Niilo Fredrikson has an impressive career and is the CEO of the public company Efecte. Efecte is the perfect choice for companies between 500-10 000 employees in the need for a ITSM system and prefer a European supplier. Together with his team Niilo has managed to grow the ARR in 21 quarters in a row. One part of their success is their OPEX framework with 4 important cornerstones:

1. Build a team
2. Clarity
3. Energy
4. Make it happen

Working as a leader and looking for ways to increase employe engagement and efficiency, this is the episode for you! 

00:00-08:08 Intro
08:12-30:40 Today's topic: Framework for successfully implementing OPEX 
30:43-31:11 Who do you get most inspired by regarding OPEX?
31:14-33-30 Winging an answer to a random business related question from SaaS investor Hannah Meiton 
33:31 What are your main challenges in business?
35:01 Outro 

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EPISODE CREDITS: 

Produced, edited and mixed by Zveki 

Segment jingles composed and produced by Niclas Gozzi and Story of You

Additional music licensed through Stim