Future of Customer Service

In this episode, we chat with Vickmar Martinez - Head of IT Operations - and Yenny Velazquez - Customer Care Manager - for Simple TV in Venezuela. We discuss the launch of Simple TV in the middle of the pandemic, how their informational chatbot, called Simpaty, was adopted by their customers and how they integrate AI in their strategy.

In this episode, we chat with Aram Melkoumov, CEO and Founder of Crowdlinker and we cover:  – How AI has shaped the tech industry – Customer service trends in the industry regarding customer experience – The future of Artificial Intelligence, how personal data will help enhance customer service and security challenges tied to that evolution

In this episode, Renato Suplicy, Head of Digital Strategies and Services for Neoenergia customers in Brazil, explains how they keep customers at the center of their preoccupation when they work at improving support on their digital channels.

In this episode, we chat with John Ball, from PAT.ai.

We will cover:

Listen to the full episode or read the transcription below. 💪

Are you planning an AI project for this year? Are you unsure of where to start? Jen Shellick and John Stroud from AI guides discuss why many AI projects fail and how you can start yours on the right foot.

In this episode, we discover how bots and voice technology are connecting to bring customers improved on-call support.🚀

We will cover:

In this episode, we discover the role of Roy van Griesven as Chief Digital Officer in a company like Mitsubishi Chemical Advanced Materials.  He tells us everything we need to know about bringing an industrial company into digital transformation: 🚀  

In this episode, we have a super interesting talk with Marcelo Lewin, from headlesscreator, a learning platform with a wide variety of content focused on Headless CMSs and Content Modeling.

In this episode, we speak with Joshua Jackson from the AI Association, a group of industry leaders advocating for the innovation and collaboration necessary to support the economic growth and leadership in the AI and Automation industry.

In this episode we speak with Fabian Reinkemeier from elaboratum, a firm that advises customers on eCommerce and technology projects. Fabian is a consultant and PhD candidate in the field of e-commerce and conversational AI, with experience in project management, usability & user experience, research methods, and testing.