Habitual Excellence, Presented by Value Capture

CEO of Value Capture

Links and notes: https://www.valuecapturellc.com/he42

Welcome to Episode #42 of Habitual Excellence, presented by Value Capture.

Our guest is Ken Segel, CEO of Value Capture. In this episode, Ken is interviewed by Mark Graban and they talk about:

Ken's recent blog post: Hospital Command Centers: Keep What’s Best and Improve the Rest

An upcoming webinar: Habitual Excellence Starts with Safety — Before, During, and After a Crisis

In the webinar, Ken will be moderating a conversation with Michael Bundy, Chief Executive Officer of Prisma Health Baptist Hospital and Prisma Health Baptist Parkridge Hospital, and Missy Danforth, Vice President of Health Care Ratings for The Leapfrog Group. If you miss the live webinar on May 27th, you'll be able to get the recording via our YouTube channel.

Show notes and more: https://www.valuecapturellc.com/he41

Welcome to Episode #41 of Habitual Excellence, presented by Value Capture.

Our guest today is Dan Varum, an Executive Coach with his company Varnum Group. After 30+ years as an executive leading large and small healthcare organizations, Dan has shifted his time to focus exclusively on my passion – developing executive leaders to reach their full potential.

Dan has a Bachelors of Science in Industrial Engineering from Iowa State University and a Masters in Business Administration from Drake University.

In today's episode, host Mark Graban talks with Dan about topics including:

Show notes: https//www.valuecapturellc.com/HE40

Our guest today is Paul H. O'Neill, Jr. He is a co-founding principal of Value Capture, and serves as our non-executive chair. Today, we mark the one year anniversary of the passing of his father, Paul H. O'Neill, Sr.

To share your memories of Paul, read others' memories and view photos, please go to PaulONeillLegacy.com.

In today's episode, host Mark Graban talks with Paul about topics including:

Show notes and links: https://www.valuecapturellc.com/HE39

Welcome to Episode #39 of Habitual Excellence, presented by Value Capture.

Our guest today is Skip Steward, MBA, the Vice President and Chief Improvement Officer at Baptist Memorial Health Care. He is a co-author of the book Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata, with Patrick Graup and Brad Parsons. He's also one of the hosts of the “Connecting the Dots” podcast, along with two physician leaders from Baptist.

In today's episode, host Mark Graban asks Skip about topics including:

VP, Continuous Improvement Intermountain Healthcare

Our guest today is Matt Pollard, MD, MBOE, the Vice President of Continuous Improvement Intermountain Healthcare. Matt is an emergency physician and has a master's degree from the Masters of Business in Operational Excellence program at The Ohio State University (learn more about the program in this episode).

Show notes: https://www.valuecapturellc.com/he38

In today's episode, host Mark Graban asks Matt about topics including:

CEO of the Patient Safety Movement Foundation and Executive Director of the MedStar Institute for Quality and Safety.

Welcome to Episode #37 of Habitual Excellence, presented by Value Capture.

Our guest is David B. Mayer, MD, the Chief Executive Officer of the Patient Safety Movement Foundation and Executive Director of the MedStar Institute for Quality and Safety.

Dr. Mayer attended the University of Illinois at Chicago for both his undergraduate and medical degrees. He completed his internship and residency at Michael Reese Hospital and Medical Center, followed by a fellowship in cardiac anesthesia. Additionally, he co-produced the patient safety educational film series titled “The Faces of Medical Error…From Tears to Transparency,” which won numerous awards including the prestigious Aegis Film Society Top Short Documentary Award.

In today's episode, host Mark Graban asks David about topics including:

This podcast is part of the Lean Communicators network. 

President & CEO of Winona Health

Show notes: https://www.valuecapturellc.com/he36

Welcome to Episode #36 of Habitual Excellence, presented by Value Capture.

Our guest is Rachelle Schultz, Ed.D. Located in Southeast Minnesota, Winona Health is an independent community healthcare system. Winona Health has been named a Top 100 Rural and Community Hospital the past three years.

