In this episode, Bill Betts is joined by grooming legend Colin Taylor for an honest and insightful chat about the realities of working in the grooming industry, from customer service to burnout and everything in between.

Colin shares stories from his many years in the industry and talks about the biggest challenges groomers face today. While having great technical skills is important, he explains that how you treat your clients and communicate with them is just as vital. Grooming is about more than just a haircut. It’s about building trust, understanding people’s expectations, and creating a professional experience.

Bill and Colin also talk about the importance of setting boundaries, avoiding burnout, and taking care of yourself as a business owner. They explore how networking with other groomers, attending events, and staying active in the grooming community can help build your confidence and spark new ideas.

This episode is full of practical advice and encouragement, whether you’re just starting out or have been grooming for years.

🔗 Find out more about Colin and his products at:

https://www.colintaylorproducts.com

💬 Key Takeaways

• Customer service is key. A great experience keeps clients coming back – not just the groom.
• Talk to your clients. Clear communication helps you meet expectations and avoid problems.
• Set boundaries. You can’t look after others if you don’t take care of yourself first.
• Community matters. Talking to other groomers can boost your confidence and help you grow.
• The industry is changing. We need to adapt – especially when it comes to shows, training, and client expectations.
• It’s more than grooming. Understanding the full pet care journey, including vets and behaviour, helps you stand out.

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!

You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!

And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/