Future Picks

Future Picks

By Branchspace On AirLeisureAviation
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Future Picks episodes

  • Digital Identity to Enable Customer Centricity | IATA Innovation Day

    Watch the full panel discussion at IATA Innovation Day (Apr 25-26) on Digital Identity to Enable Customer Centricity.

    Surely an extremely insightful talk with Ursula Silling, CEO of Branchspace, joined by William Warbington, Director Innovation Strategy Planning at SkyTeam, Vikas Bhola, CEO of NeoKe, Vladimir Vujovic, Senior Digital Innovation Manager at SICPA, Louise Cole, Head of Customer Experience and Facilitation at IATA, and Kat Morse, Senior Manager Innovation & Partnerships at IATA.
    #airlineindustry #customercentric #digitaltransformation

    34 min
  • Rethinking Stopover Experiences with Triplake Stop & Stay

    Get exclusive access to our session at IATA Innovation Day (Apr 25-26) with Ursula Silling, CEO, and Andrew Webster, Director of Airline Offer & Order Consulting.

    Discover how we're transforming the stopover experience for modern travelers with our innovative Triplake Stop & Stay solution.
    With thorough customer research, we reveal the significant challenges and potential of stopovers. Learn how airlines can leverage these insights to enhance their offerings and meet evolving customer demands.
    Case studies of travelers like Gabriela, a digital nomad, and Ana, a senior social media star, showcase the importance of personalized stopover solutions.
    See how the Stop & Stay digital ecosystem can drive demand, differentiate your airline, and boost revenue through direct bookings and ancillary services. The future of airline retailing goes beyond the journey itself.
    #airlineindustry #customercentric #digitaltransformation

    10 min
  • Grow a Successful Team with Kamila Stasik

    Kamila Stasik is the General Manager of our technology centre in Kraków, Poland.


    Today we’re talking about setting up a growing team for success in our organization.


    Website & Social

    Website: https://www.branchspace.com/

    LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

    Twitter: https://twitter.com/branchspace

    Instagram: https://www.instagram.com/branchspace_digital_reinvented/

    Facebook: https://www.facebook.com/profile.php?id=100081431809978

    19 min
  • Your personal travel boutique in your pocket | Dorota Ziajka

    Dorota is the Product Manager of our Triplake Mobile App solution, and today we’re talking about how airlines can improve customer experience using mobile apps.


    In Dorota's own words: "Hello everyone, I’m thrilled to be here today. I’ve had the joy of being the Product Manager for Triplake Mobile Apps for almost two years now.
    I’m all about mobile apps and aviation—it’s where my passion flies high! In my role, I get the exciting opportunity to blend these interests daily."


    • What airlines should look for in a mobile app
    • The importance of a mobile-first approach
    • The case of Oman Air
    • Using mobile apps for retail
    • Overcome challenges during a project
    • Some advice from Dorota


      • Website & Social

      Website: https://www.branchspace.com/

      LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

      Twitter: https://twitter.com/branchspace

      Instagram: https://www.instagram.com/branchspace_digital_reinvented/

      Facebook: https://www.facebook.com/profile.php?id=100081431809978


      8 min
    • 3 things airlines can do today to get ready for modern retailing

      In a recent discussion, David Turton, Chief Technology Officer at Branchspace, shared valuable insights on how airlines can embrace modern retailing. Here are three key strategies he recommends for airlines to implement today:

      1. Decoupling Legacy Systems with Pragmatic APIs: A crucial consideration is the abstraction of details and the implementation of pragmatic APIs to disconnect from legacy environments. This ensures a seamless separation between the consumer-facing digital experience and the underlying infrastructure. By achieving this decoupling, airlines can facilitate the replacement of various components over time, streamlining the transition to modern retailing.
      2. Embracing Modularity in Digital Ecosystems: Turton emphasizes the importance of building modularity into the digital ecosystem. Airlines should be prepared for varying transition speeds – from swift, total replacements to gradual step-by-step approaches. To accommodate these differences, it's essential to ensure that digital experiences, solutions, and technology components are modular and easily activatable or connectable. This includes thinking about abstraction layers and implementing versatile capabilities such as adaptable shopping carts capable of interfacing with diverse offer and order management systems.
      3. Future-Proofing for Varied Transition Paths: Recognizing that each airline possesses unique infrastructure, partnerships, and risk appetites, Turton underscores the importance of tailoring strategies to individual circumstances. The transition to modern retailing may unfold differently for each airline, and flexibility is key. Anticipating and preparing for these diverse pathways involves considering factors like evolving abstraction layers, resilient capabilities, and connectivity to different offer and order management systems as they evolve or get replaced over time.
      David Turton's insights shed light on the dynamic nature of the aviation industry's journey towards modern retailing, emphasizing adaptability, modularity, and strategic planning as essential components for success. Airlines that proactively address these considerations will be better positioned to navigate the evolving landscape of digital customer experiences and stay ahead in the competitive market.
      Branchspace as a new generation tech and consulting company supports all the mentioned strategies with its dynamic retailing platform Triplake and Transform services supporting airlines on their digital journey.
      This video was part of the webinar by The International Air Transport Association (IATA), September 2023.


