Health Pilots

Interested in becoming a more conscious co-designer? Two alumni of CCI’s design thinking program — Selena Wilson and Landon Hill, staff at the East Oakland Youth Development Center (EOYDC) — share how they’re navigating power dynamics to engage youth and parents as experts on their community and their own experience.

Here’s where you can learn more about the people, places, and ideas in this episode: 

Catalyst, CCI’s human-centered design training program

East Oakland Youth Development Center

Webinar: Navigating Power Dynamics in Co-Design: East Oakland Youth Development Center

© 2021 Center for Care Innovations. All Rights Reserved.

Elizabeth Morrison, an expert motivational interviewing trainer, returns to share best practices in empathy-based communication for virtual health care settings. This episode is for anyone who wants to learn more of these key techniques for phone and video visits.

Morrison tells us:

• Affirming strengths means noticing and amplifying a person’s values and goodness. By affirming strengths, we show people that we are focused and attuned to what is best about them, their inherent worth and unique abilities. This strengths perspective represents a paradigm shift in the field of health care. It is a move away from traditional deficit and pathology-based communication models and towards truly whole-person care.
• If a rift in a conversation opens up, use “repair strategies” to rebuild the trust and relationship at hand. These strategies include expressing apology, regret, and wishes.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Elizabeth Morrison Consulting
• Rsourced, Morrison’s curated collection of human-centered resources
• Empathic Communication in Phone and Video Visits
• What Exactly Is Motivational Interviewing?
• Webinar: Empathic Communication Strategies for Telemedicine

© 2021 Center for Care Innovations. All Rights Reserved.

Elizabeth Morrison, an expert motivational interviewing trainer, joins us to share best practices in empathy-based communication for virtual health care settings. This episode is for anyone who wants to practice these key techniques for phone and video visits. 

Morrison tells us:

• Reflective listening involves repeating back what we have heard the other person say. This demonstrates that we are paying attention and that we want to make sure we’ve heard someone correctly. More importantly, it demonstrates hearing them is important to us, and that we value what they’ve shared. When we are very skillful in using reflective listening, we can actually help others identify how they feel and what they think, just by interpreting and reflecting what they’ve said.
• When questions are truly open, we don’t know what we will hear next or where things might go in the conversation, and that is OK! In asking open-ended questions, we are demonstrating to others that we value their story and their perspective — not imparting our own judgment or opinions on their experience. Open-ended questions are an invitation for others to share what’s on their mind, allowing us to see things from their point of view and catch a glimpse of their beliefs, values, and strengths.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Elizabeth Morrison Consulting
• Rsourced, Morrison’s curated collection of human-centered resources
• Empathic Communication in Phone and Video Visits
• What Exactly Is Motivational Interviewing?
• Webinar: Empathic Communication in Virtual Practice

© 2021 Center for Care Innovations. All Rights Reserved.

Before the coronavirus struck, a Los Angeles-based healthy fast-food chain called Everytable had just received grant funding to roll out its social equity franchise program. During the pandemic, it pivoted from a retail model built on storefronts and meal subscriptions toward a mobile emergency response team to tackle food insecurity. It quickly became a lifeline for city residents and isolated people in need.In fact, working with the City of Los Angeles Department of Aging, Santa Monica College, and the Los Angeles Homeless Services Authority, Everytable distributed more than 3 million emergency meals to homeless shelters, senior living centers, homebound elders, and hungry college students and families who didn’t always know where their next meal was coming from. We sat down with Sam Polk, the co-founder of Everytable, to discuss good eats, health care partnerships, and more.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• How Everytable Transformed Food Justice in LA 
• Sam Polk, co-founder and chief executive officer of Everytable

© 2021 Center for Care Innovations. All Rights Reserved.

Dr. Jason Cunningham, chief executive officer of West County Health Centers, and Dr. Grace Floutsis, chief medical officer of White Memorial Community Health Center, discuss why they made video visits a priority for their organizations, explain how they supported their teams in that journey, and share some practical advice.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Peer Sharing: Promising Best Practices for Video Visits
• Grace Floutsis, MD, chief medical officer of White Memorial Community Health Center
• Jason Cunningham, DO, chief executive officer of West County Health Centers 

© 2021 Center for Care Innovations. All Rights Reserved.

Data collection and engagement are pivotal parts of any organization’s efforts toward health equity. Dr. Geoffrey Leung, Riverside University Health System Ambulatory Medical Director, delves into how to collect sexual orientation and gender identity (SOGI) and race, ethnicity and language (REAL) data, while sharing other options if those metrics aren’t a place for you to start. As he reminds us, “You actually work on equity every day. And equity is embedded in all of the patient care that we do.” Leung goes beyond the data to talk about the importance of questioning assumptions, how to get buy-in, and insights from Riverside’s own efforts. 

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Caring for Cardiovascular Patients Against the Backdrop of COVID-19 and Systemic Racism
• Geoffrey Leung, MD, ambulatory medical director of Riverside University Health System

© 2021 Center for Care Innovations. All Rights Reserved.

Vision y Compromiso Executive Director Maria Lemus promotes community well-being through the training and support of promotores and community health workers. She shares engaging stories of how she came to understand inequity personally, what equity and cultural humility look like, and new approaches for partnering with communities. As Lemus describes it, “health equity is taking what's real in the community and integrating it into a system that doesn't know about it.” You’ll get new tools and a big dose of inspiration from Lemus.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Just Listen: Taking on Health Inequities through Patient and Community Engagement
• Maria Lemus, executive director of Vision y Compromiso

© 2021 Center for Care Innovations. All Rights Reserved.

Tosan Boyo — who was recently chief operating officer of Zuckerberg San Francisco General Hospital and now serves as senior vice president of hospital operations at John Muir Health — shares practical next steps for organizations of any size and at any stage of their equity journey. Boyo asks, “Are we providing the tools and resources for staff to do equity work? Then we are creating an inclusive environment for everyone to belong and to thrive?” 

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Caring for Cardiovascular Patients Against the Backdrop of COVID-19 and Systemic Racism
• Tackling Bias, Fear, Inequality, and Disrespect: Tosan Boyo’s Blueprint for a Successful Equity Journey in Healthcare
• Toysan Boyo, former chief operating officer of Zuckerberg San Francisco General Hospital and Trauma Center

© 2021 Center for Care Innovations. All Rights Reserved.