In this special holiday episode of Pest in Class, host Amanda Salvatore highlights extraordinary acts of compassion and community support within the pest management industry.

Discover how Suzy Rayner of Valkyrie Pest Solutions transforms customer experiences with her trauma-informed care approach, reshaping treatment processes with empathy. 

Hear about Eric and Kurt Scherzinger’s inspiring efforts at Scherzinger Pest Control to foster employee well-being and adapt company culture during the challenges of COVID-19. 

Finally, learn about the impactful work of Ryan and Noel Goins of Get Goins Pest Control in providing crucial aid to families facing severe infestations.

These powerful stories underline the profound role of empathy, community outreach, and creative solutions in elevating pest control beyond its traditional scope.

Join us as we discuss: 

• [00:52] A trauma-informed approach to customer service

• [8:32] Shouting your employee appreciation from the rooftops

• [16:34] Helping struggling families with their pest control needs

Check out these resources we mentioned during the podcast:

• The Keep It Goins Foundation

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