Aaron Curtis, CXO of Alta Pest Control, has helped propel the company to remarkable growth by centering on customer experience (CX) and fostering a strong, unified company culture.

Aaron discusses Alta’s mission to create a “better experience by becoming better people” and explains how customer retention is directly influenced by employee engagement. 

Whether you're looking to improve customer service or inspire company-wide accountability, Aaron shares actionable steps to make CX a driving force in your business.

Join us as we discuss:

• [8:00] Creating value by elevating the customer experience

• [15:08] Why customer satisfaction is everyone’s job

• [20:53] The symbiotic relationship between customer and employee retention

• [31:21] Relieving customer friction through notification updates

Check out these resources we mentioned during the podcast:

• Top 6 Automation Hacks to Get Your Time Back

Save $150 On Your “Early Bird” Ignite Admission

You can find this interview and many more by subscribing to Pest in Class on Apple Podcasts, on Spotify, or here. 

Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.