Frontline Innovators

Join us for a new episode of Frontline Innovators as we talk with Andrew Lorraine, CEO @ Resco. Andrew leads Resco’s mission to help mobile workers reach their full potential with technology. His focus is on developing business solutions for the key challenges of our era through authenticity and relationships.

Quote: "So I think the biggest challenge that is impacting mobile workers or frontline workers today is making sure that technology that's dreamt up in the clouds, works on the ground, works in the real world."

A few key takeaways:

➖ You've got to anticipate the challenges and requirements for a project

➖ One size fits all doesn't always work with technology

➖ You need to get a champion from the mobile workforce involved in the design process

➖ Make sure their voice is heard and the change is quick

LinkedIn: https://www.linkedin.com/in/andrewlorraine/

Company Website: https://www.resco.net/

Here's other ways you can listen:

Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS

Find more episodes of Frontline Innovators at www.frontlineinovators.com

Join us for a new episode of Frontline Innovators as we talk with Chris Bond, CEO @ Bluewater Learning. He has been transforming the Learning and Talent Management field for over 20 years through his leadership, articles, speaking engagements, and consulting services.

If you missed Part 1 with Chris listen here - https://www.frontlineinnovators.com/e/meeting-the-underserved-episode-103-chris-bond-part-1/

This is Part 2 of 2 with Chris Bond as he discusses:

➖ What is Bluewater Learning & who they serve

➖ The right way to implement tech

➖ Transforming the learning experience & delivery for deskless workers

➖ Picking the right vendor that solves your problems

➖ Getting great measurements to justify your investment

Chris's LinkedIn: https://www.linkedin.com/in/christophermbond/

Company Website: https://www.bluewaterlearning.com/

Here's other ways you can listen:

Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS

Find more episodes of Frontline Innovators at www.frontlineinovators.com

In this episode, we talk with Adam Roesner, Learning and Development Technology Manager @ Pactiv Evergreen Inc. He has extensive experience in the healthcare field and medical device training. Adam delves into giving the frontline access to the right learning and understanding the nature of the learning itself.  

Takeaways

🔔  Teach them how to get to the answer rather than what the answer is. 

🔔  Scale your solution, so that in the future you can integrate other systems & not disrupt your workflow.

🔔  Know the difference between a primary and secondary tool that the frontline uses day-to-day.

🔔  Just in time solutions should be a temporary fix to a more permanent training plan.

Quote of the show: "Make your solution scalable so that in the future, if there is a chance that something happens, you can plug other systems into it and not disrupt your workflow."

Links:

Adam's LinkedIn: https://www.linkedin.com/in/adamroesner/

Company Website: https://pactivevergreen.com/

Here's how you can listen 🎧

Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS

Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402

Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS

Stitcher - https://www.stitcher.com/show/frontline-innovators

Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw

Youtube - https://youtu.be/ywixH0XCIfI

In this episode, we talk with Maria Feay, Director, Learning and Quality Coaching @ Quantum Health. She gives great insight into Learning and Development asking the right questions and solving for the problem. 

Takeaways

🔔 What happens after the button is pushed? (Day 2)

🔔 The frontline needs competence but more importantly they need confidence that they can do the job they are tasked to do. 

🔔 Meet the learner where they are at - then build content to fit.

🔔 Allowing your frontline to be resourceful rather than have everything memorized

Quote of the show: "What I love is coming into organizations and being the one that asks the question, so what are we solving for?"

Links:

Maria's LinkedIn: https://www.linkedin.com/in/maria-gentile-feay-mba-b4a4741/

Company Website: https://quantum-health.com/

Here's how you can listen 🎧

Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS

Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402

Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS

Stitcher - https://www.stitcher.com/show/frontline-innovators

Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw

Youtube - https://youtu.be/sb5yFJAxjLU

This weeks episode host Justin Lake talks with Amanda Fullbright, Senior Vice President, Learning and Performance Development at BlueSprig Pediatrics. Amanda has many years of experience finding technology solutions in the healthcare field and speaks on the various challenges of developing training for the frontline. 

