In this special episode of MakingChips, we reflect on our favorite moments of 2024—the ones that made us laugh, the ones that brought a tear to our eyes, and the ones that remind us why we’re so proud to be part of the manufacturing community.

We dive into the topics that matter most:

• How to transfer tribal knowledge to the next generation. 
• Why implementing AI isn’t just an option anymore—it’s a competitive edge for the future.
• How building a culture of care and support can transform your team and your business.
• The incredible ripple effect of manufacturing: creating stability for our country, our communities, and our families.
• The importance of managing vendor relationships for long-term success.
• What it means to lead with integrity, trust, and purpose in a fast-changing world.

You’ll also get an inside look at each show in the MakingChips family, hear some exciting announcements, and discover what’s next for MakingChips.

Let’s celebrate the wins, embrace the challenges, and look ahead to an even brighter future. Because—at the end of the day—if you’re not MakingChips, you’re not making money.

• [0:28] Check out Paperless Parts for your estimating and quoting needs
• [2:12] MakingChips is celebrating 10 years of podcasting!
• [4:42] Launching with a moment of laughter
• [9:48] A snapshot of Buy The Numbers
• [10:27] How can we automate tribal knowledge?
• [13:45] How Bill Berrian leverages Paperless Parts
• [21:16] The industry is investing in AI for manufacturing 
• [24:44] Learn more about Machine Shop Mastery 
• [26:02] Companies must pour into their employees
• [29:55] Achieve on-time delivery with ProShop ERP
• [32:22] If you want to change the world, start with your own heart 
• [35:11] Learn more about the Lights Out podcast
• [36:24] Business moves at the speed of trust
• [41:40] A sneak peak at an upcoming episode
• [44:38] How manufacturing creates stability
• [46:46] The importance of managing your vendor relationships 
• [53:50] Rolling out the red carpet for Hire MFG Leaders
• [55:26] What’s next for MakingChips?

• Check out Paperless Parts for your estimating and quoting needs
• Achieve on-time delivery with ProShop ERP
• Utilizing Marketing Strategies in Industrial and Manufacturing Businesses
• Bill Berrian with Pindel Global Precision
• Greg McHale with Datanomix on Buy The Numbers 
• Betting it All on a Dream with Ashley Hunsaker from HTS Coatings 
• Manufacturing Fuels Grit with Drew Crowe and Andy Mueller
• The MakingChips take on Managing vendor relationships 

• www.MakingChips.com
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• On LinkedIn
• On Instagram
• On Twitter
• On YouTube

Customer service in manufacturing is often seen as a pain point rather than a differentiator. We’ve all experienced the frustrations of dealing with companies like Comcast—impossible cancellations, endless transfers, and the feeling of being treated as just another number. 

Unfortunately, too many manufacturing shops still operate with a similar “you’ll get it when you get it” mentality, leaving customers in the dark about their orders. This old-school approach is no longer sustainable, and shops that fail to adapt are finding themselves left behind.

But what separates the shops that are thriving? It comes down to investing in processes, systems, and a culture centered around exceptional service. Setting a higher bar for communication and transparency can transform customer relationships. 

With tools like ProShop ERP, Mike and others have redefined what it means to serve their customers, delivering instant updates, proactive communication, and unmatched reliability. The future of manufacturing demands not just great parts but great service—and the shops embracing this shift are the ones leading the industry forward. 

If you’re not investing in customer service, there won’t be orders, and without orders you won’t be MakingChips, and you won’t be making money. BAM! 

• [0:30] Check out the Manufacturing Transformed podcast 
• [2:44] What's the Chip on Your Shoulder? 
• [8:46] What makes those who are doing it right different? 
• [11:05] Machine Shop Masterclass: QMS
• [19:37] How much transparency should shops provide? 
• [26:05] Download the CFO’s Guide to AI from NetSuite
• [27:11] The contrast between sales and service
• [35:46] Service drives product development
• [37:37] Why sales and service need to communicate
• [39:56] Real success stories from ProShop ERP 
• [44:44] How will you improve your service in 2025? 
• [47:06] Check out the At the Boring Bar podcast!

• Leverage ProShop ERP to create systems and processes
• Check out the Manufacturing Transformed podcast
• Download the CFO’s Guide to AI from NetSuite
• Nick’s LinkedIn post about customer service
• East Branch Engineering
• JJR Fabrication

• www.MakingChips.com
• On Facebook
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In part two of our conversation with Marlene Chism, we dive deeper into the intricacies of navigating workplace conflict and cultivating emotional resilience. Marlene shares actionable strategies for overcoming internal and external conflicts by aligning with your core values and taking personal responsibility for your reactions. 

