Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

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Matt Vance is the Co-Founder and CEO of Mobrium, a platform aimed to streamline your employer reputation on sites like Glassdoor, Indeed, Comparably and InHerSight. Furthermore, Matt Vance is the author of The Review Cycle, a book which outlines a disruptive new consumer behavior model. Tune it to hear Matt's expertise on generating and managing more reviews. 

On this episode, you'll learn from Matt about:

• Product, price, place, promotion, and post service
• Psychology of consumer behavior
• Developing your employer reputation 
• More!

Thanks, Matt!

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On this week's episode of Give An Ovation we are flipping the mic around and welcoming on Ovation's very own, CEO and Founder, Zack Oates. Having started as a soda jerk at Friendly's and then transitioning into tech startups, Zack brings his expertise within the restaurant industry, hospitality, and tech to the table as  we flip the script. With over 200+ podcast episodes under his belt, tune in to find out how Zack has uncovered the driving factors of successful restaurants. 

On this episode, you'll learn from Zack about:

• Exceeding guest expectations
• Applying the 3 "cons" of loyalty
• Flipping the script on bad guest experiences
• More!

Thanks, Zack!

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Flint Finlinson, Co-Founder and CEO of Propaganda Inc., is a brand and marketing expert specializing in strategy development. Propaganda, Inc.  is an agency dedicated to "Brand Transformations" and helping to develop your higher brand purpose. Having transitioned from retail to restaurants, Flint understand what it means to position your brand not just to guests, but to humans.

On this episode, you'll learn from Flint about:

• Truth in advertising 
• Transitioning skills across industries
• Finding your brand's higher purpose
• The distinction between guest and human
• More!

Thanks, Flint!

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Euripides Pelekanos is the CEO of Bareburger, a kitchen and bar that offers big flavor in a big bun. With over 13 years experience with Bareburger as the CEO and Co-Founder, Euripides knows what it takes to learn from the past and apply hindsight to the future.  As someone who has grown his brand into an international business, you're going to want to tune in to his advice. 

On this episode, you'll learn from Euripides about:

• Value in tiny details
• Growing your brand to 10+ locations
• The hardest part of managing a franchise
• Applying hindsight
• More!

Thanks, Euripides!

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Jensen Cummings, a legacy figure within the restaurant industry, is uncovering and remedying fallacies within the industry. Having transitioned from a top chef to behind the scenes managerial operations, Jensen has an all encompassing understanding of restaurant industry operations. 

On this episode, you'll learn from Jensen about:

• Restructuring the P&L statement
• Saving hospitality for your brand
• Identifying top revenue drivers
• More!

Thanks, Jensen!

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Justin Egan is the VP of marketing, franchise development, and digital strategy at Craveworthy Brands. His expertise includes consumer-focused branding, building digital guest experiences, franchise development and restaurant/marketing tech.

On this episode you'll learn from Justin about:

• Delivering cravable foods and experiences
• End-to-end marketing strategy
• Growing your brand through innovation
• More!

Thanks, Justin!

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Bob Andersen has spent over 20 years in the restaurant industry, with experience as a Managing Director at Boston Pizza, the President of MOOYAH, the Executive Vice President of United Franchise Group, and much more. Bob is currently the President of The Great Greek Grill - a delicious, growing brand with over 40 locations.

What you'll learn on this episode: 

• Bob's 3 principles for restaurant success
• What to look for in a manager
• How to develop employees
• How to use feedback solutions to drive revenue
• More

Thanks, Bob!

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Matthew Marx is an expert in technology leadership and he uses this knowledge to build and operate high growth products and businesses. In the restaurant industry, Matthew applies his expertise on the benefits of tech to improve operations and elevate your brand.

On this episode, you'll learn from Matthew about:

• How to introduce omnichannel operations
• The benefit of digital marketing
• Common marketing mistakes restaurants make
• More!

Thanks, Matthew!

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Find out how the cooking and prep that goes on back-of-house impacts the guest. Gavin Kaysen, Founder and chef of Soigné Hospitality, knows how the unseen operations play a heavy role in developing creativity, community, and a positive guest experience. Tune in to this weeks episode to learn how the culinary touch can bring people together and strategically grown your business. 

You'll learn from Gavin about:

• Funneling creativity into creation
• Transferring the feeling of restoration
• Consistent curiosity
• More!

Thanks, Gavin!

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This weeks episode of Give An Ovation welcomes Fred LeFranc, the CEO of Results Thru Strategy, a consulting company that specializes in restaurant and hospitality brands. With his strategic eye and forward thinking tactics, Fred knows how to leverage your company's strengths and strengthen weaknesses. 

On this episode, you will learn from Fred about:

• Evaluating your business model
• Importance of company culture
• Uncovering the root of business issues
• True definition of guest experience
• More!

Thanks, Fred!