Future Picks

By Branchspace On Air

Learn about the latest pics you always wanted to know in terms of technology, get inspired by cutting-edge insight into airline, airport and other travel retail practices and state-of-the-art digital ... more

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FAQs about Future Picks:

How many episodes does Future Picks have?

The podcast currently has 53 episodes available.

Future Picks episodes:

July 09, 2024 Helping Airlines Take the Opportunity of Offer & Order Management | Andrew Webster, Director of OOM Consulting
Website & Social
Website: https://www.branchspace.com/
Email: [email protected]
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
...more
11min
July 01, 2024 Transformational Airline Retailing Strategies — Panel Discussion at FTE Dublin 2024
The transformation of the airline industry through digital strategies is gaining more momentum than ever. This panel discussion raises important questions to some of the best airline examples like LATAM, Lufthansa Group and AirAsia.
Watch the full discussion than took place at FTE Dublin 2024 (June 11-13)
Moderator: Eric Leopold. Founder of Threedot.
Contribution by:
— Ricard Vila, CDO of LATAM
— Keith Martin, Senior Strategy Manager at Lufthansa Group
— Wong Mei Hong, Head of Ancillary Revenue at AirAsia
— Ursula Silling, CEO of Branchspace
#airlineindustry #customercentric #digitaltransformation
...more
36min
June 26, 2024 How Digital Identity is changing the way we travel
How will digital identity increase the passenger experience and improve airport operations?
This panel discussion reveals many of the answers we’re looking for in this industry. See it from the different perspectives of:
- Vanessa Calvo, Head of Funding and Innovation Trends department at Aena
- Bill Carleton, Director, Advanced Recognition Systems at NEC Corporation of America
- Harvey Tate, Human API - Digital Transformation, IAG
- Ursula Silling, CEO of Branchspace
Moderated by Andrew Price, Managing Director at Opermium
This session took place at Future Travel Experience 2024 in Dublin (11-13 June)
#airlineindustry #customercentric #digitaltransformation
...more
25min
June 19, 2024 Fully Integrated Digital Identity Travel with Branchspace and British Airways at FTE Dublin 2024
This session took place at FTE Dublin 2024 (11-13 June).
Branchspace and British Airways have been collaborating to test the first fully integrated digital identity travel experience. From shopping for flights to arrival. Starting on a journey from London Heathrow to Rome Fiumicino.
What can we learn from these efforts and do we now globally scale such efforts?
Ursula Silling, CEO of Branchspace, presented the vision of Branchspace when it comes to integrating Digital Identity in Travel. Harvey Tate, Human API at British Airways, also joined the session.
#airlineindustry #customercentric #digitaltransformation
...more
25min
May 27, 2024 Digital Identity to Enable Customer Centricity | IATA Innovation Day
Watch the full panel discussion at IATA Innovation Day (Apr 25-26) on Digital Identity to Enable Customer Centricity.
Surely an extremely insightful talk with Ursula Silling, CEO of Branchspace, joined by William Warbington, Director Innovation Strategy Planning at SkyTeam, Vikas Bhola, CEO of NeoKe, Vladimir Vujovic, Senior Digital Innovation Manager at SICPA, Louise Cole, Head of Customer Experience and Facilitation at IATA, and Kat Morse, Senior Manager Innovation & Partnerships at IATA.
#airlineindustry #customercentric #digitaltransformation
...more
34min
May 23, 2024 Rethinking Stopover Experiences with Triplake Stop & Stay
Get exclusive access to our session at IATA Innovation Day (Apr 25-26) with Ursula Silling, CEO, and Andrew Webster, Director of Airline Offer & Order Consulting.
Discover how we're transforming the stopover experience for modern travelers with our innovative Triplake Stop & Stay solution.
With thorough customer research, we reveal the significant challenges and potential of stopovers. Learn how airlines can leverage these insights to enhance their offerings and meet evolving customer demands.
Case studies of travelers like Gabriela, a digital nomad, and Ana, a senior social media star, showcase the importance of personalized stopover solutions.
See how the Stop & Stay digital ecosystem can drive demand, differentiate your airline, and boost revenue through direct bookings and ancillary services. The future of airline retailing goes beyond the journey itself.
#airlineindustry #customercentric #digitaltransformation
...more
10min
May 16, 2024 Grow a Successful Team with Kamila Stasik
Kamila Stasik is the General Manager of our technology centre in Kraków, Poland.

Today we’re talking about setting up a growing team for success in our organization.

Website & Social
Website: https://www.branchspace.com/
Email: [email protected]
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
...more
19min
March 07, 2024Your personal travel boutique in your pocket | Dorota Ziajka
Dorota is the Product Manager of our Triplake Mobile App solution, and today we’re talking about how airlines can improve customer experience using mobile apps.