She highlights the importance of emotional regulation, urging leaders to interpret feelings like anger and frustration as signals to pause and regain control rather than react impulsively. By taking ownership of our emotional responses and openly addressing missteps, we can build stronger, more transparent relationships.

Marlene also explores how clarity—whether in defining values, addressing workplace drama, or preparing for difficult conversations—is the key to effective leadership. She introduces her “Blueprint for Difficult Conversations,” emphasizing preparation, accountability, and clarity to guide meaningful dialogue. 

Through thought-provoking examples, including her visual framework of a boat, island, and shark, Marlene challenges leaders to refocus on outcomes rather than obstacles. This episode equips you with the tools to move from conflict to courage, fostering a culture of alignment, respect, and proactive problem-solving.

• [0:29] How to get 50% off MasterClass
• [3:08] Emotional regulation in the workplace
• [6:50] Navigating internal conflict 
• [10:52] Using core values to navigate conflict 
• [15:05] Cultivating self-awareness in the workplace 
• [16:10] Moving from conflict to courage 
• [19:09] Don’t allow “Power of Attorney”
• [20:07] Use Paperless Parts for quoting and estimating
• [24:18] See the possibility in your people
• [25:03] Learn more about Marlene’s coaching and training
• [28:56] Dialing down on the importance of clarity 
• [32:28] How to connect with Marlene
• [36:08] Book a discover call with ProShop ERP

• No-Drama Leadership: How Enlightened Leaders Transform Culture in the Workplace
• From Conflict To Courage with Marlene Chism
• Connect with Marlene on LinkedIn
• Marlene’s website 
• Get 50% off MasterClass
• Use Paperless Parts for quoting and estimating
• Book a discover call with ProShop ERP

• www.MakingChips.com
• On Facebook
• On LinkedIn
• On Instagram
• On Twitter
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How do you break free from dysfunctional workplace dynamics and create real transformation? Marlene Chism, a former factory worker turned HR consultant and coach, shares her journey from the shop floor to becoming an expert in conflict management.

After 21 years at Kraft Foods, Marlene realized she wanted more. When she started taking college classes, she discovered the Karpman Drama Triangle—a tool for understanding the roles of victim, persecutor, and rescuer—and it changed how she approached relationships and leadership.

In this episode, Marlene shares powerful insights and memorable stories, including a surprising lesson about boundaries and assumptions from a coworker. Whether you're leading a team or navigating workplace challenges, Marlene’s practical wisdom will inspire you to see conflict—and yourself—in a new way. Join us to learn how shifting your mindset can transform your relationships and workplace.

• [0:20] Check out the Manufacturing Transformed podcast!
• [1:28] Check out our other MakingChips podcasts!
• [3:56] The importance of self-awareness
• [8:43] From manufacturing to conflict consulting
• [16:24] We have to humanize our workforce
• [19:58] The Karpman Drama Triangle
• [21:12] Get the CFO’s Guide to AI and Machine Learning
• [27:50] Anything transformative is about self-development
• [32:54] Marlene’s most memorable story from the shop floor
• [38:28] Listen and subscribe to “Buy the Numbers” 

• The Manufacturing Transformed podcast!
• Get the CFO’s Guide to AI and Machine Learning
• The Team Success Podcast
• No-Drama Leadership: How Enlightened Leaders Transform Culture in the Workplace
• From Conflict To Courage with Marlene Chism
• Connect with Marlene on LinkedIn
• Marlene’s coaching website 
• Karpman Drama Triangle
• Mike Ruge
• MakingSparks
• Buy the Numbers
• Lights Out
• Machine Shop Mastery

• www.MakingChips.com
• On Facebook
• On LinkedIn
• On Instagram
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Today, we’re shining a spotlight on some of the hardest-working and most impactful people in the world: machinists. 

These skilled professionals are behind nearly everything we touch, from the medical devices that save lives to the cutting-edge aerospace components that explore the final frontier. 

Machinists are the unsung heroes who take ideas from concept to reality, crafting the parts that power industries, enhance daily life, and drive innovation. Without them, the technology, tools, and conveniences we rely on wouldn’t exist. 

This episode is dedicated to saying a big thank you to machinists everywhere. Join the conversation online with #ThankAMachinist to celebrate their incredible contributions.

Without them, we wouldn’t be MakingChips and we wouldn’t be making money.

