Habitual Excellence, Presented by Value Capture

Habitual Excellence, Presented by Value Capture

By Value CaptureBusinessManagement
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Habitual Excellence, Presented by Value Capture episodes

  • Equity and Engagement: An Approach to Improving Staff Vaccination Rates [Webinar Recording]

    Slides, video, and more: https://www.valuecapturellc.com/equity-engagement-legacy-health-improved-staff-vaccination-webinar

    Contest -- enter to win through Dec 10: https://www.valuecapturellc.com/paul-birthday-2021

    Live Session: December 7 at 1 pm ET  

    Presented by a team from Legacy Health:

    • Dominic (Dom) Chan; director of pharmacy
    • Lisa Goren; vice president, Organizational Effectiveness & Talent
    • Dr. Nick Kashey; vice president, Population Health 
    • Dr. Jennifer LeTourneau; clinical vice president, medical education  
    • After this session, you will be able to:  

      • Describe the need for justice and equity in COVID-19 vaccination campaigns within healthcare  
      • Review tactics for educating and engaging racially diverse healthcare employees about vaccination  
      • Identify key characteristics of stakeholders and content experts that help build vaccine confidence  
      • ---------------  

        Learn a powerful approach to increasing hospital workforce COVID vaccinations rates, ahead of the CMS January 4 deadline.  

        Join Legacy Health System leaders and physicians to learn how they designed, iterated, and employed a multi-pronged approach, through a health equity lens, to achieve a double-digit increase in COVID vaccination rates. 

        1 hr 2 min
      • BONUS: Ron Suskind on Paul O'Neill & "The Price of Loyalty"

        In this bonus episode, you'll hear journalist Ron Suskind (our guest in Episode #57) talk about how he met Paul O'Neill and how the book "The Price of Loyalty: George W. Bush, the White House, and the Education of Paul O'Neill" came to be. This episode focuses more on O'Neill's time as Treasury Secretary in the Bush administration.

        24 min
      • Ron Suskind on the Timeless Principles of Paul O'Neill

        Show notes: https://www.valuecapturellc.com/he57

        Welcome to Episode #57 of Habitual Excellence, presented by Value Capture.

        Our guest today is Ron Suskind, a Pulitzer Prize-winning Journalist and investigative reporter.

        Ron has been a contributor for The New York Times Magazine and Esquire. Ron was the Wall Street Journal’s senior national affairs reporter from 1993 until his departure in 2000…

        Ron is the best-selling author of six books on topics ranging from terrorism to autism — his 2004 book The Price of Loyalty: George W. Bush, the White House, and the Education of Paul O’Neill is why we’re talking today. We're also commemorating what would have been Paul's 86th birthday this past Saturday.

        In the episode, Ron discusses his decades-long relationship with the late Paul H. O'Neill, Sr., what he learned about his leadership and principles, and how that can (and does) apply to healthcare  — with our host, Mark Graban.

        Also check out the bonus episode, where Ron shares more of the story about meeting O'Neill and writing the book.

        Topics and questions include:

        • In a Fresh Air interview with Terry Gross, you said Paul was “the king of facts” - tell us what you meant by that and how you learned that.
        • Was it difficult for O'Neill to shift from being a CEO to being part of President Bush's cabinet?
        • How much did you talk about healthcare with him? "Endlessly."
        • Why was O'Neill a "skunk at a garden party"?
        • O'Neill influenced many healthcare CEOs (as we've interviewed in this series) -- why aren't more leaders on board with his approach?
        • During the virtual memorial service, you stated that Paul’s mark would endure… why is that and what qualities?
        • 45 min
        • Preview: Equity and Engagement: An Approach to Improving Staff Vaccination Rates

          Register for the webinar: https://www.valuecapturellc.com/equity-engagement-legacy-health-improved-staff-vaccination-webinar

          This will be held live on Tuesday, December 7 at 1 pm ET. It will be recorded for on-demand viewing as well. 

          We are joined here by two of the four presenters / panelists from Legacy Health:

          • Dominic (Dom) Chan; director of pharmacy
          • Lisa Goren; vice president, Organizational Effectiveness & Talent
          • The other two panelists will be:

            • Dr. Nick Kashey; vice president, Population Health
            • Dr. Jennifer LeTourneau; clinical vice president, medical education

            • 9 min
            • Donna Prosser and the Patient Safety Movement Foundation: Working Toward Zero Harm

              Show notes and links: https://www.valuecapturellc.com/he56

              In today's episode, our guest is Dr. Donna Prosser, the Chief Clinical Officer for the Patient Safety Movement Foundation, an organization that Value Capture is proud to partner with, given our shared interests in improving healthcare.

