GuestX Podcast

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jessica Gillingham, founder and managing director of Abode PR. Jessica talks us through the importance of brand perception and alignment, and how creating a unique and friendly experience from the beginning stages of the guest journey will distinguish your brand from other hospitality companies.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Jeff Hamaoui, founding partner and Director of Education at the Modern Elder Academy. Jeff talks extensively about creating a transformative experience through culture, content, and community. By applying this to the hospitality industry, you can create the ultimate guest experience.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Universal Orlando Resort. In this episode, learn all about the importance of team leadership and support, and how staff interactions with guests can further enhance the guest experience and story.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Alex Husner, Chief Marketing Officer of Condo-World Resort Properties. Alex emphasizes the foundations of branding and the importance of strong messaging and guest communication which fosters loyalty and trust in the first stages of booking a property.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Arthur Colker, CEO & Founder of StayFi. Arthur illustrates the ins and outs of acquiring guest data and how property managers can implement it into their marketing strategy.

Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Michael Friedman, Director of Franchise Growth and Expansion at SkyRun Vacation Rentals and Co-Founder of Vacation Rental University. Michael talks about the importance of vacation rental education and how property managers and owners can fill in the gaps where guest experience may be lacking.

Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special Guest Steve Caron, GM/CEO of iTrip, to learn about how property managers must open the lines of communication with guests so that they can provide an excellent guest experience and customer service.

Join Hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Thibault Masson, founder of Rental Scale-Up. Thibault emphasizes the importance of utilizing data to craft guest expectations in order to improve guest experience.

Join   hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with   special guest Wil Slickers, co-founder and Destination Director of Recreation   Vacation Rentals and host of Slick Talk, to learn how property managers can   cultivate an authentic guest experience through local experiences, guest   reviews, and property listings.

Join hosts Matthew Loney and Brian Hamaoui this week on GuestX Podcast with special guest Bruce Rosard, co-founder and COO of Arival, as they discuss the gap between the activity and lodging sectors and how the two can come together for better guest experience.