Gazette Question Time

The team behind the refurbishment of Waitrose Kings Road joins the podcast to talk about how the project became a five year marathon, the challenges they faced, and the branch manager talks to us about how excited the store's team is to be getting a brand new shop. 

Queralt Ferrer, Director of Design, Fashion, joins the Gazette Question Time podcast to talk about her first collection since joining the business. 

Talking on the Gazette Question Time podcast, Queralt chats about how her team approached developing designs for own-brand labels, that it was important to give customers a versatility with their options and despite what some journalists may have you believe, John Lewis isn’t getting out of the floral print trend.

Gazette multimedia reporter Bupesh Jain talks with Emily, Global Brand Ambassador, and eighth generation of the famed Goslings Rum business, about how her diagnoses completely changed her life, how she got through treatment, and how it's changed her.

Charlotta Elgh, Director of Design, Home, shares her thoughts on the new Spring Summer home collection at John Lewis in this episode of Gazette Question Time.

With two different distinguished style statements, modern and classic, this collection has kick started a new design direction all about simplicity. Charlotta says it as easy as 1, 2, 3... One main colour, two styles, in three different price levels.

Waitrose is investing £100m to lower prices across hundreds of everyday products.

The massive value campaign will mean almost a third of the Waitrose Essential range will receive an average 14% price cut, while products like cheese, butter, bananas and pork sausages will also be cheaper.

The Gazette’s Bupesh Jain sat down with James Bailey, Executive Director, Waitrose, to talk about the value campaign. You can watch the interview below, or click on the link above.

You can watch the interview, in full, on the Gazette website. Or read a condensed version of the interview in the Gazette PDF magazine, available from Friday 17 February.

To coincide with National Apprenticeship Week, the Gazette chats with two Partners to find out what it's like being an apprentice.

In this episode Multimedia Reporter Bupesh Jain is joined by former apprentices Claire Scott, Waitrose Okehampton, and Sam Kelly, Online Category Manager eCommerce, Online Trading Management, Waitrose. He is also joined by Preeti Sumal and Hannah Claus, Progression.

The Partnership's Building Happier Futures programme is working with charities Action for Children and Who Cares? Scotland. The Gazette sat down with Imran Hussain, Director of Policy & Campaigns at Action for Children to talk about the work that they do and the impact the Building Happier Futures programme will have.

Welcome to Episode 6 of the Partnership Podcast 3rd series - our final podcast of the series. This latest episode offers an introduction into how we are improving the John Lewis customer experience through a project called “Pain Points”.

In this episode, we hear from guests Claire Pointon, Ray Biggs and Jillian Fergusson.

In this episode host Bethany Nicholls talks to Leona Smith, Diversity & Inclusion Lead about the launch of our Diversity & Inclusion Plan and her aspirations for the future of this work.

Want to know the John Lewis definition of service? Then this is the episode for you! 

Service has always been an integral part of the John Lewis brand, but over the years we have heard from customers that for some customers their experience is below their expectations and can be inconsistent depending on how they decide to interact with us. 

In this episode, we hear from Jasmin Wheeler, Customer Experience, Richard Warmsley, Head of Customer Experience, Caitlin McLean, Customer Delivery Resolution Manager, Louise Wenn, Operations Manager, and Felicity Pollock, Head of Product about the new John Lewis Experience Principles and Service Standards.