              Donna has been in the healthcare industry for more than 30 years and is currently the Chief Clinical Officer at the Patient Safety Movement Foundation. She spent the first fifteen years of her career at the bedside and transitioned into administration after a personal experience helped her to understand just how fragmented and unsafe patient care can be. This experience ignited a passion to improve healthcare quality and safety in her that continues to burn to this day.

              She previously worked as a healthcare consultant, helping organizations across the United States and previously had leadership roles and/or clinical roles at Martin Health System, Carteret Health Care, and the Washington Hospital Center.

              Dr. Prosser received a Doctorate in Nursing Practice at the University of Central Florida, a Master of Science in Nursing at Duke University, and a Bachelor of Science in Nursing at George Mason University.

              In the episode, Donna discusses efforts to improve patient safety and healthcare quality — and her personal motivations for doing so — with our host, Mark Graban. topics and questions include:

              • What inspired you to get so involved in patient safety? A personal experience...
              • How can we help advocates and patients be partners and not adversarial?
              • Two stories — helped STOP the errors
              • Fixing errors vs. focusing on culture, systems, etc.
              • Fragmented care, system issues -- or systemless?
              • Covid era - lack of visitation, impact on errors??
              • What’s the scale of the problem? It’s been 20+ years since To Err is Human… is it getting better?? Are we seeing results?
              • Goal of Zero Harm by 2030? How do we get there?
              • Making a commitment to zero harm
              • PATIENT AIDER app
              • PSMF resources that can help?
              • Coaching support for organizations that commit to zero harm
              • Creating a foundation for safe and reliable care
              • Previous episode with Dr. David Mayer, former CEO of the Foundation
              • 38 min
              • Lisa Beckwith on the Relationship Between the Shingo Principles "Respect Every Individual" and "Focus on Process"

                Show notes: https://www.valuecapturellc.com/he55

                Welcome to Episode #55 of Habitual Excellence, presented by Value Capture.

                In today's episode, our guest is Lisa Beckwith, a Senior Advisor with Value Capture. In this episode, Lisa explains the two Shingo Guiding Principles, "Respect Every Individual" and "Focus on Process," and the relationship between them.

                You can watch a video or listen to the podcast. A full transcript also follows.

                • The Power of Principles
                • Respect Every Individual - Why is it Important for Excellence?
                • An Example of a Leader Modeling Respectful Behaviors
                • Ignoring the Principles
                • What Can Leaders Do?
                • How “Focus on Process” Drives Respect into the Organization
                • Focus on Process Brings Clearer Vision and Understanding
                • Grasp the Current Condition
                • Engaging and Improving Via the Management System
                • 23 min
                • Applying Lessons from Autoliv (Manufacturing) to Intermountain Healthcare: Scott Saxton

                  Welcome to Episode #54 of Habitual Excellence, presented by Value Capture.

                  Show notes, video, and more: : https://www.valuecapturellc.com/he54

                  In today's episode, our guest is Scott Saxton, Assistant Vce President of Continuous Improvement at Intermountain Healthcare. Scott started his career in manufacturing, at an outstanding company and Lean exemplar, Autoliv — an airbag supplier to many companies.

                  Previous guests who talked about Intermountain Healthcare were Dr. Matt Pollard and Timothy Pehrson, if you want to listen to those episodes.

                  In the episode, Scott discusses the lessons, mindsets, and practices that are transferrable from manufacturing into healthcare with our host, Mark Graban. Other topics and questions include:

                  • How would you summarize what you learned working at Autoliv for 20 years — things you learned that ended up being relevant in healthcare?
                  • “Totally changed the way I manage”
                  • “Never told us what to do” — taught principles, trust, culture
                  • “Allowed me to experiment”
                  • Autoliv CEO wanted him to help Intermountain reduce costs, as a key supplier to them
                  • “If you don’t have support at the top… this is hard to do
                  • Small continuous improvement ideas from every person -- Idea Systems
                  • What was it like for you, transitioning to healthcare?
                  • Performance Boards - what are those and how are they used?
                  • "Are we winning today?" How do we know?
                  • Tell me about Daily Tiered Escalation Huddles…
                  • What is the Intermountain Operating Model?
                  • 7 key systems: strategy (what does winning look like?), make it visual, engage the team, following up as leaders…
                  • When people ask you, “how do we get the senior leaders on board?” - your reply is what?
                  • 42 min
                  • Bill Boyd on His New Role as Director of Innovation, Learning and Networks

                    Show notes: https://valuecapturellc.com/he53

                    Welcome to Episode #53 of Habitual Excellence, presented by Value Capture.

                    In today's episode, our guest is Bill Boyd, a Senior Advisor with Value Capture. He was previously our guest in Episode 32 of the podcast, talking about “Improving in an Experimental Way; A3, PDSA, Kata, and More."

                    Bill also has a new role at Value Capture as the Director of Innovation, Learning and Networks.

                    In the episode, Bill discusses that role and the following with our host, Mark Graban:

                    • Tell us about that role — your duties and how it came to be?
                    • A free 15-minute virtual learning course, “3 systems: A key to transformation”
                    • Episode 18 with Didier Rabino on the three systems
                    • Your initial hypothesis for the role and what are you learning so far?
                    • What is "world class" and how do we find data on who the world class organizations are, related to safety?
                    • How will this work and your focus benefit our clients?
                    • 19 min
                    • Applications of Lean Leadership Methods in Home-Based Care [Webinar]

                      Audio from a webinar that was presented on October 12, 2021

                      Presented by Cooper Linton

                      Associate Vice President, Duke HomeCare & Hospice

                      Learning Objectives

                      In this webinar, you will learn practical lessons that can be applied to any setting, not just home care:

                      • The fundamentals that guided the Lean journey at Duke HomeCare & Hospice
                      • Why committing to zero harm is such an important fundamental belief
                      • Why it's crucial for the organization to capture good catches, close calls, and near misses
                      • How safety huddles and tiered huddles provide a structured format
                      • Why "A3 thinking" must become the organizational culture
                      • Challenges to implementing Lean in home-based care
                      • Cooper Linton

                        Associate Vice President, Duke HomeCare & Hospice

                        Cooper Linton has worked in the healthcare industry for over 20 years with a passionate focus on home and community-based care. His professional background includes strategic planning, healthcare operations, certificate of need, marketing, business development, and healthcare construction. He currently serves as the associate vice president for Duke HomeCare, Duke Hospice, and Duke Home Infusion. Cooper also co-hosts a podcast, Edge of Aging, around healthcare and aging issues. He has a passion around healthcare access for the medically underserved as well as a desire to enhance access to services for caregivers.

                        Mr. Linton holds a Masters in Healthcare Administration and a Masters in Business Administration from the University of Alabama at Birmingham where he also completed his Graduate Certificate in Gerontology. Cooper believes that his greatest “real world” education came through his role as a caregiver while he shared the care-journey of his parents.  When not working, Cooper is happily busy as a husband, father, and an avid outdoorsman.

                        1 hr 2 min
                      • Dr. Patrick Conway, CEO of Care Solutions at Optum

                        Show notes: https://www.valuecapturellc.com/he52

                        Welcome to Episode #52 of Habitual Excellence, presented by Value Capture.

                        In today's episode, our guest is Patrick Conway, M.D. who became CEO of Care Solutions at Optum in June 2020. Prior to that, Patrick served as a senior executive in residence at United Health Group and Optum. From 2017-2019, he was President and CEO of Blue Cross and Blue Shield of North Carolina.

                        Previously, Conway served as Deputy Administrator for Innovation and Quality at the federal Centers for Medicare and Medicaid Services (CMS). In this role he also held the position of Director of the Center for Medicare and Medicaid Innovation (CMMI).

                        Conway joined CMS in 2011 as the agency’s Chief Medical Officer and served as Principal Deputy Administrator and Acting Administrator, the most senior non-political leader at CMS.

                        In the episode, Patrick discusses the following with host Mark Graban:

                        • How and where did you first get introduced to Lean concepts and Lean management?
                        • What did Lean mean to you, specifically, as a pediatric physician?
                        • When you were Chief Medical Officer for the Center for Medicare and Medicaid Services, you were a speaker at the Catalysis Lean Healthcare Transformation Summit, what messages were you sharing?
                        • What was the application of Lean within CMS?
                        • What's the role of role of payment systems and incentives as a driver of improvement in safety, quality, and cost?
                        • What was the role of CMS, HHS, and the federal government in encouraging improvements to patient safety & quality? In encouraging Lean or related methods?
                        • After CMS you went to BCBS of NC, tell me more about the work there.
                        • In your role as CEO of Care Solutions at Optum at UnitedHealth Group, what does Lean mean to you? What is your role in this?
                        • Tell us about going to the front line with home health care…
                        • Bringing Covid vaccination and testing to patients?
                        • Final reflection question - what do you wish others would learn sooner than later about leadership / improvement?

                        • 34 min

                        About Habitual Excellence, Presented by Value Capture

                        From the publisher's feed

                        Do you want to create a healthcare organization that strives for zero harm through principles-based leadership, Lean practices, and real-time, root-cause problem solving? We share conversations with…

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