FWRD: An EasyCare Podcast

By Corey M Smith Fixed Operations Training Manager For EasyCare

Welcome to FWRD: An EasyCare Podcast, your go-to resource for mastering dealership operations, hosted by Corey Smith. With Corey's extensive background as a training professional, each episode delves ... more

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FAQs about FWRD: An EasyCare Podcast:

How many episodes does FWRD: An EasyCare Podcast have?

The podcast currently has 103 episodes available.

FWRD: An EasyCare Podcast episodes:

July 20, 2022 30. Fixed Ops 5- Mobile Service with Chief Operations Officer Ed Roberts
more to come
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24min
July 05, 2022 29. Fixed Ops 5- Get a Sneak Peek of NAC's EV Exclusive Product Line with Souvanna Southammavong
more to come
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25min
June 20, 2022 28. Fixed Ops 5- Marketing to the Dealerships Customer with Laurie Halter Owner of Charisma
more to come
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22min
June 05, 2022 27. Fixed Ops 5- Top 5 Things to do once you get promoted with Fixed Ops Director Joe Chambers & Service Manager Erick Jauregui
After the grind, you get the reward. You’ve been promoted, but now what? If you’re wondering how you can level up your professional prowess, then Fixed Ops 5 is here to give you guidance. In this latest episode, host Corey Smith sat down with Fixed Ops Director Joe Chambers and Service Manager Erick Jauregui to talk about overcoming obstacles, leadership, and the top five things to do once you get promoted. Tune into Fixed Ops 5 on Spotify, Apple Podcasts, or wherever you listen, so you never miss an episode!
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21min
May 20, 2022 26. Fixed Ops 5- Where are all the Technician's with Jay Goninen Co-Founder & President of WrenchWay
It is no secret that the last two years have reshaped the automotive industry. Especially with part shortage, a high demand for labor, and an increase in electric vehicles, the world of automotive technicians is getting smaller. The Takeaway
So, where did all the technicians go? They are either finding new careers, retiring, or not utilizing their skillsets to their fullest potential. Dealerships and repair shops will need to adapt to the labor demand and shortages and offer more incentives to attract and keep technicians.
As EVs continue to gain traction on the road, it is imperative that technicians can best service those vehicles. Education is paramount and offering training for technicians is priceless.
Want to get the latest industry insight from Fixed Ops 5? Then check out our YouTube channel for full video interviews. Tune into the podcast on Spotify, Apple Podcasts, or wherever you listen, so you never miss a new episode. Hit Play to listen to the full episode now.
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25min
May 05, 2022 25. Fixed Ops 5- Anniversary Podcast Auto News Year in Review with special guest
Automotive Year in Review
As Fixed Ops 5 celebrates its first anniversary, we look back on the last year in the automotive industry. Though a pandemic and part shortages threw a wrench in 2021 with shipment delays and closed showrooms, the last year has shown to be resilient to the ever-changing automotive world.
Corey Smith, host of Fixed Ops 5, recently spoke with various special guests who provide incredible insight to the last year of the automotive industry. Read on or listen to the full episode of Fixed Ops 5 to learn more!
The Takeaway
The last year in the automotive industry has been an unpredictable ride. Through the uncertainty, dealerships and manufacturers continue to adapt new ways of connecting with drivers. As we progress through 2022, there is sure to be more exciting industry shifts on the horizon. Want to get more insight from These special guest? Hit Play to listen to the full episode now.
Then check out our YouTube channel for full video interviews. Tune into the podcast on Spotify, Apple Podcasts, or wherever you listen, so you never miss a new episode
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41min
April 20, 2022 24. Fixed Ops 5- Covid, Chip Shortage, Gas Prices and the State of Automotive with Tony Wanderon CEO Of National Auto Care
In the early months of COVID, the automotive industry came to an abrupt stop. The pandemic forced production plants to shut down, contributing to severe part shortages. Showrooms that were once filled with potential buyers became desolate, causing dealers to scramble for innovative ideas in unprecedented times.
According to NADA, new-light vehicle sales in 2020 dropped 14.7% compared to 2019.
Now, two years later, the automotive industry is in an upswing. Tony Wanderon, CEO of National Auto Care, recently spoke with Corey Smith regarding the future of the automotive industry and how dealerships can keep up.
The Takeaway
Dealers and F&I providers have adapted and remained resilient over the last two years. Now there are new ways to continue growth, and EVs have played a role in igniting a bright future for the automotive industry.
Want to get more insight from Tony Wanderon? Hit Play to listen to the full episode now.
Then check out our YouTube channel for full video interviews.
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19min
April 05, 2022 23. Fixed Ops 5-Where does the BDC go now with Shawn Armorer from BDC Alchemy
There's a lot of interest in the BDC because of its ability to drive traffic. But, over the last two years, dealerships haven't relied on it because of low inventory and high profits. Since we're coming out of the COVID pandemic and vehicle inventory is returning, the success of the last two years will start to disappear, and your BDC will become necessary. Now what?
The Takeaway
Where do you start to have a successful BDC if you're a service advisor, agent, vendor, or someone in the dealership leadership position? There are some things that Shawn Armorer recommends:

Be more concerned with your trajectory than your month-to-month. Success is a marathon, not a race.
Don't be afraid to seek out professional help with your BDC and employee training.

Want to get more insight from Shawn Armorer on making your BDC successful? Hit play to listen to the full episode now.
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19min
March 20, 2022 22. Fixed Ops 5- Inside the BDC with Founder & Owner of BDC Alchemy Shawn Armorer
The Takeaway
So, what can a service advisor or dealership leader take away on making a BDC more successful? Armorer recommends:
• Train BDC employees to go after the opportunities right in front of them and learn from successful employees in other departments.
• Leadership can do better: We're too busy trying to solve short-term problems in ways that have long-term adverse effects. Start with making the onboarding process better. Have a pathway for growth and create leaders.
• Start having fun: Dealerships have over 45 percent turnover, so something is going wrong. Guide the new post-COVID profits the dealership makes into better training and happier employees.

Want to get more insight from Shawn Armorer on making your BDC successful? Hit play to listen to the full episode now.
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27min
March 05, 2022 21. Fixed Ops 5- Tips on the Technician Shortage with Service Manager Dan Beakey
Finding technicians for the dealership service department hasn't always been easy but it’s getting more difficult. As dealerships transition out of the pandemic and prepare for servicing EVs, they'll be hiring for current needs and sourcing an utterly new type of service technician.
And it's an issue that the entire auto industry is facing. Dan Beakey, Service manager at Chrysler Jeep Dodge Ram in Dartmouth, Massachusetts, joins Corey to discuss the challenges of locating service techs for current ICE vehicles and how to keep them.
Beakey also addresses the greater need for a hybrid IT automotive mechanic needed for the new EVs. The next decade will be a brave new world, but Corey and Dan offer tips on how to prepare.
Want to get more insight from Dan Beakey on the coming technician shortage crisis? Hit play to listen to the full episode now.
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20min

FAQs about FWRD: An EasyCare Podcast:

How many episodes does FWRD: An EasyCare Podcast have?

The podcast currently has 103 episodes available.

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