GuestX Podcast

GuestX caught up with Daniel Cruz, CEO and co-founder of Washbnb, a laundry solution built exclusively for hosts. Daniel talks about how Washbnb came to fruition while he was a property manager trying to get his linens clean for many units. Washbnb uses a different approach to laundry services which offers hospitality companies the highest quality linens, delivered weekly clean and ready for use.

Matt and Brian sat down with industry veteran and CEO of Journera, Jeff Katz. Jeff goes in-depth on Journera’s mission and how they are helping travel-related companies access a holistic view of their customer data to improve the guest experience further and drive business.

Matt and Brian sat down with Philip Ballard, the CCO of HotelPlanner.com, during the 2021 Phocuswright Conference. Philip takes us through the history of HotelPlanner.com and its plans to go public in the coming months. He also talks to us extensively about their call center system and how they combine the human element with AI, creating a more efficient experience for the customer.

BeMyGuest CEO and Co-Founder Blanca Menchaca joined GuestX to discuss the history and mission of BeMyGuest, a B2B travel technology company servicing the tours and activities industry in the Asian Market. Blanca tells us about the hurdles that BeMyGuest has overcome regarding the redistribution and resale of tours, activities, and attractions.

Matt and Brian had the pleasure of speaking with the CEO and Co-Founder of LocalAdventures, Daniel Peña, who also happens to be a Phocuswright 2021 Young Leader. Daniel talks about the tours and attractions industry in Latin America and how LocalAdventures targets consumers directly and through travel agencies in those markets.

GuestX sat down with the President & COO of Guesty, Vered Raviv Schwarz, at the 2021 Phocuswright Conference. Vered talks about Guesty’s vision and the benefits of integrating one platform with other services so property managers can streamline their operations. Vered also shares her positive outlook on the state of the vacation rental industry, which has reached mainstream status and is no longer considered ‘alternative’ accommodations.

Matt and Brian speak with the VP of Sojern, Cady Wolf, at the 2021 Phocuswright Conference. Cady reveals how Sojern is driving direct bookings with their unique multi-channel marketing approach for small property management companies to the big players and everyone in between. Sojern's goal is to help property management companies drive their customer acquisition so that they don't have to rely heavily on the OTAs.

GuestX sat down with Alex Mirza and Yvonne Choi from MogulRecruiter during the 2021 Phocuswright Conference. Alex and Yvonne talk about how important it is to open up the talent pool to promote diversity and welcome people from other service industries. They also share how MogulRecruiter addresses the hospitality industry's talent, booking, and management challenges.

Matt and Brian caught up with Nelson Boyce, the managing director of travel at Google, during the 2021 Phocuswright Conference. In this episode, Nelson talks to us about digital transformation in the travel industry and explains how it helps hospitality companies prepare for the future.

Matt and Brian talk with the co-founders of youtip, Sarah Taveprungsenukul and Doug Miles. Youtip was born out of the COVID-19 pandemic and was the winner of the summit competition at the Phocuswright Conference. Sarah and Doug talk to us about how youtip is easily deployable across different brands, properties, and hotels. Youtip is making it easier for tippers and overall service workers are receiving more tips digitally.