In part two of our conversation with Marlene Chism, we dive deeper into the intricacies of navigating workplace conflict and cultivating emotional resilience. Marlene shares actionable strategies for overcoming internal and external conflicts by aligning with your core values and taking personal responsibility for your reactions. 

She highlights the importance of emotional regulation, urging leaders to interpret feelings like anger and frustration as signals to pause and regain control rather than react impulsively. By taking ownership of our emotional responses and openly addressing missteps, we can build stronger, more transparent relationships.

Marlene also explores how clarity—whether in defining values, addressing workplace drama, or preparing for difficult conversations—is the key to effective leadership. She introduces her “Blueprint for Difficult Conversations,” emphasizing preparation, accountability, and clarity to guide meaningful dialogue. 

Through thought-provoking examples, including her visual framework of a boat, island, and shark, Marlene challenges leaders to refocus on outcomes rather than obstacles. This episode equips you with the tools to move from conflict to courage, fostering a culture of alignment, respect, and proactive problem-solving.

Segments

• [0:29] How to get 50% off MasterClass
• [3:08] Emotional regulation in the workplace
• [6:50] Navigating internal conflict 
• [10:52] Using core values to navigate conflict 
• [15:05] Cultivating self-awareness in the workplace 
• [16:10] Moving from conflict to courage 
• [19:09] Don’t allow “Power of Attorney”
• [20:07] Use Paperless Parts for quoting and estimating
• [24:18] See the possibility in your people
• [25:03] Learn more about Marlene’s coaching and training
• [28:56] Dialing down on the importance of clarity 
• [32:28] How to connect with Marlene
• [36:08] Book a discover call with ProShop ERP

Resources mentioned on this episode

• No-Drama Leadership: How Enlightened Leaders Transform Culture in the Workplace
• From Conflict To Courage with Marlene Chism
• Connect with Marlene on LinkedIn
• Marlene’s website 
• Get 50% off MasterClass
• Use Paperless Parts for quoting and estimating
• Book a discover call with ProShop ERP

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