Health Pilots

(A previous series available on SoundCloud)

Welcome to Health Pilots, where we interview people pursuing new solutions for health care in low-income communities. You’ll hear about new technologies and workflows, human-centered design, and how to collaboratively innovate.

We’re thrilled today to be joined by Susannah Brouwer, who’s currently the operations manager at the Center for Care Innovations. As most of you know, CCI has developed a number of innovation hubs over the years and is now supporting more than 30 community health organizations throughout California in this effort. Susannah is one of the key ingredients to supporting all the work that goes on at CCI.

(A previous series available on SoundCloud)

Welcome to Health Pilots, where we interview people pursuing new solutions for health care in low-income communities. You’ll hear about new technologies and workflows, human-centered design, and how to collaboratively innovate.

Aristotle Mannan graduated from the University of Michigan in 2011 with a degree in Cellular and Molecular Biology. After college he moved to Cambridge, MA to begun his career in the biotech/pharmaceutical industry where he worked in early-stage drug discovery and genomics.

To get a broader perspective of healthcare and work more directly with patients, he left his work in 2014 to pursue opportunities working with community-based organizations in the greater Boston area. It is through his experiences working with frontline, safety-net organizations that he was inspired to develop bosWell and address some of the inefficiencies involved with coordinating care for the most vulnerable individuals.

(A previous series available on SoundCloud)

Welcome to Health Pilots, where we interview people pursuing new solutions for health care in low-income communities. You’ll hear about new technologies and workflows, human-centered design, and how to collaboratively innovate.

Gil Addo is co-founder and CEO of RubiconMD where he drives RubiconMD s vision and strategy. He has seen firsthand the pain in getting a loved one to the right specialist and believes there is a better way. Formerly a Consultant at Putnam Associates, a pharma strategy consultancy, Gil designed payer and market access strategies for fortune 500 clients. He holds a BS in Economics and Bioengineering from Yale and an MBA from Harvard. In 2016, Forbes named Gil one of its 30 Under 30 in Healthcare.

(A previous series available on SoundCloud)

Welcome to Health Pilots, where we interview people pursuing new solutions for health care in low-income communities. You’ll hear about new technologies and workflows, human-centered design, and how to collaboratively innovate.

Many clinics face the challenge of delivering a pleasant and comfortable patient experience. Measuring that experience effectively can be one of the most vexing parts of that work. In 2014 CCI, with support from the Blue Shield of California Foundation, launched the Engaging Patients to Improve Care program to help safety net organizations take on patient experience work, as well as actively engage patients in their efforts.

One part of that program involved rolling out to three clinics a unique patient experience survey, the Pulse One Minute Survey (POMS), a tool designed and managed by Quality Data Management (QDM), a health analytics company based out of Cleveland, OH. The POMS uses just two questions to solicit meaningful written feedback on a patient s visit. The completed POMS cards are analyzed by QDM who uses sophisticated techniques to turn the qualitative verbatim responses into meaningful insights that can inform change.

To get some deeper insights into how effective this survey was, and the lessons learned implementing it, CCI s program manager Susannah Brouwer spoke with the project leads from the three POMS grantee clinics: Laila Gulzar of Ravenswood Family Health Center, Felipe Dest of Lifelong Medical Care, and Debra Rosen of Northeast Valley Health Corporation.

(A previous series available on SoundCloud)

Welcome to Health Pilots, where we interview people pursuing new solutions for health care in low-income communities. You’ll hear about new technologies and workflows, human-centered design, and how to collaboratively innovate.

We talk with Sims Preston, an experienced executive with an extensive background in technology and health care. Prior to joining Polyglot, Sims spent fourteen years as a lawyer, both in private practice and as in-house counsel. Sims was drawn to Polyglot by the clarity of its mission and by its capacity to quickly and significantly benefit groups that have been underserved by the health care system.

In this episode, Chris and Joe cover:

• What Care at Hand does
• How Care at Hand works
• Impact from Implementing Care at Hand
• Opportunity For Technology In Health Care
• Lessons Learned

Relevant Links

http://careathand.com/

(A previous series available on SoundCloud)

Welcome to Health Pilots, where we interview people pursuing new solutions for health care in low-income communities. You’ll hear about new technologies and workflows, human-centered design, and how to collaboratively innovate.

We sit down with the Center for Care Innovation's senior director Tammy Fisher, who has an extensive background in using quality improvement methods to drive changes. Tammy talks about her programs and some of the “ah-ha” moments that has shaped her understanding of transformation and improvement work.

(A previous series available on SoundCloud)

Welcome to Health Pilots, where we interview people pursuing new solutions for health care in low-income communities. You’ll hear about new technologies and workflows, human-centered design, and how to collaboratively innovate.

We talk with Hee Jae Choi, a program manager at the San Francisco Department of Public Health Innovation Hub. The Hub is made up of a team of technologists, educators, design thinkers, researchers, clinicians, and organizational leaders who catalyze, attract, and support innovation that improves patient care and population health.

(A previous series available on SoundCloud)

Welcome to Health Pilots, where we interview people pursuing new solutions for health care in low-income communities. You’ll hear about new technologies and workflows, human-centered design, and how to collaboratively innovate.

We talk with Bob Quinn, the founder and CEO of 22otters, a mobile health care app that was founded in 2012 and specializes as a patient outreach platform under the name CareSparks. His company offers content customization for top clinics and hospitals nationwide, helping to make procedure logistics quick and easy for both the patient and the provider.