We all say that we put the customer at the heart of what we do, but are we looking at selling products and services first, rather than listening to the client's needs?

Talkwalker's Rami Deeb, sat down with Dan Gold to look at how organisations can improve their influence, reputation, and performance by being customer-centric. 

Note from Dan: If you don't believe how beautiful Luxembourg is, take a look at this two-minute video. (Unsponsored) 

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Produced and Hosted by Dan Gold.

Production and editing supported by Martin Charlton Communications

Music:

Opening: New World by TONEZPRO.

Closing: Sunkissed by IKSON.

Author, international keynote speaker, professional coach and founder of Jargon Free Fridays Gabrielle Dolan chats with Dan Gold about how jargon can negatively affect your organisation. 

You can watch this full episode here, plus a funny bonus video dedicated to jargon.

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Produced and Hosted by Dan Gold.

Production and editing supported by Martin Charlton Communications

Music:

Opening: New World by TONEZPRO.

Closing: Sunkissed by IKSON.

Nestlé's East & Southern Africa Region Corporate Communications and Public Affairs Director, Saint-Francis Tohlang, joins Dan Gold for a discussion on how the world's largest food and beverage company stays true to its purpose.

Saint-Francis is one of the newly announced board members of the PRCA Africa Network.

You can watch the full episode here.

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Produced and Hosted by Dan Gold.

Production and editing supported by Martin Charlton Communications

Music:

Opening: New World by TONEZPRO.

Closing: Sunkissed by IKSON.

The winners of this year's Young PR Lions competition, Gigi Rice and Elle Bellwood, join Dan Gold to take us behind the story of their triumph, from searching for work during the pandemic to announcing themselves as creative forces in the PR industry.

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Produced and Hosted by Dan Gold.

Production and editing supported by Martin Charlton Communications

Music:

Opening: New World by TONEZPRO.

Closing: Sunkissed by IKSON.

In a special extended edition, Empathy Week Founder Ed Kirwan joins Dan Gold to talk about Empathy Week's origins and putting empathy at the heart of storytelling. Then Claire Bennett from the charity MIND, talks about support in the workplace and being there for others.

The PRCA has published its latest Global Confidence Tracker, polling PR professionals across the world about the confidence levels of their organisation’s future. To find out more about how your part of the world is feeling about its future, click here.

If the topics discussed in this episode have affected you, the contact details for MIND are here.

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Produced and Hosted by Dan Gold.

Production and editing supported by Martin Charlton Communications

Music:

Opening: New World by TONEZPRO.

Closing: Sunkissed by IKSON.

How do you solve the working from home challenge that is space? Simple. Threepipe Reply's Co-Founder Jim Hawker tells the story to Dan Gold of hunting down a campervan in the midst of the pandemic.

You can watch Jim's campervan in action here!

The PRCA has joined forces with the International Communications Consultancy Organisation & the Chartered Institute of Public Relations to tackle the UK industry’s significant mental health challenges. They want you to share your experiences in a new survey, conducted by Opinium, which will help inform future collaboration between the industry bodies. Take the survey here.

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Produced and Hosted by Dan Gold.

Production and editing supported by Martin Charlton Communications

Music:

Opening: New World by TONEZPRO.

Closing: Sunkissed by IKSON.

Formula E Presenter and Content Creator Derin Adetosoye and Chief Communications Officer Katie Traxton join Dan Gold for a discussion on diversity and inclusion.

PRCA’s Race and Ethnicity Equity Board has launched PRISM - its new global mentoring and support programme designed to empower professionals from all ethnicities and backgrounds to succeed in the industry. PRISM stands for public relations, inclusion, support, and mentoring. To find out how you can be a mentor or mentee please click here.

Our guest on this episode's quickfire get-to-know feature is Vim and Vigour PR’s Akhila Narayan.

Produced and Hosted by Dan Gold.

Production and editing supported by Martin Charlton Communications

Music:

Opening: New World by TONEZPRO.

Closing: Sunkissed by IKSON.

Omnicom's President of Growth, Development, International David Gallagher joins Dan Gold for a discussion on purpose, PR and business. 

David is co-author of the new book 'Truth Be Told: How Authentic Marketing and Communications Wins in the Purposeful Age'. Order online: US, UK.

Lobbying Industry publishes 6-point Public Confidence Plan for Reform in response to Cameron Inquiry - The Public Relations and Communications Association (PRCA) Public Affairs Board - the professional body which represents the lobbying industry - has called on the Government to adopt six urgent recommendations to improve transparency, accountability, and trust in the UK political system. Find out more here.

Our guest on this episode's quickfire get-to-know feature is Middlesex University Dubai's Stephen King.  

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Produced and Hosted by Dan Gold.

Production and editing supported by Martin Charlton Communications

Music:

Opening: New World by TONEZPRO.

Closing: Sunkissed by IKSON.

Canadian PR & Social Media Pro Emmy Tran talks to Dan Gold about that time she went viral online, standing out from the crowd, and making real impact in every-day work. You can watch the video of this interview here.

This week the PRCA is launching its annual PR Census survey to give PR professionals around the world the opportunity to have their say on the issues, trends and challenges impacting the profession. Please take the chance to share your views. Visit the PRCA website for more information or search the hashtag #PRCensus.

Production and editing supported by Martin Charlton Communications

Music:

Opening: New World by TONEZPRO.

Closing: Sunkissed by IKSON.

The Brexit deal is finally here. But will it usher in green economic innovation, new global trade opportunity and a surge in daring start-ups? In a bonus episode edition, Dan Gold chats to Nina Skero, Chief Executive, Centre for Economics and Business Research, to preview her panel discussion at the PRCA International Summit on 30th March.

If you have a story to tell then get in touch leaving a voice message here. 

Produced and Hosted by Dan Gold.

Production and editing supported by Martin Charlton Communications

Music:

Opening: New World by TONEZPRO.

Closing: Sunkissed by IKSON.