Takeaways

🔔 Time and communication are the big struggles for the deskless workforce.

🔔 Design the right training for the right person at the right time.

🔔 Know how you are going to measure training before rolling it out.

🔔 It's really important to think about what device your training is optimized for.

Quote of the show: "Change can be good, but transition is always hard."

Links:

Amanda's LinkedIn: https://www.linkedin.com/in/amanda-fullbright-470071a/

Company Website: https://www.bluesprigautism.com/

Here's how you can listen 🎧

▪ Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS

▪ Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS

▪ Stitcher - https://www.stitcher.com/show/frontline-innovators

▪ Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw

▪ Youtube - https://youtu.be/88w8jszI1j4

This weeks episode host Justin Lake talks with Meg Vrabel Chief Revenue Officer & SVP Innovation @ Capital Factory - the Center of Gravity for Entrepreneurs in Texas. Meg has extensive experience helping and leading frontline workers and delves into some great advice for frontline leaders.

Takeaways

🔔 Without an understanding of how people operate in the field, you can't make good decisions for them in a corporate environment.

🔔 Companies need to rethink the amount of time they're allocating to CM, training, and support.

🔔 A mistake made often with large companies - the frontline workers themselves are the last ones to hear about things

🔔 Get in the field and listen to your team. It doesn't mean that you're gonna be able to make everyone happy, because that is completely unrealistic, but if you're doing those first two, you just have such a better base to be able to help them.

Quote of the show 31:47 “Get in the field, listen to your team. It doesn't mean that you're gonna be able to make everyone happy, because that is completely unrealistic, but if you're doing those first two, you just have such a better base to be able to help them when you're their liaison basically to the corporate office. And lastly, I would. Not just listen to them, but trust them and be willing to put your neck out. If you really feel like you, this is the hill you wanna die on, be willing to do it as a leader, especially if you're a generalist, like you'll find another job if really the worst happens. But like if you don't take those chances and you're not willing to put your neck on the line and you're not willing to die on a hill for your team, you're probably just not gonna get the best outcome.”

Links:

Meg's LinkedIn: https://www.linkedin.com/in/megvrabel/

Company Website: https://www.capitalfactory.com/

Here's how you can listen 🎧

▪ Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS

▪ Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS

▪ Stitcher - https://www.stitcher.com/show/frontline-innovators

▪ Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw

▪ Youtube - https://youtu.be/obfp4ZUM49A

Abby Fordham is the Director of Learning and Development at Pactiv Evergreen Inc. Abby is passionate about making sure that frontline employees are taken care of and that they are given every chance to succeed. Abby joins the host Justin Lake to talk about some of the biggest challenges frontline employees face and how we can overcome them.

Takeaways: 

• The biggest challenge facing the frontline workforce today is the ability to access technology while being away from a desk. We have all the technology in the world but it is a struggle to get it to work when away from a desk or a spot without service. 

Quote of the show

31:47  “I never let no be a roadblock or a stop.”

Links:

• LinkedIn: https://www.linkedin.com/in/abby-fordham-8061343a/

Ways to Tune In:

• Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS 

Lauren Cable Petticord is the Senior Learning Technology Specialist at Symplr. She is an experienced learning technology specialist who creates adult learning center training experiences for both soft skills and product adoption. Lauren joins the host Eugene Signorini to talk about some of the biggest challenges facing the deskless workforce. 

Takeaways: 

• The biggest obstacle facing the frontline workforce right now is time. They have so many timely tasks to complete but there isn’t enough time in the day for them.

Quote of the show

12:03 “We're not here to take up their time, we're here to help them use their time more efficiently.”

Links:

• LinkedIn: https://www.linkedin.com/in/laurencpetticord/

Ways to Tune In:

• Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS