Welcome to From the Frontlines, a special Healthcare Change Makers mini-series. Healthcare providers and support staff have been on the frontlines, fighting for Canadians since the start of this pandemic. In this series we're handing the microphone over to some of those amazing individuals.

Today, Marc Aiello, Communications and Marketing Coordinator at HIROC, and Philip De Souza, Director of Communications and Marketing, speak with Lori Zillman, a Registered Nurse from Alberta Health Services working as a Communicable Disease Coordinator in the South Zone of Alberta.

As Lori mentions in this episode, her team is "small but mighty." Since the start of the COVID-19 pandemic, Lori and her team at South Zone's Communicable Disease program have been working hard to respond to all the challenges brought their way.

Key Takeaways:

[1:22] Lori speaks about growing up in Alberta, her family, her current role and the type of work her team does

[3:25] Coordinating with Alberta's provincial response team and other zones during the pandemic

[4:23] Keeping morale up during these difficult times

[5:40] How proud Lori is of her team's passion for tackling challenges

[6:47] Strong leadership and resources are necessary for operating a team during a pandemic

[8:54] How Lori's team effectively responded to an outbreak in South Zone

[10:57] Lori's best piece of advice for similar healthcare teams across the country

[12:08] Working together and collaborating to support the communications process

Mentioned in this Episode:

Alberta Health Services

Access more interviews with healthcare leaders at HIROC.com/podcast

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