— Paul Van Metre

• [2:16] Gift Masterclass for the Holidays!
• [5:15] How can we make manufacturing mainstream?
• [8:23] Manufacturing News: Military Contractors
• [10:41] The guys play a game: Connecting manufacturing with hobbies
• [16:25] Let’s use the hashtag: #ThankAMachinist
• [18:20] Check out Paperless Parts for estimating and quoting!
• [19:11] Paul’s #ThankAMachinist shoutouts
• [22:13] Jason’s #ThankAMachinist shoutouts
• [25:14] Mike’s #ThankAMachinist shoutouts
• [29:24] Nothing in the modern world exists without machinists
• [32:41] Manage your cutting tools with ProShop 

• Check out Paperless Parts for estimating and quoting!
• Get 50% off your Masterclass subscription
• Book a discovery call with ProShop ERP
• Military Contractors Are in Nearly Every Small Town in the United States
• Matthew Lindsay on LinkedIn
• Josh Hacko with NH Micro on LinkedIn
• Greg McArthur with NTL Industries 
• Jacob Sanchez
• Nate A
• Nush Ahmed
• Tony Gunn
• Thomas Nathan
• Chris Luecke
• John Guimond
• Josh McKain
• Jean Davis
• Thomas Smith
• Const Ivanov
• Gary Keel with Trillium Machine
• Nick and Tanner Preece of Preece Machining and Assembly
• James and Sean Cerven with Cerven Solutions 
• Nathan Bourgeois of Ouroboros Space and Defense
• Naked Prosthetics

• www.MakingChips.com
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• On LinkedIn
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• On Twitter
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Election years cause a lot of upheaval in the world of manufacturing. Industry spending can often see a sharp decrease, which can negatively impact many shops. The general indecision leading up to an election impacts almost every sub-genre in manufacturing, from medical devices to aerospace, oil & gas to firearms. 

The election is over and Trump has officially been elected back into office. Will a Trump presidency negatively or positively impact manufacturing? Nick, Paul, and Mike tackle tough topics like regulations, trade policy, tariffs, taxes, and more in this episode of MakingChips. Will America keep MakingChips and keep making money? 

• [1:02] Check out the Manufacturing Transformed podcast 
• [1:32] Election results are in: Now what? 
• [2:13] The Trump impact on different sectors
• [3:30] Manufacturing News: Leaders React to Trump Win
• [8:39] Machine Shop Masterclass: Quality Management Systems
• [29:28] Celebrating American Democracy
• [20:12] Regulations in the defense space
• [25:12] Talking trade policy and Tariffs
• [33:02] Will the R&D Tax credit return?
• [38:39] If Republicans sweep the House, what happens? 
• [42:21] Check out a NEW episode of Lights Out this week! 

• The CFO’s Guide to AI and Machine Learning
• News: Industry Leaders React to Trump Win
• Allison Grealis
• Jay Timmons
• Matthew Shay
• Megan Tanel
• R&D Tax Credit

• www.MakingChips.com
• On Facebook
• On LinkedIn
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Are you ready to take your manufacturing business to the next level with production work? This episode of MakingChips dives into the top five benefits of production work and the essential steps to position your shop as a full-service production-ready operation. 

Imagine the stability and growth potential when a substantial portion of your monthly revenue is already secured by repeat clients.

We also cover the transition steps to shift your shop’s branding, approach to prototyping, and pricing strategy. From rebranding your business as a production powerhouse to splitting your shop’s workflow to accommodate both prototype and production divisions, we’re discussing how to reshape your operations for higher volume success. 

Hear firsthand insights on building trust with customers and the importance of a solid Quality Management System (QMS) in securing and retaining high-stakes production contracts. Listen in to learn how targeting the right customers and building robust, repeatable processes can create a competitive advantage that fuels both profitability and growth.

Because if you’re not consistently MakingChips, you’re not making money. BAM!

• [1:10] Book a discovery call ProShop ERP
• [3:03] Manufacturing Leadership Spotlight
• [8:39] How do you win production work?
• [10:22] 5 benefits of production work
• [17:15] Step #1: Communicate that you’re a full-service manufacturer
• [21:46] Check out Paperless Parts for your quoting and estimating needs
• [23:01] Step #2: Continue to offer prototyping services
• [26:43] Step #3: Quote to win the higher volumes
• [31:14] Step #4: Sell your QMS/BMS
• [38:50] Step #5: Target the right customers

• Book a discovery call with ProShop ERP
• Paperless Parts
• Brian Olson
• Mitch Olson
• Olson Custom Designs
• 4 Generations of Machining Legacy with Denny Smith
• Jason Premo’s LinkedIn post about prototyping

• www.MakingChips.com
• On Facebook
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In this MakingChips episode, Terry discusses the transformative power of mentoring in manufacturing, especially the importance of reverse mentoring. He shares how younger, tech-savvy workers can help Baby Boomers adapt to new technologies, creating a reciprocal learning relationship. This approach combines the strengths of both generations, enhancing collaboration and knowledge transfer within organizations.

Terry also introduces Camp CHAMP, a hands-on program for middle and high school students that teaches manufacturing principles through activities like CNC milling and laser engraving. High school mentors guide younger participants, who gain practical skills and complete projects to take home. Terry hopes to expand Camp CHAMP nationwide with easy-to-implement kits that make it accessible for communities across the U.S.