      Website & Social

      Website: https://www.branchspace.com/

      LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

      Twitter: https://twitter.com/branchspace

      Instagram: https://www.instagram.com/branchspace_digital_reinvented/

      Facebook: https://www.facebook.com/profile.php?id=100081431809978

      3 min
    • Triplake: Turning your digital eco-system into a customer first sales power house

      Dive into the world of seamless digital commerce and exceptional customer experiences with David Turton, CTO at Branchspace — digital reinvented, as he shares the successes of our valued customers using, or about to launch, the Triplake dynamic retailing platform.

      Our customers' stories span various approaches. Some airlines boldly opt for a transformative journey, replacing their entire digital ecosystem at once. Triplake becomes their partner of choice, offering a platform covering all aspects for a consistent and engaging customer experience.
      On the flip side, other airlines prefer a stepwise approach, deploying parts of the experience first and progressively evolving other key flows and touch points. This allows time for the teams to learn how to adopt the new focus to turn into a dynamic sales oriented retailer.
      The beauty of Triplake lies in its adaptability, allowing future proof flexibility. Large or small airlines, legacy or (in future) latest Offer Order management as a basis, Triplake is agnostic given its new generation modular architecture and in built advanced integration intelligence. Triplake caters to diverse airline needs.
      From connecting to legacy systems through APIs, fetching flight offers, creating orders, to handling payments, we see these connections as the plumbing that ultimately leads to a remarkable and seamless customer experience.
      Join us on this journey of transforming travel experiences into effortless and inspiring shopping experiences for flights and ancillary products and services, one success story at a time!
      This video was part of the webinar by The International Air Transport Association (IATA), September 2023.


      Website & Social

      Website: https://www.branchspace.com/

      LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

      Twitter: https://twitter.com/branchspace

      Instagram: https://www.instagram.com/branchspace_digital_reinvented/

      Facebook: https://www.facebook.com/profile.php?id=100081431809978

      6 min
    • Navigating Challenges in the Aviation Industry's Digital Transformation

      Extract from an interview with Ursula Silling, CEO at Branchspace, and Michael Huynh, Founder and Managing Director at Branchspace.

      At World Aviation Festival, Lisbon, 2023.


      Website & Social

      Website: https://www.branchspace.com/

      LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

      Twitter: https://twitter.com/branchspace

      Instagram: https://www.instagram.com/branchspace_digital_reinvented/

      Facebook: https://www.facebook.com/profile.php?id=100081431809978

      2 min
    • How to build a business case for transitioning into offer and order management

      Extract from Panel participation “Blazing the Trail to Offer/Order Transformation—Managing the Pain”, with Radu Iliescu, Director of Digital Solutions & Consulting at Branchspace.

      T2RL Engage, London, September 2023.


      Website & Social

      Website: https://www.branchspace.com/

      LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

      Twitter: https://twitter.com/branchspace

      Instagram: https://www.instagram.com/branchspace_digital_reinvented/

      Facebook: https://www.facebook.com/profile.php?id=100081431809978

      3 min
    • Transitioning into offer and order management

      Extract from Panel participation “Blazing the Trail to Offer/Order Transformation—Managing the Pain”, with Radu Iliescu, Director of Digital Solutions & Consulting at Branchspace.

      T2RL Engage, London, September 2023.
      Website & Social

      Website: https://www.branchspace.com/

      LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

      Twitter: https://twitter.com/branchspace

      Instagram: https://www.instagram.com/branchspace_digital_reinvented/

      Facebook: https://www.facebook.com/profile.php?id=100081431809978

      2 min
    • How A.I. will impact the airline industry

      Some of us are very excited about it. Others fear that it will take over the world. Whether you like it or not, there’s a hype for the rise of AI, and it will definitely impact the airline industry.

      In this video, our management team share their thoughts on the diverse aspects of AI, from dynamic digital experiences to real-time interaction personalization.
      Join us on this exploration of AI's role in reshaping the future of airline operations and the customer experience.
      #airlineindustry #customercentric #digitaltransformation
      Website & Social
      Website: https://www.branchspace.com/
      LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
      Twitter: https://twitter.com/branchspace
      Instagram: https://www.instagram.com/branchspace_digital_reinvented/
      Facebook: https://www.facebook.com/profile.php?id=100081431809978

      9 min

    About Future Picks

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    Learn about the latest pics you always wanted to know in terms of technology, get inspired by cutting-edge insight into airline, airport and other travel retail practices and state-of-the-art digital customer experiences.