In this episode, Bill talks to Phoebe Harris, a client, friend and pet groomer who shares her honest and inspiring journey from starting out as a mobile groomer to now running her own successful salon.

Phoebe opens up about how little she knew about the grooming industry when she started – and how her love for animals and the desire to spend more time with her daughter Sophia, motivated her to take the leap. She talks about the challenges she faced, especially when it came to setting prices and the fear that comes with raising them.

Together, Bill and Phoebe explore how self-belief, community support, and a willingness to learn have helped her grow both personally and professionally. Phoebe also shares how getting a better handle on her finances – through saving and budgeting – has made a big difference in her confidence and stability.

This episode is full of real-life advice and encouraging words for any groomer thinking of making a big change or trying to level up their business.

💬 Key Takeaways

• Phoebe’s story shows that you don’t need to know everything to get started – but you do need to keep learning.
• Raising prices is scary – but necessary. Knowing your worth is key to growing your business.
• Community support matters. Talking to other groomers helps you feel less alone and more confident.
• Managing your money helps you feel in control. Saving and budgeting can change your business and your mindset.
• Work-life balance takes planning. But it’s possible – especially when you set clear expectations with clients.
• A positive mindset is powerful. Facing your fears can open up big opportunities.

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!

You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!

And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/