Future Picks

Future Picks

By Branchspace On AirLeisureAviation
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Future Picks episodes

  • Dynamic Pricing in Airlines: Evolving Strategies to Meet Consumer Expectations

    Dynamic pricing has sparked widespread debate across industries like music concerts, sports events, and airlines.

    In this video from Future Travel Experience Asia, the panel shares how airlines approach dynamic pricing, balancing supply, demand, and consumer transparency.
    Website & Social
    Website: https://www.branchspace.com/
    LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
    Instagram: https://www.instagram.com/branchspace_digital_reinvented/
    Facebook: https://www.facebook.com/profile.php?id=100081431809978

    7 min
  • Branchspace's Vision for the Future of Travel | Ursula Silling, CEO

    Imagine a seamless travel experience where your flight, airport spa, taxi, dinner, and accommodation are effortlessly connected and tailored to your needs. Advanced, intuitive recommendations guide you like a trusted friend—only better.

    That's Branchspace's vision shared by Ursula Silling (CEO) at Future Travel Experience Asia, in November.
    Website & Social
    Website: https://www.branchspace.com/
    LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
    Instagram: https://www.instagram.com/branchspace_digital_reinvented/
    Facebook: https://www.facebook.com/profile.php?id=100081431809978

    8 min
  • Create Enjoyable Journeys with UX Design | Mark Otero

    In this episode, we talked to Mark Otero, Experience Design Director, about how design contributes to the overall experience airlines want to deliver.


    Here's what we talked about:


    • The basics of UX and its importance in aviation.
    • Key Considerations for Designing Airline Websites and Apps
    • Insights from retail to enhance airline UX.
    • Real-world examples of impactful UX improvements with Oman Air, Air Mauritius and KM Malta.
    • Future Trends in Airline UX Design
    • Tips for those entering or specialising in airline UX.


      • Website & Social

      Website: https://www.branchspace.com/

      LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

      Twitter: https://twitter.com/branchspace

      Instagram: https://www.instagram.com/branchspace_digital_reinvented/

      Facebook: https://www.facebook.com/profile.php?id=100081431809978


      15 min
    • Streamline Airline Digital Transformation: Insights for Boosting Sales & Customer Satisfaction

      Watch Ursula Silling (CEO) and David Turton (CTO) at the World Aviation Festival 2024, as they explore the key role of digital transformation in the airline industry.

      In this insightful presentation, they discuss the evolving expectations of travellers and the necessity of providing a seamless digital experience to build customer trust and loyalty.
      They also explain what airlines can learn from successful brands like Deliveroo and Uber, focusing on personalisation and convenience.
      Hear about the importance of creating a culture of experimentation, leveraging technology to enhance customer journeys, and promoting collaboration with customers.

      17 min
    • Transforming Airline Retailing | Interview with Branchspace at FTE Dublin 2024

      To keep up with customer expectations, airlines are always seeking innovative ways to enhance their experience and boost revenue.

      The evolution of technology and the increasing availability of modern data analytics tools are transforming the landscape of airline retailing. In fact, by 2030 Airline retailing could be worth $40 billion.
      Advanced analytics and personalised offerings allow airlines to tailor their services to individual passenger needs.
      This shift is supported by modern offer and order management systems, which integrate various retail capabilities across multiple channels, creating a seamless and consistent customer journey.
      Ursula Silling, CEO of Branchspace, and Radu Iliescu, Head of Consulting, share with Ross Falconer at Future Travel Experience the key trends and developments shaping airline retailing.
      Find out how airlines can leverage advanced data analytics, contextualisation, and omnichannel strategies to stay ahead in a global market.
      Watch the interview and see how these cutting-edge approaches are revolutionising the way airlines interact with their customers, ensuring they can sell anything, anywhere, anytime.
      #airlineindustry #customercentric #digitaltransformation
      Website & Social
      Website: https://www.branchspace.com/
      LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
      Twitter: https://twitter.com/branchspace
      Instagram: https://www.instagram.com/branchspace_digital_reinvented/
      Facebook: https://www.facebook.com/profile.php?id=100081431809978

      32 min
    • Transformational Airline Retailing Strategies — Panel Discussion at FTE Dublin 2024

      The transformation of the airline industry through digital strategies is gaining more momentum than ever. This panel discussion raises important questions to some of the best airline examples like LATAM, Lufthansa Group and AirAsia.

      Watch the full discussion than took place at FTE Dublin 2024 (June 11-13)
      Moderator: Eric Leopold. Founder of Threedot.
      Contribution by:
      — Ricard Vila, CDO of LATAM
      — Keith Martin, Senior Strategy Manager at Lufthansa Group
      — Wong Mei Hong, Head of Ancillary Revenue at AirAsia
      — Ursula Silling, CEO of Branchspace
      #airlineindustry #customercentric #digitaltransformation

      36 min
    • How Digital Identity is changing the way we travel

      How will digital identity increase the passenger experience and improve airport operations?

      This panel discussion reveals many of the answers we’re looking for in this industry. See it from the different perspectives of:
      - Vanessa Calvo, Head of Funding and Innovation Trends department at Aena
      - Bill Carleton, Director, Advanced Recognition Systems at NEC Corporation of America
      - Harvey Tate, Human API - Digital Transformation, IAG
      - Ursula Silling, CEO of Branchspace
      Moderated by Andrew Price, Managing Director at Opermium
      This session took place at Future Travel Experience 2024 in Dublin (11-13 June)
      #airlineindustry #customercentric #digitaltransformation

      25 min
    • Fully Integrated Digital Identity Travel with Branchspace and British Airways at FTE Dublin 2024

      This session took place at FTE Dublin 2024 (11-13 June).

      Branchspace and British Airways have been collaborating to test the first fully integrated digital identity travel experience. From shopping for flights to arrival. Starting on a journey from London Heathrow to Rome Fiumicino.
      What can we learn from these efforts and do we now globally scale such efforts?
      Ursula Silling, CEO of Branchspace, presented the vision of Branchspace when it comes to integrating Digital Identity in Travel. Harvey Tate, Human API at British Airways, also joined the session.
      #airlineindustry #customercentric #digitaltransformation

      25 min

    About Future Picks

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    Learn about the latest pics you always wanted to know in terms of technology, get inspired by cutting-edge insight into airline, airport and other travel retail practices and state-of-the-art digital customer experiences.