Healthcare Communication: Effective Techniques for Clinicians

Elizabeth Gaufberg, MD, MPH, Associate Professor of Medicine and Psychiatry at Harvard Medical School, discusses guidelines when confronting challenging boundary issues.

Ira Bedzow, PhD, author of the book,Giving Voice to Values as a Professional Physician: An Introduction to Medical Ethics, discusses why people don't speak up and offers techniques which help avoid a number of ramifications, including burnout.

Thomas D. Harter, PhD, talks about How to Convince Patients (and Clinicians) to Engage in Advance Care Planning. He is the Director at the Center for Bioethics, Humanities and Advance Care Planning at Gundersen Health System in Wisconsin, which is famous for the amount of people that have engaged in Advance Care Planning. He also discusses how wide spread advance care planning impacts his role as an ethicist.

Takiya Reavis-Benjamin, MBA, talks about how a medication communication program improved patient satisfaction scores.

Matt Wiggins, Co-Founder and Senior Advisor at Pattern, discusses the importance of Practical Wellness, life skills such as job negotiation and contracts. He offers great tips for residents or anyone interviewing for a job on when to talk about compensation and the number of employers with whom a candidate should interview.

Cedars-Sinai Chief Patient Experience Officer, Alan Dubovsky, MBA, improved patient scores dramatically by sharing patients' narratives. He changed the dialogue with physicians by communicating what patients want to focus on. The narrative is the heart of data, and the data and the narrative together provide a richer account of the patient experience.

Kathy Magliato, MD, MBA, FACS, discusses techniques to bond quickly with patients. Her book, Heart Matters, a New York Times best seller, is the basis of the NBC drama, Heartbeat, about her life. She is the incoming president of the American Heart Association – Western States Affiliate. She founded and directed a Multidisciplinary Women's Health Center to address the cardiac needs of female patients at Providence Saint John's Medical Center in Santa Monica, California, where she is on staff. She is entrepreneur and was named by Goldman Sachs as one of the 100 most intriguing entrepreneurs. She is developing diagnostic cardiac technology.

Eric Holmboe, MD, Senior Vice President of Milestones Development and Evaluation at ACGME, discusses how to improve residents' clinical skills through observation. Learn about the resources at ACGME to help faculty work with residents and teach by observation. Learn about the barriers for teaching by observation and what residents are saying about the methodology.

How do you bond with patients quickly in the digital age? Listen to Dr. Abhay Dandekar's suggestions for dealing with patients and families in the digital age.

Charles Kunkle MSN, CEN, CCRN, BC-NA discusses proven ideas to reduce burnout, which increases employee satisfaction and reduces turnover.