Schultz graduated from Georgetown University with a BA in Economics, completed her MHA at the University of Minnesota, and received her Interdisciplinary Doctorate in Education in Leadership from Creighton University.

In today's episode, host Mark Graban asks Rachelle about topics including:

Show notes: http://valuecapturellc.com/he35

Welcome to Episode #35 of Habitual Excellence, presented by Value Capture.

Our guest is Leah Binder. She is President & CEO of The Leapfrog Group, representing employers and other purchasers of health care calling for improved safety and quality in hospitals. She has been named on Becker’s list of the 50 most powerful people in healthcare, and consistently cited by Modern Healthcare among the 100 most influential people and top 25 women in healthcare.

Under her leadership, The Leapfrog Group launched the Leapfrog Hospital Safety Grade, which assigns letter grades assessing the safety of general hospitals across the country. She has also fostered groundbreaking innovations in the annual Leapfrog Hospital Survey, including partnerships to eliminate early elective deliveries, central line-associated bloodstream infections and safe use of health technology.

Leah has a bachelor’s degree from Brandeis University and two master’s degrees from the University of Pennsylvania, one from the Annenberg School of Communication and the other from the Fels Institute of Government.

In this episode, host Mark Graban asks Leah to talk about Leapfrog Group and their approach to making information about cost and quality — and hospital ratings — available to the public. She also talks about the need for a mandatory reporting system for infections. Leah shares some memories of the late Paul O'Neill speaking at a Leapfrog Group annual gala, an event Mark attended that year. She also talks about the need to focus now on nursing home ratings, an important initiative for Leapfrog Group.

This podcast is part of the Lean Communicators network. 

Show notes: https://www.valuecapturellc.com/HE34

Welcome to Episode #34 of Habitual Excellence, presented by Value Capture.

We have two guests again today, both from Value Capture. They are Ken Segel, CEO and Managing Director of the firm, and Shana Padgett, a Senior Advisor. They are both Certified Facilitators of the Shingo Institute and Shingo Alumni.

In the episode, they talk with host Mark Graban about the Systems Design workshop, the Shingo Institute's newest workshop, which Value Capture is hosting in conjunction with our virtual host, Penn Medicine Lancaster General Health. Please join Shana and Ken for the next (virtual) event on March 9-10. You can register now.

Shana and Ken also give a lot of background into the Shingo approach, covering topics such as:

Show notes: https://www.valuecapturellc.com/he33

We have two guests today, from Mount Sinai Morningside, a hospital in New York City. They are Lucy Xenophon, MD, MPH, the Chief Transformation Officer for the hospital, and Arthur Gianelli, MBA, MPH, the Chief Transformation Officer for the Mount Sinai system and he is also hospital president of Mount Sinai Morningside.

Host Mark Graban, Lucy, and Art talk about their Lean journey, which started about six years ago at Morningside. They view Lean as not only continuous improvement, but also a cultural transformation and a management system. Lucy and Art talk about how their Lean management practices, like huddles, served as a foundation that helped them deal with Covid pandemic. They used an iterative approach to meeting new needs, such as figuring out how staff could visually monitor patients without being in the room — a story that includes drilling holes in walls for cables, Nest cameras, iPads, and more.

They both talk about how their leadership roles changed during the pandemic and how they struck a balance between using formal Kaizen events, when needed, and staff knowing how to do smaller improvements without events.

We also talk about how they ramped up for the Covid vaccinations, walking the “gemba” (workplace) to identify stakeholders and to engage them in figuring out what to do. They used “dress rehearsals” that identified improvements before patients even arrived. Because they had Lean foundations of daily management and standardized work, staff were very equipped to set up and improve this new process with new requirements.

Lucy and Art also talk about how they've shared what they've done and learned on social media, including a series of “Lean Hacks” on LinkedIn, podcasts, and other platforms.