Future Picks

Getting personal — How Triplake helps to create truly customer-centric experiences as part of the digital transformation journey

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Website: https://www.branchspace.com/

Email: [email protected]

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Extract from an interview with Michael Huynh, Founder and Managing Director at Branchspace and Ursula Silling, CEO at Branchspace at World Aviation Festival, Lisbon, 2023

Website: https://www.branchspace.com/

Email: [email protected]

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Starting with a very entertaining scene of what it means to build a

Modern retailing is no longer an option for airlines; it has become a

We’re in Oxford street, London. At the heart of modern retailing.

Patrick Murphy brings over three decades of invaluable expertise in the airline industry, having held key leadership positions throughout his distinguished career. He served as the Chairman of the Board of Ryanair, where he spearheaded the airline's remarkable transformation from a traditional regional carrier into a renowned low-cost airline. Widely recognized for his instrumental role in creating a highly successful business model, Patrick Murphy laid the foundations for Ryanair to become a world-class airline.

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In this video, we bring you an engaging panel discussion that took place at the Future Travel Experience in Dublin. Our esteemed panel of industry experts came together to discuss the fascinating intersection of Revenue Management and Offer Creation with AI.

This interview promoted by World Aviation Festival brings together Ursula Silling, CEO of Branchspace, and Stefanie Harder, Director of Passenger Management at Hamburg Airport, to discuss the collaboration between airlines and airports and the role of technology in the travel industry.

Both Ursula and Stefanie envision an ideal travel experience. They both describe a scenario where the journey through the airport is seamless, convenient, and interconnected. Building upon this aspirational model, the conversation explores the necessity of collaboration between airlines and airports to transform this vision into reality. Drawing on their individual experiences within the industry, they also discuss the barriers to achieving a seamless journey and the role of technology in facilitating collaboration between airports and airlines.

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Iztok Franko is the founder of Diggintravel and host of the Diggintravel podcast. Recently, the company released their Airline Digital Optimization Yearbook so we asked Iztok to talk to us about what this means and why it is important for airlines to implement a digitalization model that succeeds.

The process of Offer & Order Management in airline distribution has evolved significantly over the last decades. In the past, airlines primarily relied on manual processes for managing offers and orders, which were often time-consuming and prone to errors. However, with the evolution of technology, airlines have been able to automate and streamline these processes, resulting in improved efficiency and accuracy.   

Despite the many changes and innovations that have taken place over the years, many airlines still rely on legacy systems. That dependency prevents airlines from easily creating, managing, and tracking offers and orders in real time, making it challenging to deliver a seamless customer experience. As the airline industry continues to evolve, we can expect to see more advancements in Offer & Order Management, further improving the way airlines distribute their products and services.  

Our Director of Digital Solutions & Consulting, Radu Iliescu, joined us for a conversation about the evolution of Offer & Order Management distribution and how airlines can prepare for the inevitable changes that are coming.

#airlineretail #customercentric #digitaltransformation