GuestX Podcast

Josh Liebman, the new Guest Experience Evangelist for ROLLER Software, shares his passion and keen insight for all things guest experience on this week’s podcast. Josh has extensive experience in the tours and attraction industry, and he shares some great information about where things are headed and specific ways that you can improve your guest experience.

In this week’s episode, Matt and Brian chat with VTrips Founder and CEO Steve Milo about the hospitality industry, business development, and his advocacy efforts for fair regulation locally and through VRMA. Steve is an entrepreneur, veteran and thought leader who has scaled VTrips from a small firm to a company managing thousands of rental properties.

Graham Donoghue, CEO of Sykes Holiday Cottages, joins Matt and Brian this week on GuestX. Graham’s impressive resume includes product innovation, technology, and digital transformation across a wide range of industries. Graham talks about how the team at Sykes uses data and their Net Promoter Score (NPS) to make informed decisions around the guest experience.

This week we welcomed Sarah Taveprungsenukul, the co-founder of youtip, back to the podcast. We spoke with Sarah during the 2021 Phocuswright Conference, where youtip was awarded Most Innovative Startup of the Year. Sarah’s passion for the hospitality industry is evident as she explains how youtip is changing how people tip with their cashless, contactless digital tipping platform.

Co-owner of Casal dei Fichi, Bob Garner, joins us this week to discuss his sustainable and personal approach to hospitality. He shares the origin and restoration story of Casal dei Fichi, located in beautiful Le Marche, Italy, and how they embrace sustainability and inspire guests to do the same after their trip. Bob and his team are also creating a more personal guest experience, which includes a weekly pizza party for their guests.

Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here!

Andrew Schulz, the co-founder of NoiseAware, a company that provides noise monitoring technology, sits down with Matt and Brian this week to explain the idea behind the company. Andrew shares how NoiseAware works and touches on how they are educating local legislators to help them understand the technology, encouraging regulations based on behavior instead of a complaint process.

Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here!

Matt and Brian sat down with Steve Cody, the CEO and co-founder of Bunking. Steve has created several rental businesses and marketplaces throughout his career. Bunking, his most recent company, came to be when his kids wanted to live in Tofino, Canada but needed to find an affordable option. Bunking allows people to connect and rent accommodations with a curated group of like-minded individuals.

Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here!

This week on GuestX, we sat down with Madison Rifkin, the CEO, and Founder of Mount. Mount improves the guest experience by enabling property managers to rent amenities already present in the home, such as bikes, scooters, and golf carts, to guests via an app. Madison shares how they have expanded the business by adding amenity co-hosts to their program so that larger property managers don’t have to worry about the upkeep of the rentals.

Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here!

It’s all about guest experience at Villas of Distinction. Matt and Brian caught up with Steve Lassman, the vice president of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve explains their guest-first approach and how the team at Villas is creating immersive domestic and international experiences for their guests with the help of activity buyers, travel advisors, and their partners. He also stresses the importance of choosing property partners that align with your companies’ values and processes.

Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here!

Chip Conley, the founder of Joie de Vivre, and NYT best-selling author has one of the most fascinating entrepreneurial journeys we’ve heard on GuestX. From founding his own boutique hotel empire to working with Airbnb from the very beginning, Chip is at the forefront of the hospitality business. In this week’s podcast, he shares his knowledge of business psychology and emphasizes creating differentiated brands that retain their soul as they scale.

Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here!