Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.

In today’s Cloud Wars Minute, I discuss why culture, mindset, and leadership matter just as much as technology in driving AI transformation, based off my conversation with Will Grannis, CTO, Google Cloud.

Highlights

00:30 — Will has been the Chief Technology Officer at Google Cloud, one of the world’s most advanced technology companies, for almost a decade. So Will’s perspectives on things are pretty powerful, especially in this notion of how corporations unlock the power of AI to drive great outcomes for those companies and their customers or their patients or their stakeholders.

01:10 — One of the first things that Will talked about is the big AI unlock. He said you’ve got to start with thinking about putting the customer at the center of everything, and then build back, build out from there. So reverse-engineer what has to change inside the organization to ensure that the customer outcomes, the customer experience, the customer value, are at the center.

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02:27 — He talked a lot about the mindset. One customer example was recently BNY Mellon. BNY Mellon has added Gemini Enterprise for its Eliza AI platform, and that is being used now. The Chief Data and AI Officer at BNY Mellon said our AI strategy in the company is simple. He said it’s AI for everyone, AI everywhere, and AI for everything.

03:19 — He said this is something that’s enabled them now to do more things for their customers. It allows their internal people to be much more productive, be more expansive in their analysis, so that they can provide greater value to their customers. Will said it’s been a huge change at the company.

04:06 — So again, I hope you have a chance to check out the whole interview with Will Grannis, the Chief Technology Officer at Google Cloud. You can see it in the links here. Will’s a terrific guy. One of the things you’ll see here is he offers some pretty honest and candid assessments about challenges he himself has faced as the CTO at Google Cloud, and very candidly explains how he got around those.

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