Luke Entrup is an executive coach and consultant who works with high growth startups to strengthen their organizational culture and leadership in an ever-changing environment. We know Entrup because he spent many years as director of innovation at West County Health Centers and Petaluma Health Center, and he is also an alumnus of CCI's design thinking training program. In this discussion, Entrup shares his foolproof meeting structure that supports a culture of innovation, as well as the role of leadership in its success.  

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Luke Entrup, a partner at Evolution, a coaching, consulting, and investment firm
• Catalyst, CCI’s human-centered design training program
• Building a Culture of Innovation Through Leadership
• West County Health Centers
• Petaluma Health Center

© 2021 Center for Care Innovations. All Rights Reserved.

Dr. Blake Gregory is the medical director at Alameda Health System and an alumna of Catalyst, CCI’s human-centered design training program. She shares how the "design thinking" skills she learned now play a central role in her work. Learn about the surprising benefits of having all staff engage in hiring, how Gregory uses "affinity clustering" on a weekly basis, and why  encouraging people to draw their experiences increases empathy and understanding.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Dr. Blake Gregory, medical director at Alameda Health System
• Catalyst, CCI’s human-centered design training program
• Three Ways to put Human-Centered Design Methods to Work with Staff and Colleagues
• Affinity Clustering
• Case Study: Cultivating Workplace Happiness

© 2021 Center for Care Innovations. All Rights Reserved.

Why do we treat addiction so differently than we do all other chronic diseases? That's a question that Dr. Joe Sepulveda has been asking for years. A board-certified psychiatrist specializing in addiction treatment at the Family Health Centers of San Diego, he founded the organization’s medications for addiction treatment (MAT) program. He urges primary care providers to embrace addiction treatment as they do diabetes, hypertension, and other common chronic diseases: without bias or judgement. 

Here’s where you can learn more about the people, places, and ideas in this episode:

• Dr. Joe Sepulveda, assistant medical director at Family Health Centers of San Diego
• Addiction Treatment Starts Here, CCI's portfolio of programs that are working to curb the opioid epidemic in California
• Treating Addiction as a Chronic Disease: 10 Key Takeaways for Primary Care Providers
• Tackling America’s Deadliest Drug Epidemic: How CCI Helped Transform Addiction Treatment During the Pandemic  
• What are Medications for Addiction Treatment (MAT) for Opioid Use Disorder?

FYI: We’re taking a summer break from August 23 to September 6. During this organization-wide closure, CCI staff are planning to “unplug” together — rescheduling activities, snoozing notifications, and turning off screens. To learn why rest is a key part of our pandemic recovery, listen to this podcast episode. Health Pilots will return on September 8.

© 2021 Center for Care Innovations. All Rights Reserved.

How do you create meaningful connections? Jill Rees of West County Health Centers, one of CCI's longtime collaborators, shares how she builds rapport with her patients, so that she can hear deeply authentic stories and get to the “why” behind their answers. Jill advises us to sit down, be real, and listen patiently. If you are looking to better engage end users, clients, or staff, there will be a ton of takeaways from this discussion for you.

Here’s where you can learn more about the people, places, and ideas in this episode:

• Jill Rees, Ph.D., associate director of behavioral health, West County Health Centers
• CCI Webinar: How to Connect with People and Hear their Authentic Stories

© 2021 Center for Care Innovations. All Rights Reserved.

Are you wondering how to create a culture of innovation within your organization? We know it isn't easy. So we're discussing how you can start to build a foundation for this important work. 

Here’s where you can learn more about the people, places, and ideas in this episode:

• Lynne Maguire, innovation and strategy consultant
• CCI's Colorado Health Innovation Community (CHIC)
• Columbus Regional Health
• 2017 Design Value Award Winner:  Developing an organizational capacity for innovation without breaking the bank

© 2021 Center for Care Innovations. All Rights Reserved.

Are you drowning in data, but no one is quite sure what to do with it? Do you find you’re spending more and more on technology systems, yet still don’t have the information you need? CCI's newest online course, Building a Data Driven Culture, is here to help. In this episode, our expert faculty discuss the fundamental concepts, techniques, and tools that will support your work to make the most of your organization’s data.

Here’s where you can learn more about the people, places, and ideas in this episode:

• Building a Data Driven Culture
• CCI Academy
• SA Kushinnka, CCI expert faculty
• Jerry Lassa, CCI expert faculty

© 2021 Center for Care Innovations. All Rights Reserved.

Are you interested in integrating self-care practices into your daily work? Dana Valley, the director of quality management at West County Health Centers, shares her own journey, as well as the short, fun rituals that help her staff and wider community to engage in mindfulness.

Here’s where you can learn more about the people, places, and ideas in this episode: 

Dana Valley, Director of Quality Management, West County Health Centers

Sonoma Community Resilience Collaborative

The Center for Mind-Body Medicine

CCI Peer Workshop: Taking Time for Self-Care During the Workday

© 2021 Center for Care Innovations. All Rights Reserved.

Do you know someone who is unsure about taking the COVID-19 vaccine? If so, knowing their barriers and beliefs can help you understand how to start a conversation with them. 

CCI and the National Association of Community Health Centers (NACHC) host a lively discussion about innovative community outreach practices for COVID-19 vaccination. We focus on key research around "vaccine personas," and frontline stories from community health centers. Advance health equity and design out-of-the-box solutions! 

Here’s where you can learn more about the people, places, and ideas in this episode:

• Sofi Bergkvist, president of the Center for Care Innovations
• Dr. Ron Yee, chief medical officer and senior vice president of the clinical affairs division of the National Association of Community Health Centers
• Sema Sgaier, co-founder and chief executive officer of Surgo Ventures
• Deliana Garcia, director of international projects and emerging issues at the Migrant Clinicians Network
• Shelley Spires, chief executive officer of Albany Area Primary Health Care
• CCI Webinar: The Four Types of People Reluctant to Get a COVID-19 Vaccine — And How to Engage Them

Want to improve your team's problem-solving skills? Quality improvement is an evidence-based methodology that provides a step-by-step approach to improving performance. We’re celebrating the launch CCI's newest online course, ABCs of Quality Improvement. In this episode, our expert faculty explains why you should sign up for this free resource today! 

Here’s where you can learn more about the people, places, and ideas in this episode:

• ABCs of Quality Improvement
• CCI Academy
• Denise Armstorff, CCI Expert Faculty

© 2021 Center for Care Innovations. All Rights Reserved.

We're talking about the 4 R’s framework which covers the different phases of the pandemic: readiness, response, recovery, and renewal. Our hope is that this scaffolding can help health centers and other safety net organizations navigate the crisis.

Here’s where you can learn more about the people, places, and ideas in this episode: 

Dr. Irene Sung, CCI coach

Dr. Ken Epstein, CCI coach

Resilience Beginnings Network, a CCI program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive

Heal SF, a comprehensive effort to provide immediate and coordinated mental health services for San Francisco's public, private, and non-profit health care providers

Retired Public Health Leaders Respond to COVID Mental Health Crisis, Heal SF

Trauma Transformed, an organization that advances trauma-informed and healing-centered systems 

© 2021 Center for Care Innovations. All Rights Reserved.