https://www.valuecapturellc.com/he29

Our guest is Rachna Shah, Professor of Supply Chain and Operations — Carlson School of Management, University of Minnesota. She has a PhD in Management Science from the Fisher College of Business, The Ohio State University, an MBA/MHA Business Administration (Finance) from the same, and a BA in Economics from Delhi University, India. Shah was on the PhD committee of Aravind Chandrasekaran, who was our guest in Episode #25.

Today, host Mark Graban asks Prof. Shah about the following topics and more:

The seminal work on how to measure what Lean is

The state of Lean instruction in academia and research

What are some of the missing pieces, including the role of top management?

Why is it important to teach the more cultural elements of Lean? What are those?

Why did Paul O'Neill make a strong impression on her?

https://www.valuecapturellc.com/he28

Welcome to Episode #28 of Habitual Excellence, presented by Value Capture.

Our guest is Rob MacIsaac, the president of Hamilton Health Sciences, from Hamilton, Ontario, Canada.

Today, we talk about how he got involved in healthcare leadership (after previously being the mayor of Burlington, Ontario, among other leadership roles. Rob shares reflections on meeting the late Paul O'Neill and what he learned from those interactions. Rob also shares three key takeaways about leadership:

We also discuss what it means to be respected in the workplace, what it means to be recognized, and why leaders need to push toward "theoretical limits."

We hope you enjoy the episode. We'll be back in two weeks after taking the Thanksgiving week off...

http://www.valuecapturellc.com/he27

Welcome to Episode #27 of Habitual Excellence, presented by Value Capture.

We are joined today by Theresa Frei, R.N., M.B.A., the Chief Executive Officer of the Sutter Medical Foundation in California.

In this episode, our host Mark Graban asks Theresa about how previous Lean work prepared Sutter for Covid-19 and what they had to figure out as this happened. How did the organization address fear amongst patients and staff? How can leaders demonstrate humility? And, we discuss why leading with safety is so important. Theresa also shares how they accelerated a three-year telemedicine plan into just three weeks. She also shares about using Lean and continuous improvement principles to survive, rapidly adapt, and thrive during the challenges of the COVID pandemic, social unrest, and wildfires.

Show notes and links: http://www.valuecapturellc.com/he26

Welcome to Episode #26 of Habitual Excellence, presented by Value Capture.

We are joined by Kedar Mate, MD, President and Chief Executive Officer at the Institute for Healthcare Improvement (IHI), President of the IHI Lucian Leape Institute, and a member of the faculty at Weill Cornell Medical College. We are also joined by Patricia A. McGaffigan, RN, MS, CPPS, Vice President, Safety Programs, Institute for Healthcare Improvement (IHI), previously served as COO and Senior VP of Programs at the National Patient Safety Foundation until 2017, when the Foundation merged with IHI.

In this episode, our host Mark Graban asks Kedar and Patricia about the IHI National Action Plan to Advance Patient Safety, how this is connected to the late Paul O'Neill, and the connections between workforce safety and patient safety. We also chat about the IHI National Forum and how that is a virtual event this year.

Other links:

http://www.valuecapturellc.com/HE25

Welcome to Episode #25 of Habitual Excellence, presented by Value Capture.

Our guest is Aravind Chandrasekaran, Ph.D. He is a Professor of Operations, Associate Dean for Executive Education, and Academic Director of the MBOE (Masters of Business in Operational Excellence) Program at the Fisher College of Business at The Ohio State University.

In this episode, Mark Graban asks "A.C" about his research, which includes looking at the connections between continuous improvement and psychological safety. How do you develop a psychologically safe environment?  What did he learn from the late Paul O'Neill on these subjects? We talk about this, the MBOE program, and more.

https://www.valuecapturellc.com/he24

Welcome to Episode #24 of Habitual Excellence, presented by Value Capture.

Our guest is Dr. Daniel Carey, the Secretary of Health and Human Resources for the Commonwealth of Virginia, a former healthcare senior leader.

In this episode, Mark Graban asks Dr. Carey what he learned about Lean leadership and High-Reliability Organizations (HROs) as a hospital executive (chief medical officer). They talk about how he brought multiple agencies across multiple Secretaries together to implement Medicaid expansion -- what were the operational and systems challenges to overcome to bring 460,000 new enrollees on board? What was the change of mindset that Secretary Carey has had regarding problems? They also discuss thoughts about Covid-19 and managing during times of uncertainty.

https://www.valuecapturellc.com/he23

Welcome to Episode #23 of Habitual Excellence, presented by Value Capture.

Our guest is Dr. Tom Peterson, a vice president and the chief safety officer for Trinity Health, based in Michigan. He is a pediatrician and he's been focuses on safety roles for the past 15 years or so.

In this episode, Mark Graban asks Dr. Peterson about the connections between employee safety and patient safety, as well as the principles of High Reliability Organizations (HROs). What are the leadership dimensions that drive culture and what is a "fully committed" top leader? How do they demonstrate their commitment and how do they engage every employee?  They also explore lessons from Alcoa and other organizations outside of healthcare and why "zero" is a meaningful "aspirational goal."

http://www.valuecapturellc.com/HE22 for links and show notes...

Welcome to Episode #22 of Habitual Excellence, presented by Value Capture.

Our guest is Stephen E. Muething, MD, a pediatrician and Chief Quality Officer and the Co-Director of the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital Medical Center and Professor of Pediatrics at The University of Cincinnati College of Medicine. He is one the founders of the Children’s Hospital Solution for Patient Safety (SPS) and now serves as the Strategic Advisor.

"My research and national impact focus on high reliability, large scale healthcare safety and lean culture transformation."

In this episode, Mark Graban asks Dr. Meuthing about the influence that the late Paul O'Neill had on his approach to improving safety and quality in healthcare. Dr. Meuthing shares many lessons and examples about leading and inspiring others in this important work.

http://www.valuecapturellc.com/he21

Welcome to Episode #21 of Habitual Excellence, presented by Value Capture.

Joining us today is Cliff Orme, FACHE, he is president of International Hospital Group, headquartered in Dallas. With nearly 30 years of international hospital leadership experience, Cliff has a track record for developing high-performing management teams and achieving world-class financial, clinical and operational results. He possesses a deep understanding of operations management and business development for freestanding and for multi-site facilities.

Cliff excels in directing hospital turnarounds and continuous improvement efforts. One of his primary objectives is to provide quality healthcare and he successfully engages physicians and employees at all levels of the organization to improve safety, reduce medical errors and eliminate waste.

In this episode, Mark Graban asks Cliff about how the late Paul O'Neill influenced his leadership approach and style.

"I knew Paul for nearly 20 years and I can honestly say that no other leader has made a bigger influence or impact has had more influence on the way I run my day to day than Paul. Paul and the Value Capture team completely changed the way I operated as an administrator."

http://www.valuecapturellc.com/he20

Welcome to Episode #20 of Habitual Excellence, presented by Value Capture.

Our guest today is Patrick Anderson, the CEO of the Rural Alaska Community Action Program, Inc. (or “RurAL Cap”). Host Mark Graban asks about how the late Paul O'Neill's words and example influenced Patrick as a CEO when it comes to safety, leadership, and organizational transformation.

If you'd like to hear more from Patrick, you can listen to Mark's previous podcasts with him in his "Lean Blog Interviews" series.