GuestX Podcast

Join us at the 2021 Vitur Summit with Johan Van Staalduinen, director at Kave Home. Johan talks about the great things that Kave Home is doing for the vacation rental industry, such as providing furniture solutions for property managers, home stagings, and inventory management.

In this week’s episode, GuestX Podcast co-hosts Matthew Loney and Brian Hamaoui sit down with Jonathan Lancaster, Senior VP of Natural Retreats. From your website to building the right team, Jonathan covers multiple ways hospitality companies can create positive guest experiences that lead to brand loyalty.

Matt and Brian sit down at the 2021 Vitur Summit with industry expert Elise Renaud from Belvilla. Elise talks about the ups and downs of the COVID-19 pandemic, European travel trends, and how Belvilla's technology platform helps vacation rental companies streamline their data and ultimately improve their guest experience.

Join Matthew Loney and Brian Hamaoui as they catch up with Iñigo Unanue of SALTO Systems at the 2021 Vitur Summit. Tune in to learn how smart locks and keyless entry systems can enhance the guest experience and are an incredibly important touchpoint during the guest journey.

This week GuestX talks with Tyler Sindel, strategic partnership manager at FareHarbor, about the importance of the booking flow of tours, activities, and attractions as part of the total guest experience. From the instant, the guest has the idea of what to do to the completed booking, hosts Matthew Loney and Brian Hamaoui get pointers from Tyler on creating a simple process that converts

Join Matthew and Brian from the 2021 Vitur Summit with Antonio Bortolotti, host of the Vacation Rental World Summit. Antonio emphasizes the importance of virtual concierge and home automation solutions and talks about how they impact the guest experience. He also shares the new format of the Vacation Rental World Summit and how it brings property managers and owners together from all over the world.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Walter Buschta, VP of Marketing at Phocuswright. Walter talks extensively about collecting guest data and how property managers can use it to make informed marketing decisions and further enhance the guest experience.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Wes Melton, Founder of Nokori. Wes shares insights on brand equity and differentiation, and marketing. Wes highlights the importance of committing to a marketable position in today's hospitality industry. Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Wes Melton, Founder of Nokori. Wes shares insights on brand equity and differentiation, and marketing. Wes highlights the importance of committing to a marketable position in today's hospitality industry.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Cavins, Founder and CEO of Outdoorsy, the largest community driven RV rental marketplace. Jeff takes us through the early days and evolution of Outdoorsy, and like traditional hospitality companies, RV hosts are now striving to offer their guests hotel quality amenities and extras.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Durk Johnson, VP of Hospitality at Seabrook Land Company and founder of Housekeeping Solutions Team. Learn about the importance of property presentation and standards and how crucial it is for property managers to be consistent in implementing the same level of standards across an entire operation.