Ben finalizes Formkeep's Ember removal, toys with the idea of manual on boarding, and positions himself to begin experimenting with plans and pricing. Meanwhile, Chris deals with credit card fraud, too many inodes on Upcase's server, and finishes the changes required to offer free videos.

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Chris talks with growth expert Brian Balfour on starting and sustaining SaaS business, and his team's approach to addressing growth issues.

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Chris gets a surprise while reviewing Upcase's Q4 profit & loss statement, gains some insight into e-mail marketing, wrestles with the added complexity of adding github auth-to-access, and brainstorms new community-driven projects. Meanwhile, Ben gets his hands dirty with Formkeep's Ember removal, is tempted by the siren's call of distraction, and gets an open review from the Bootstrapped Web podcast. Also, Chris does a live user-test of Formkeep's new user activation flow.

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Ben resolves to cut back on dashboard checkins, makes progress on Formkeep's Ember extraction, and struggles with product-market fit. Meanwhile, Chris tackles some analytics issues, opens up Upcase landing pages from behind the paywall to improve marketing and SEO, and steps up his marketing and social-media game.

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Ben and Chris both struggle with cancelations coming into the new year, Formkeep continues to strip out Ember and focus on content marketing, and Upcase resolves a major issue in the exercise system and improves the checkout flow.

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Chris tracks new members after the release of the new Mastering Git course from Upcase, launches a drip e-mail campaign to attract more members, and focuses on increased content output. Ben continues removing Ember from Formkeep, rethinks an activation sequence A/B test, conducts user tests to improve the checkout flow, and adopts a mindset of continuous improvement.

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As Ben transitions from Upcase to Formkeep, so too will the podcast transition to an open discussion around growing thoughtbot's internal projects and maintaining them as businesses, highlighting our hopes, experiments, tactics, failures, and success along the way! Today Ben and new co-host Chris discuss finding that magic feature or metric around which to structure pricing, selecting the right framework for your app, and customer acquisition tactics.

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Ben talks with Ashe Dryden about ways to approach diversity in the tech community from workplace, conference, and personal perspectives.

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Ben and Laura Roeder, founder of Edgar, chat about anthropomorphizing your brand to build better engagement, going the extra step to care about customer success, and some tips for social media marketing best practices.

This episode is brought to you by Formkeep: Form endpoints for designers and developers

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Ben talks with Hiten Shah, co-founder of Crazy Egg and Kissmetrics, on the value of helping others, frameworks for a better life, being an infovore, and tips for finding a successful product niche.

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