Growth Think Tank

The big debate in business is customer first or employee first. For many, it is a hard decision. I asked seventeen Inc, 5000 leaders of the fastest growing companies, the same question. The only one said customer first. The other sixteen were firm in their stance that the best leadership strategy is to put employees first. When you put customers first, your employees can feel it to their core. When you create a culture of employee first, you have a chance to connect and support your people. When you take care of your people, they will take care of your customers. Customer first is an outdated concept in leadership, but it is smart in corporate strategy. Find out why I say this.

Get the show notes for 364 | Customer First or Employee First? Which is best for you?

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@GeneHammett #CustomerFirst #Leadership #GHepisode364 #Podcasts

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The big debate in business is customer first or employee first. For many, it is a hard decision. I asked seventeen Inc, 5000 leaders of the fastest growing companies, the same question. The only one said customer first. The other sixteen were firm in their stance that the best leadership strategy is to put employees first. When you put customers first, your employees can feel it to their core. When you create a culture of employee first, you have a chance to connect and support your people. When you take care of your people, they will take care of your customers. Customer first is an outdated concept in leadership, but it is smart in corporate strategy. Find out why I say this.

Get the show notes for 364 | Customer First or Employee First? Which is best for you?

Click to Tweet: Listening to an amazing episode on Leaders in the Trenches with your host

@GeneHammett #CustomerFirst #Leadership #GHepisode364 #Podcasts

Give Leaders in the Trenches a review on iTunes!

Operations Management is the process of streamlining the systems of the business. When you grow fast, you often have to change some of the outdated operations management procedures to ensure that you can keep improving. In other words, you have to let go of the old and embrace the new. Today's guest Michael Redbord with Hubspot. Michael shares some of the changes they made at Hubspot in operations management. Discover how you can look at your operations to manage for growth.

Operations Management is the process of streamlining the systems of the business. When you grow fast, you often have to change some of the outdated operations management procedures to ensure that you can keep improving. In other words, you have to let go of the old and embrace the new. Today's guest Michael Redbord with Hubspot. Michael shares some of the changes they made at Hubspot in operations management. Discover how you can look at your operations to manage for growth.

Overcoming self-doubt is part of the journey to growth. Embracing it and learning to grow through it is the key. I was at an event where Sara Blakely, founder of Spanx, was talking about her journey to success. She was asked, "what is something you still struggle with today?" She answered it, and it blew me away. The self-made billionaire still has self-doubt. We talked about it, and I share with you how she overcomes the negative self-talk. In this episode, we talk about overcoming self-doubt.

Get the show notes for 362 | Overcoming Self-doubt With Help from Sara Blakely

Click to Tweet: Listening to an amazing episode on Leaders in the Trenches with your host @GeneHammett #OvercomingSelfDoubt #Leadership #GHepisode362 #Podcasts

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Overcoming self-doubt is part of the journey to growth. Embracing it and learning to grow through it is the key. I was at an event where Sara Blakely, founder of Spanx, was talking about her journey to success. She was asked, "what is something you still struggle with today?" She answered it, and it blew me away. The self-made billionaire still has self-doubt. We talked about it, and I share with you how she overcomes the negative self-talk. In this episode, we talk about overcoming self-doubt.

Get the show notes for 362 | Overcoming Self-doubt With Help from Sara Blakely

Click to Tweet: Listening to an amazing episode on Leaders in the Trenches with your host @GeneHammett #OvercomingSelfDoubt #Leadership #GHepisode362 #Podcasts

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Now there are some fundamental reasons why you must learn how to increase trust online. It is not just because it is great for your brand and catering to the needs of your customers. It is also because Google has changed the way it looks at trusted websites. They have real humans looking at a website to see if they are trustworthy. My guest today is Phil Singleton who shares how to increase trust online and what it means with Google.

Get the show notes for 361 | How to Increase Trust Online with Phil Singleton

Click to Tweet: Listening to an amazing episode on Leaders in the Trenches featuring Philip Singleton with your host @GeneHammett #TrustOnline #Leadership #GHepisode361 #Podcasts

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Now there are some fundamental reasons why you must learn how to increase trust online. It is not just because it is great for your brand and catering to the needs of your customers. It is also because Google has changed the way it looks at trusted websites. They have real humans looking at a website to see if they are trustworthy. My guest today is Phil Singleton who shares how to increase trust online and what it means with Google.

Get the show notes for 361 | How to Increase Trust Online with Phil Singleton

Click to Tweet: Listening to an amazing episode on Leaders in the Trenches featuring Philip Singleton with your host @GeneHammett #TrustOnline #Leadership #GHepisode361 #Podcasts

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Every CEO or leader has spent some time in what I call firefighter mode. It is that type of leadership where you are the one that has to make decisions and put out fires. You want to be a servant to your people and remove challenges. You think it is the best use of your time. Well, that is until you stop and think about it. For me, it took hiring a leadership coach as I was running a $1m company and all I had before the coach was fires to put out. Becoming a leader that is effective and respected means you have to stop being a firefighter. Becoming a leader is intentional. In this short video, I share my story of being a firefighter and how I broke the pattern to become a leader.

Get the show notes for 360 | Getting Out of Firefigher Mode and Becoming A Leader

Click to Tweet: Listening to an amazing episode on Leaders in the Trenches with your host @GeneHammett #BecomeALeader #Leadership #GHepisode360 #Podcasts

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Every CEO or leader has spent some time in what I call firefighter mode. It is that type of leadership where you are the one that has to make decisions and put out fires. You want to be a servant to your people and remove challenges. You think it is the best use of your time. Well, that is until you stop and think about it. For me, it took hiring a leadership coach as I was running a $1m company and all I had before the coach was fires to put out. Becoming a leader that is effective and respected means you have to stop being a firefighter. Becoming a leader is intentional. In this short video, I share my story of being a firefighter and how I broke the pattern to become a leader.

Get the show notes for 360 | Getting Out of Firefigher Mode and Becoming A Leader

Click to Tweet: Listening to an amazing episode on Leaders in the Trenches with your host @GeneHammett #BecomeALeader #Leadership #GHepisode360 #Podcasts

Give Leaders in the Trenches a review on iTunes!