Edmond Hagopian and I sat down in his company’s award-winning Novi, MI showroom and operations center to talk about the founding of Hagopian rug and carpet cleaning services in Detroit. Edmond takes us on a magic carpet ride across the organization’s 84 years from its roots in chemistry to post-WW II expansion in retail to multiple growth periods to family fractures all while landing gracefully with innovation that promises a bright future. Listeners will both learn and be entertained by how Edmond weaves (had to do it) his personal history and the business history. Please enjoy this 50th episode of GENeration EXcellence.

Scott Snider is president of the Cleveland based Exit Planning Institute (EPI). EPI regularly counsels generational businesses and in fact they are one as well. Scott works closely with his father as the second generation leader of the Institute’s business operations. I was introduced to the Exit Planning Institute via a webinar they conducted to educate family businesses on employee ownership plans. Since then I have been on their email list and radar. In a good way. In our conversation Scott lays out an intriguing concept called the family business blueprint and much more that should prove relevant to listeners of GENeration EXcellence. Enjoy our 49th episode with Scott Snider.

Doug Gray has spent 25 years helping family businesses go and grow as a consultant, most recently for The Family Business Consulting Group. No surprise issues around communication, competition, conflict, chance and 75 other C-words or so can invade the C-suite of family business leaders. Family businesses across industries and around the world turn to Doug for guidance in leadership development, succession planning, and strengthening family unity. If you are in any way connected to a family enterprise, Doug will make you think of things from a fresh perspective. Please enjoy episode #48 of GENeration EXcellence with Doug Gray.

Bio: https://www.thefbcg.com/consultants/doug-gray-ph-d/

Dean Friedman whose family was in the steel business became attracted to the advertising world (it is magnetic) at age 14 and never looked back. In fact, in his storied career he regularly looked forward. Dean had an innate understanding of the value of consumer research. From that research he gleaned true insights that inspired many iconic brand campaigns. Dean’s first two decades in the business were at W.B. Doner (now Doner and Partners) spanning Detroit to London and a few million miles of travel serving clients. As Doner transitioned into its next generation of leadership, Dean struck out on his own joining Robert Solomon in an agency that was quickly called Solomon, Friedman & Associates (SFA) later rebranding as Real Integrated in the early days of the Internet.

Dean talks about pushing and cajoling clients to do bold work that he calls ambitious ideas. I was struck by how Dean’s career journey harnessed his own personal ambitions and how he has passed that drive on to his sons and to his successors at the agency. And it all started in the mailroom.

Please take a listen to Dean Friedman, a tenacious competitor in all his pursuits on this 47th episode of GENeration EXcellence.

Jim Gatward is someone I was fortunate to meet recently. Trying to talk over loud music at a beautiful wedding in Jamaica, we discovered we were both part of generational businesses back home in Detroit. I learned that starting in the 1950’s Jim’s father had built a company called LaSalle Electric into a major supplier of electrical and lighting supplies to commercial businesses. As you’ll learn in this episode, Jim joined the business with an idea to enter the aircraft lighting market. Yes, the business “took flight” and enabled a “round-the-world journey.” It also “landed” in a different place than moving into a third generation of family ownership. While this episode is longer than usual, it packs into the time what could be an entire semester course in an MBA program. Jim is a wonderful storyteller and humble leader. Please enjoy and learn from this episode of GENeration EXcellence with Jim Gatward. I hope you find it to be as electric I did.

When I first had the idea of doing a podcast about leaders of unique generational family businesses Dan Musser was gracious enough (crazy enough?) to volunteer to be guest #1. That was in late 2018. Just one year later in fall 2019 he and his family made the decision to sell their business, Grand Hotel to KSL Partners/Davidson Hotels. I thought it would be interesting to do a follow-up episode with Dan about life since that significant event. Again, he said yes. In our conversation Dan reflects on the sale of a business, the new ventures he has become involved with and more. Please enjoy this 45th episode of GENeration EXcellence with my friend Dan Musser.

David Techner represents third generation family leadership of The Ira Kaufman Chapel and brings passion and compassion to funeral arrangements, pre-planning, and after-care. David is a past president of the Michigan Funeral Directors Association, he wrote a children's book “A Candle for Grandpa,” and proudly co-produced the Emmy® Award winning documentary “Generation to Generation.”

David is leading Kaufman’s into the 4th generation and their spirit of innovation, community connection, and commitment to serving people in times of need embodies GENeration EXcellence. To paraphrase SMZ founder Leonard Simons, please enjoy this pre-posthumous episode of the podcast.

“Explaining Death to Kids”

https://www.irakaufman.com/explaining-death-to-kids.html

Laura Ries is a marketing strategist, bestselling author and media personality. In 1994, she founded Ries & Ries, a consulting firm with her father and partner Al Ries, the legendary positioning pioneer. I was fortunate to get this sought-after-speaker to speak with me about building a global, generational business. It’s clear that Laura lives by the fundamental and immutable laws of branding that she and her father have taught around the world. Gather ‘round and enjoy this episode of GENeration EXcellence with Laura Ries.

Ries & Ries: https://www.ries.com/

Laura's Books on Amazon:

https://www.amazon.com/Laura-Ries/e/B001IGLSWY/ref=dp_byline_cont_pop_book_2

Jason Eddleston is the second-generation leader of Sterling Oil and Sterling Services located in Hamtramck near Detroit. Jason has humbly evolved a unique lubricant and petrochemical business started by his parents in the 1970’s into a diversified, international operation today. Leading a growing business, you’ll learn how Jason is deeply committed to serving multiple communities, celebrating art and artists, and somehow squeezing in becoming the newest owner of a beloved ice-cream shop. This episode wasn’t sterling ... it was gold. I trust you will learn from and enjoy this episode of GENeration EXcellence with Jason Eddleston.

Ellie Frey Zagel is a leadership coach specializing in multi-generational family businesses. She helps next generation leaders thrive in times of uncertainty and crisis. Ellie’s coaching includes management of time and stress. In fact, she provided a Six Step approach right in our conversation. We also talked about “The Ideal Week” and Ellie’s unique journey to now as she did something for herself that led to her doing so much for others. Please breathe in and take in this episode of GENeration EXcellence with Ellie Frey Zagel.