Learn how you as a manufacturing leader can play a role in bridging the gap between generations in this episode of MakingChips! Because if future generations aren’t MakingChips, no one is making money…BAM!

• [1:05] Check out ProShop’s podcast, “Manufacturing Transformed”
• [1:34] How mentoring—and reverse mentoring—can change the game
• [6:44] Inspiring Champions in Advanced Manufacturing
• [11:24] What is Camp CHAMP? How does it inspire middle and high schoolers?
• [14:42] Future-proof your business with NetSuite by Oracle
• [18:14] The future of the manufacturing industry
• [23:46] The role of parenting to the future of manufacturing
• [25:41] Learn more about camp CHAMP

• Finding America's Greatest Champion
• CHAMPION Now!
• Check out ProShop’s podcast, “Manufacturing Transformed”
• Get a Camp CHAMP Kit
• Inspiring Champions in Advanced Manufacturing (Student Edition)
• Inspiring Champions in Advanced Manufacturing (Parent Edition)
• Nush Ahmed
• Drew Crowe
• Steven Courchane
• IMEC
• NetSuite by Oracle’s Guide to AI’s Guide to AI

• www.MakingChips.com
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On this episode of MakingChips, Jason dives into a conversation with Terry Iverson about his book, “Finding America's Greatest Champion: Building Prosperity Through Manufacturing, Mentoring and the Awesome Responsibility of Parenting.”

Through initiatives like CHAMPION Now!®, Iverson strives to change public perceptions about manufacturing. He advocates for seeing the industry through a broader lens—one that recognizes manufacturing as a space for entrepreneurship, leadership, and community building.

He firmly believes that “There is nothing more important than the young people of this country. The manufacturing industry relies on the next generation of skilled workers, managers, and entrepreneurs to lead this country into a prosperous future.”

So how do we CHAMPION manufacturing and “Change How American Manufacturing Is Perceived In Our Nation?” Listen to find out. BAM!

BONUS: Hear a "Sneak peek" about Jason's idea(s) for a book!

• [1:05] Check out Paperless Parts for estimating and quoting
• [1:52] Subscribe to all of our new podcasts!
• [4:03] Learn more about Terry Iverson and his books 
• [9:31] The people highlighted in Terry’s book 
• [11:17] Machine Shop Masterclass: Mastering Setup Times
• [22:16] Terry’s tips for writing a book
• [30:03] Terry’s transition to Champion Now
• [33:39] Stay tuned for part #2!

• Finding America's Greatest Champion: Building Prosperity Through Manufacturing, Mentoring and the Awesome Responsibility of Parenting
• CHAMPION Now!
• Connect with Terry on LinkedIn
• Get ProShop ERP’s Lean Setup Guide
• 3 Body Problem
• Do Hard Things: A Teenage Rebellion Against Low Expectations

• www.MakingChips.com
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“How do we connect today’s youth with the skilled careers of tomorrow?” This is the challenge the Skilled Careers Coalition is determined to solve.

Manufacturing is at a crossroads. Long-time business owners are retiring without successors, shutting down operations entirely. Skilled operators are stepping away, leaving a void without replacements. Shops are struggling to keep up as talent drains at an alarming pace.

Mark Hedstrom, Executive Director of the Skilled Careers Coalition, explains their mission: to close the skills gap by inspiring the next generation and linking them to fulfilling careers. It’s more than just promoting jobs—it's about helping young people find purpose through skilled work.

Learn how the Coalition is driving change—and how manufacturing leaders like you can play a role—in this episode of MakingChips.

• [0:37] Listen to the Manufacturing Transformed podcast!
• [1:43] Introducing Mark and the Skilled Careers Coalition
• [7:01] Why the term “coalition” is significant
• [16:53] What attracted Mark to the skilled trades industry
• [21:58] How the SCC is bridging the skills gap
• [27:11] Download the CFO’s Guide to AI and Machine Learning
• [30:43] The importance of connecting and converting
• [34:17] Collective impact and coalition building with organizations
• [36:23] Recruiting and retaining skilled talent 
• [37:40] Connecting students to opportunities in their own backyard
• [42:50] How to get involved with the Skilled Careers Coalition
• [48:31] Use Paperless Parts to quote smarter, faster, and more consistently
• [49:23] Subscribe and listen to the MakingSparks podcast!

• Skills Jam on YouTube, TikTok, and Instagram 
• Skilledcareers.org
• 2.1 Million Manufacturing Jobs Could Go Unfilled by 2030
• The CFO’s Guide to AI and Machine Learning
• Check out Paperless Parts
• Subscribe and listen to the MakingSparks podcast!

• www.MakingChips.com
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