In Dorota's own words: "Hello everyone, I’m thrilled to be here today. I’ve had the joy of being the Product Manager for Triplake Mobile Apps for almost two years now.
I’m all about mobile apps and aviation—it’s where my passion flies high! In my role, I get the exciting opportunity to blend these interests daily."
What airlines should look for in a mobile app

The importance of a mobile-first approach

The case of Oman Air

Using mobile apps for retail

Overcome challenges during a project

Some advice from Dorota

Website & Social
Website: https://www.branchspace.com/
Email: [email protected]
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
...more
8min
January 31, 2024 3 things airlines can do today to get ready for modern retailing
In a recent discussion, David Turton, Chief Technology Officer at Branchspace, shared valuable insights on how airlines can embrace modern retailing. Here are three key strategies he recommends for airlines to implement today:
1. Decoupling Legacy Systems with Pragmatic APIs: A crucial consideration is the abstraction of details and the implementation of pragmatic APIs to disconnect from legacy environments. This ensures a seamless separation between the consumer-facing digital experience and the underlying infrastructure. By achieving this decoupling, airlines can facilitate the replacement of various components over time, streamlining the transition to modern retailing.
2. Embracing Modularity in Digital Ecosystems: Turton emphasizes the importance of building modularity into the digital ecosystem. Airlines should be prepared for varying transition speeds – from swift, total replacements to gradual step-by-step approaches. To accommodate these differences, it's essential to ensure that digital experiences, solutions, and technology components are modular and easily activatable or connectable. This includes thinking about abstraction layers and implementing versatile capabilities such as adaptable shopping carts capable of interfacing with diverse offer and order management systems.
3. Future-Proofing for Varied Transition Paths: Recognizing that each airline possesses unique infrastructure, partnerships, and risk appetites, Turton underscores the importance of tailoring strategies to individual circumstances. The transition to modern retailing may unfold differently for each airline, and flexibility is key. Anticipating and preparing for these diverse pathways involves considering factors like evolving abstraction layers, resilient capabilities, and connectivity to different offer and order management systems as they evolve or get replaced over time.
David Turton's insights shed light on the dynamic nature of the aviation industry's journey towards modern retailing, emphasizing adaptability, modularity, and strategic planning as essential components for success. Airlines that proactively address these considerations will be better positioned to navigate the evolving landscape of digital customer experiences and stay ahead in the competitive market.
Branchspace as a new generation tech and consulting company supports all the mentioned strategies with its dynamic retailing platform Triplake and Transform services supporting airlines on their digital journey.
This video was part of the webinar by The International Air Transport Association (IATA), September 2023.

Website & Social
Website: https://www.branchspace.com/
Email: [email protected]
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
...more
3min
January 30, 2024 Triplake: Turning your digital eco-system into a customer first sales power house
Dive into the world of seamless digital commerce and exceptional customer experiences with David Turton, CTO at Branchspace — digital reinvented, as he shares the successes of our valued customers using, or about to launch, the Triplake dynamic retailing platform.
Our customers' stories span various approaches. Some airlines boldly opt for a transformative journey, replacing their entire digital ecosystem at once. Triplake becomes their partner of choice, offering a platform covering all aspects for a consistent and engaging customer experience.
On the flip side, other airlines prefer a stepwise approach, deploying parts of the experience first and progressively evolving other key flows and touch points. This allows time for the teams to learn how to adopt the new focus to turn into a dynamic sales oriented retailer.
The beauty of Triplake lies in its adaptability, allowing future proof flexibility. Large or small airlines, legacy or (in future) latest Offer Order management as a basis, Triplake is agnostic given its new generation modular architecture and in built advanced integration intelligence. Triplake caters to diverse airline needs.
From connecting to legacy systems through APIs, fetching flight offers, creating orders, to handling payments, we see these connections as the plumbing that ultimately leads to a remarkable and seamless customer experience.
Join us on this journey of transforming travel experiences into effortless and inspiring shopping experiences for flights and ancillary products and services, one success story at a time!
This video was part of the webinar by The International Air Transport Association (IATA), September 2023.

Website & Social
Website: https://www.branchspace.com/
Email: [email protected]
LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/
Twitter: https://twitter.com/branchspace
Instagram: https://www.instagram.com/branchspace_digital_reinvented/
Facebook: https://www.facebook.com/profile.php?id=100081431809978
...more
6min

FAQs about Future Picks:

How many episodes does Future Picks have?

The podcast currently has 53 episodes available.