What happens when benchmarking becomes a comfort blanket — and the industry forgets what flexibility really means?

In this episode, Christina Alliak, Director of Benefits at Cohesity, joins Carl and David to explore how the industry got tangled up in comparison reports and legacy systems, and what it’ll take to build something better. Together, they dig into the messy middle between aspiration and reality — from flexible benefits dreams and ancient insurer tech to admin overload, prevention vs. intervention, and the one mistake that taught Christina her biggest lesson about communication.

Episode Breakdown:

00:00 — Intro

03:30 — AI Everywhere (and the Boring Stuff It Should Fix)

05:00 — The Catch: How Do You Learn Without the Boring Work?

08:00 — Benchmarking Is Overrated

10:00 — The Dream of Open Data

13:00 — The Trap of Ease and Expectation

14:30 — Medical Inflation and the Benchmark Box

18:00 — Prevention Beats Intervention

20:00 — Flexibility: The Holy Grail

23:00 — The Dream Model

27:00 — The Marketplace Vision

29:00 — HR Tech, Product Thinking, and Delight

31:00 — The Hidden Cost of Admin

34:00 — Standards, APIs, and Stalemate

41:00 — What AI Needs to Work

43:00 — The Future (and AI Burnout)

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What happens when employee benefits get too complicated, too noisy — and people stop caring?

In this episode of Friends With Benefits, we sit down with Will Winter Smith, Reward Director at Halfords, to explore why traditional benefits strategies are no longer landing with today’s workforce. From private medical that “lost its way” to too many bolt-on products and confusing comms, Will shares a refreshingly honest look at what’s broken — and what actually gets people to engage.

00:00 — Engagement Is Key

03:00 — Private Medical Has Lost Its Way

08:00 — Product Overload and Noise

16:00 — Benchmarking and the Same-Same Trap

17:00 — We’re Retailers to Our Colleagues

21:00 — Guerrilla Marketing and Disruptive Moments

25:00 — ROI and Knowing When to Stop

31:00 — AI Is Like Teaching a Toddler Origami

38:00 — Culture and Trust Around AI

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What does it really look like when you build benefits with inclusion, equity, and integrity from someone who’s worked in both Big Tech and policy?

In this episode of Friends With Benefits, we sit down with Lee from Block (formerly at Google) to dig into what “equity by design” actually means in a global company. Lee shares honest lessons about balancing equality vs equity, navigating local trade‑offs, and why the numbers you benchmark with might mislead more than help.

00:00 — From Social Work to Global Benefits

14:00 — Beyond Tick-Box DEI

28:00 — Building Global Minimums That Scale

35:00 — Communication as an Equity Issue

39:00 — Can AI Help?

46:00 — Practical Steps for Inclusive BenefitsBe the first to know when new episodes drop!

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In this episode of Friends with Benefits, David sits down with global benefits leader Mark to break down the hard-earned lessons from rolling out benefits tech across 50+ countries.From why engagement isn’t just a comms problem to how AI could derail more than it helps, this episode gets into the operational realities most people don’t talk about.They unpack:— Why most global rollouts miss the mark on engagement— How to design for personalisation at scale— The role of consistency vs. autonomy across regions— Where AI fits in and where it really doesn’t— What benefits teams can learn from product teamsIf you’re navigating complexity, scaling strategy, or just trying to get your benefits platform actually used this one’s for you.Timestamps: 00:00 – Getting into Benefits03:50 – Health Benefits Are Underused08:15 – Benefits Are Designed, Not Just Delivered10:45 – The Local vs. Global Trap17:20 – Post-Launch is the Real Work21:50 – Measuring Impact24:40 – The Personalisation Gap36:00 – The Marketing Mindset43:50 – AI, Structure & Scale47:10 – Benefits ConfessionThanks for watching! Subscribe to our channel.

In this episode of Friends with Benefits, Carl and David are joined by Steve Bianchi ex-Unilever, now Chief People Officer at Autodoc. Steve brings his systems mindset, startup grit, and global experience to the table as they unpack everything from UK healthcare policy to why payroll is the most underused channel in benefits comms.

They discuss the limits of fairness, the value of radical transparency, the true cost of “workations,” and why benefit strategies need to move from one-size-fits-all to hyper-personalised at scale. No fluff just sharp, structured thinking from someone who’s built benefits from the ground up.

00:00 – Should companies fill NHS gaps?

08:00 – The real shift post-pandemic

10:00 – Why prevention gets ignored

14:00 – Reimagining the value of healthcare

15:00 – How to build a benefits strategy from scratch

19:00 – Recognition as a benefit

25:00 – Career frameworks as proprietary benefits

27:00 – Trust and transparency over fairness

30:00 – The problem with intangible rewards

35:00 – What matters changes with life stage

38:00 – Why we’re failing on comms

40:00 – Hyper-personalisation is already here

44:00 – Should performance-based benefits exist?

49:00 – What great rewards leaders do now

52:00 – Steve’s Benefit Confession

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In this episode of Friends with Benefits, Carl and David sit down with Jo Viana, Director of Global Benefits at Eventbrite, to get real about what it takes to build benefits that actually matter especially when you’re supporting people across 9+ countries. They dive into the messy realities of global equity, the limits of utilisation metrics, why mental health needs more than a tick-box, and how communication can make or break your benefits strategy. It’s honest, sharp, and full of lessons from someone who's doing the work.

Timestamps:

00:00 – Meet Joana & the Eventbrite landscape

04:30 – The equity balancing act

08:00 – Mental health: usage ≠ impact

15:00 – Breaking stigma through storytelling

22:00 – Making benefits visible

26:00 – AI, access, and cautious optimism

37:00 – When redundancy matters

41:00 – Benefits Confession

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Benefits are bloated. Data is broken. ROI is murky. But people still need support that works.

In this episode of Friends with Benefits, we're joined by John Whitaker, Senior Director of International Benefits at Workday. From decluttering bloated benefit portfolios to the real reasons wellbeing ROI is so hard to prove, John brings a refreshingly honest view of what actually matters in the benefits space. We cover global cost pressures, benefit duplication, the data gaps still holding us back, and why sometimes the best employee experience is just making things work.

Tune in for practical insights, hard truths, and a few benefit confessions you won't forget.

Timestamps:

00:00 – Welcome & intro to John from Workday

03:00 – Why having more benefits isn’t better

07:40 – Wellbeing fatigue & lack of results

12:00 – Budget ≠ impact

14:00 – Personalisation over standardisation

19:00 – Data gaps still hurt decision-making

23:00 – Admin vs. strategy

30:00 – The problem with proving ROI

33:00 – Living your values through benefits

38:00 – Cutting costs without cutting care

40:00 – The value of simplification

42:00 – Benefit confession

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In the very first episode of Friends with Benefits, Carl and David kick things off by diving into the tangled world of employee benefits and why it’s getting harder for companies to get it right.

They share their own career journeys, but more importantly, they lay the foundation for the conversations to come: honest chats with reward leaders, brokers, and consultants who are shaping the future of work.

Timestamps:

02:00 – Why This Podcast Exists

03:00 – The Complexity of Benefits

04:00 – Why Benefits Are Under-Leveraged

06:00 – The Role of Employee Expectations

08:00 – What’s Coming Up on the Podcast

10:00 – Themes to Watch For

17:00 – The AI Question

21:00 – Benefits Confessions

23:00 – Closing Thoughts