The Big Themes:

• Good, fast, or cheap – you can only pick two: Don’t shortchange your project results by not investing enough in user training and adoption activities.

• Garbage in – garbage out: There’s a reason you’re changing systems, and it’s easy to think that a new user interface will make it easy to clean up old information. Not so!

• Pick the best team: Make sure that the team you meet in the sales process is the same team that will stay with you during implementation.

• Big bang rarely works: The big-bang approach results in an implementation that has a positive and lasting impact. Most customers wish they’d been more patient and measured with the schedule.

The Big Quote:

“The partner is really the one that is going to help make or break the success of the software that you purchased.”

This episode is brought to you by BMC Software

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