What is equity-centered community design? This transformative concept focuses on centering the voices and decision-making power of individuals with lived experience, who Creative Reaction Lab refers to as “living experts.” It also calls on human-centered design experts and others to use their leverage, access, and influence to support and amplify community voices. In this session, CCI’s Chris Conley chats with Hilary Sedovic, a systems thinker and former learning & education director at Creative Reaction Lab. Sedovic, who calls herself a “redesigner for justice,” sheds light onto the key role that design allies have in empowering living experts. Creative Reaction Lab emphasizes building quality relationships, humility, and embracing a collective investment in community well-being in order to move towards greater equity and inclusivity in design. Learn how this type of civic engagement and the redesigning for justice movement can move us to reshape the narrative -- creating a just world through authentic collaboration and community-centered approaches in the design process.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Hilary Sedovic, Systems Thinker | Redesigner for Justice | Pragmatic Idealist
• Catalyst, CCI’s design thinking training program
• Creative Reaction Lab, building a youth-led, community-centered movement of a new type of Civic Leader: Redesigners for Justice.

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🎙Podcast production services by Wayfare Recording Company.

© 2023 Center for Care Innovations. All Rights Reserved.

What does "community" mean to you? We chat with Anna Radoff, a diversity, equity, and inclusion (DEI) lead strategist at Justice Informed, a social impact consulting firm. Anna helps us unpack what it means to engage stakeholders, invest in relationships, share power, create intergenerational change, and more!

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Anna Radoff, a diversity, equity, and inclusion (DEI) senior strategist at Justice Informed
• Catalyst, CCI’s design thinking training program
• Justice Informed CEO Xavier Ramey, who we interview  in Episode 37, Changing the Face of Expertise

🗣 Follow CCI on: LinkedIn, Twitter, and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!

🎙Podcast production services by Wayfare Recording Company.

© 2023 Center for Care Innovations. All Rights Reserved.

Resolving care gaps requires more than simply introducing technological platforms and helping patients get familiar with digital processes. Despite the rise of video visits to help patients expand their access to numerous services, health centers are finding that a robust virtual care team experience may not necessarily be what all patients are looking for. This learning has helped Petaluma Health Center to focus more resources on patient navigation support as well as accommodations for in-person visits. The goal is not that every patient has a video visit, but that every patient gets the kind of visit that's most appropriate for them.

Learn more about the people, places, and ideas in this episode: 

• Jessicca Moore, FNP, and Director of Innovation at Petaluma Health Center
• Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

🗣 Follow CCI on: LinkedIn, Twitter, and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!

🎙Podcast production services by Wayfare Recording Company.

© 2023 Center for Care Innovations. All Rights Reserved.

For many health centers and clinics, educating a diverse patient population about digital tracking tools to monitor blood pressure is a challenge. However, learning to adapt based on patient needs is vital to ensure both continuity of care and staff bandwidth. Asian Health Services (AHS) in Oakland, California, leverages health coaches and digital health advocates to support these evolving needs. They work closely with community members with varying levels of digital literacy as well as hypertension requiring different levels of management. For the care team, this allows them to move from a labor-intensive and sometimes inconsistent approach to hypertension, to the lighter-touch practice of remote blood pressure monitoring.

In our conversation with George Lee, he shares Asian Health Services' multi-phase journey in patient education for remote care and where they've had to pivot along the way in order to better integrate  IT into their existing operations.

Learn more about the people, places, and ideas in this episode: 

• Dr. George Lee, Chief Innovation Officer at Asian Health Services
• Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

👉🏽 Register today for CCI's upcoming  webinars in April: 

• “Set up for Success: Supporting Patients and Providers Through Video Visits,” on April 5, 2023 at 12pm PDT
• "Trauma and Resilience Informed Systems in Pediatric Primary Care," on April 11, 2023 at 12pm PDT

🗣 Follow CCI on: LinkedIn, Twitter, and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!

🎙Podcast production services by Wayfare Recording Company.

© 2023 Center for Care Innovations. All Rights Reserved.

Artificial intelligence (AI) has been an emerging hot topic over the last several months with the rise of Open AI’s ChatGPT, Microsoft’s integration of ChatGPT technology into its Bing search engine, and Google’s announcement of its own chatbot, known as Bard. And while there are concerns about the more “general AI” technologies built to improve neural network capabilities so they are comparable to those of humans, health care systems are able to expand their services by leveraging the more familiar “narrow” or single-task AI tools, such as virtual chat assistance. Deploying this kind of AI technology can lead to an enhanced self-service experience for patients. 

We welcome Matt White, Director of Innovation at Contra Costa Health Services (CCHS), who shares how they’ve begun to thoughtfully integrate AI technology in order to better understand their patient engagement, with the ultimate aim to provide a consistent experience across all digital channels.

Learn more about the people, places, and ideas in this episode: 

• Matt White, Director of Innovation at Contra Costa County Health Services
• Hyro.ai
• Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

👉🏽 Register today for CCI's upcoming  webinar, “Set up for Success: Supporting Patients and Providers Through Video Visits,” on April 5, 2023 at 12pm PT.

🗣 Follow CCI on: LinkedIn, Twitter, and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!

🎙Podcast production services by Wayfare Recording Company.

© 2023 Center for Care Innovations. All Rights Reserved.

Health Pilots returns in 2023 and we’re kicking off this year with an “in-case-you-missed-it” episode from 2022, featuring one of our top, most popular episodes in this "Best of Health Pilots." Enjoy!

Scheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall appointment is a major slog for clinic staff. The flurry of activity around COVID-19 tests and vaccines has only compounded that problem, as patients encounter jammed phone lines and long wait times. But starting in 2021, Tiburcio Vasquez Health Center began piloting an automated patient recall system — one that offers easier, more efficient outreach, as well as the personalized text message nudge patients need.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Caleb Sandford, Chief Transformations Officer at Tiburcio Vasquez Health Center
• Artera.io (formerly WELL Health)
• Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

Follow CCI on: LinkedIn, Twitter, Facebook, and get the latest news, updates, ideas straight to your inbox!

Podcast production services by Wayfare Recording Company.

© 2023 Center for Care Innovations. All Rights Reserved.

Video visits – a component of telehealth, hold both great promise and great responsibility. For health system leaders, it's an opportunity to deliver high quality care to more people. At the same time, if we're not intentional about implementing this service, we risk exacerbating the existing health disparities in our communities. With us for this episode are Jason Cunningham of West County Health Centers (WCHC) and Jeffrey Glenn of Neighborhood Healthcare. Both have successfully implemented telehealth video at their respective organizations through the strategy of aligning their leadership and providers to make video visits a priority. 

This is our final episode for 2022! Thank you for subscribing to Health Pilots and for being with us all year.

Here’s where you can learn more about the resources, people, and places in this episode:

• Telehealth Improvement Community Fund - The initiative is designed for community health providers who want to increase video visits by learning from other organizations tackling similar issues.
• Advanced Telehealth Coordinator Certificate — online course  [training resource] - University of Delaware, Div. of Professional and Continuing Studies: Leverage telehealth technologies to improve healthcare access and manage the business aspects of telehealth. No telehealth experience necessary! Geared toward professionals and providers from a variety of backgrounds. This program is available as a customized training program for groups or organizations.
• Telehealth Course Finder [training resource] - The California Telehealth Resource Center (CTRC) offers no-cost, unbiased training and educational resources that help California providers and patients get the most from telehealth. CTRC maintains an ever-expanding list of telehealth focused training courses.
• West County Health Centers - Provides comprehensive, quality and accessible health care services to the communities of western Sonoma County.
• Neighborhood Healthcare - Provides a wide range of medical, dental, and behavioral health services, along with programs and resources designed to improve the health and happiness of the communities throughout San Diego and Riverside counties.
• CCI 2022 Year in Review - Together, we at Center for Care Innovations (CCI) made great strides toward creating fair, just, and inclusive opportunities to be healthy. We invite you to take an inside look at our extraordinary collaborations this year!
• ...Follow CCI on LinkedIn and on Twitter!

Health centers can integrate new technology to improve their patients’ experiences before they even reach the front door. In this episode, we follow Altura Centers for Health throughout the COVID-19 pandemic in their campaign to enhance their digital check-in process. By working with two technology partners to develop an API – a software interface that allows different computer programs to communicate with each other – Altura Centers not only made their patient intake experience more efficient, but modeled how the health care safety net can leverage successful partnerships with technology vendors.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Arnie Reynoso, Chief Information Officer at Altura Centers for Health
• OTech (now part of HealthMark Group) will streamline your patient experience with solutions for pre check-in, check-in, and electronic forms
• WELL Health (now Artera) delivers a platform-level patient communications solution that integrates across a health system’s tech stack (EHRs/EMRs, single-point solutions, apps, and more) to deliver patients a simple, cohesive communications experience while reducing workload for healthcare staff
• Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.

We're bringing you a special crossover episode with Coleman Associates Innovation Podcast! Host Adrienne Mann is joined by CEO of Coleman Associates, Melissa Stratman, and CCI's own Sofi Bergkvist, as they share their thoughts on rebounding from the COVID-19 pandemic and launching into the future of health care. Hear about how they're dealing with staff burnout, tackling health disparities, facing the impacts of climate change, and personalizing health care for underserved populations.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Coleman Associates | Innovation Podcast | LinkedIn
• Telehealth Improvement Community Fund - NEW GRANT OPPORTUNITY! The Telehealth Improvement Community Fund is working to expand access to video visits, particularly for people who have experienced economic disparities, housing and food insecurity, institutional discrimination, or violence.  It’s offering $15,000 grants, tools, resources, and peer support. Learn more and apply by November 10, 2022!

© 2022 Center for Care Innovations. All Rights Reserved.

Assessing patients on a one-to-one basis for social determinants of health (SDOH) is an important, yet often high-touch process conducted by health center staff. So what might a lower touch approach to these vital screenings look like? Northeast Valley Health Corporation (NEVHC) explored innovative solutions to assess the specific needs of its 80,000+ patients throughout Los Angeles County.

Today we hear from Debra Rosen and Alejandra Mata of NEVHC about their exciting and ongoing journey in digitizing the patient screening process. They share how integrating different tools on a familiar platform can better identify specific patient population needs. It also allows them to offer pertinent community resources more widely, while improving their quality of service at the point of care.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Debra Rosen, RN, MPH, Director of Quality, Health Equity, and Innovation; and Alejandra Mata, Associate Director of Health Equity - Northeast Valley Health Corporation (NEVHC)
• One Degree, web and mobile platform that makes it easy for low-income families to find, manage, and review nonprofit and government services
• Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.

*Exciting announcement! The "Test to Treat" Equity Grant application cycle is now open! Funded by California Department of Public Health (CDPH), this grant supports safety net clinics to quickly treat patients testing positive for COVID-19. The grant period is 10 months and amounts range from $50,000 to $1,000,000. Learn more now and apply by September 30, 2022 at T2Tgrants.org.

© 2022 Center for Care Innovations. All Rights Reserved.