Healthcare Communication: Effective Techniques for Clinicians

Hilliard Jason, MD, EdD, co-founder, and Director of Educational Affairs at iMedtrust, offers insightful suggestions for Helping Faculty Members Enhance Their Capabilities as Communication Educators.

Joan Lowery shares fascinating information about non-verbal communication. Learn how to improve your non-verbal skills, as well as recognize cues with your patients. Joan has more than 30 years' experience working as a professional communicator in several areas of communication skills training, including high-impact communications skills, listening, media training, executive coaching, creativity training, culture change seminars and career transition planning. She has worked extensively with physicians, physician leaders, medical residents and medical students. Joan also has experience as an award-winning broadcast and print journalist for news organizations such as CNN, Associated Press, CNBC-TV and the Discovery Channel.

Albert Wu, MD, MPH, the Director of the Center for Health Services and Outcome Research and Professor of Health Policy and Management at the Johns Hopkins School of Public Health, discuses the impact of medical errors on clinicians and the R.I.S.E. program to help clinicians. For more than 30 years, he has been studying how medical errors are handled and the psychological impact is of medical errors on both patient and caregivers, whom he termed the "second victim" in a British Medical Journal article, published in 2000.

Jeff Luther, MD, discusses the benefits of a unique program where his interns overnight at the hospital before they begin orientation.

Robert C. Smith, MD, author of the popular textbook, Patient-Centered Interviewing: An Evidence-Based Method, talks about how clinicians can achieve better health outcomes with this proven method.

Rich Frankel, PhD discusses the ramifications of uncivil communication and how to deal with the challenges.

Robert Arnold, MD, discusses how to talk with seriously ill patients about their care goals.

Stuart Sprague, PhD discusses how to navigate the boundaries with patients regarding spirituality and religion and how to use the FICA acronym to guide your discussions with patients. He is the author of the DocCom module on spirituality and religion.

Michael Wilkes, MD, discusses communication tips and techniques to resolve conflicts.

William Clark, MD, talks about questions to ask about patient's alcohol use, interventions and resources for clinicians. He is the author of the DocCom module on Alcohol: Interviewing and Advising.