Healthcare Insight for Marketers

"We will not be satisfied until we have moved those who are vaccine hesitant to being ready and willing." That conviction is the driving force for Victor Reiss and his team at UNC Healthcare. We spoke with the System VP of Consumerism and Insights about how he's helping match vaccine-related messaging with the right audience segments, including what he calls the untapped markets of Black and LatinX populations who often experience lack of equitable opportunity and access.

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As the founder of Content Marketing Institute and Content Marketing World, Joe Pulizzi helped define and advance the discipline considered essential to modern marketing—especially in healthcare. According to the 2020 Digital Healthcare Marketing Trends report, “Looking at the capabilities where leaders are furthest ahead of others, content development tops the list.” Get expert perspective from Joe and hosts Eric Silberman and Jane Crosby on building an audience, experimenting with Clubhouse and other new platforms and the marketing channel we're the most bullish about in 2021.

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Nick Ragone's official title is executive VP and chief marketing and communications officer — but he calls himself Chief Storyteller for the system's 160,000 associates spread across 2,700 sites of care. Find out how COVID accelerated the Ascension brand journey, what channels are keeping the team engaged and why he feels the qualitative model of marketing no longer suffices in healthcare.

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As VP of Digital Strategy & Development at HCA, Kelly Nye works with marketing, IT and other disciplines to "interweave digital into everything we're doing and thinking about" across the system's 180+ hospitals and 2,000+ sites of care. Go behind the scenes of the largest U.S. health system for a glimpse into COVID's transformative impact on the team and technologies under her purview, along with gleaning Kelly's expert perspective on managing vendor partners, the future of healthcare CRM systems and more.

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Johnny Smith was recruited to transform the marketing function for Encompass Health—the largest post-acute care provider in the country with 140 rehabilitation hospitals in 39 states. Discover how his passion for leading by listening — especially to those who "don't drink the marketing Kool-Aid" — and leveraging data is empowering his team, building equity in the brand and driving growth for the organization.

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As Senior Director of Digital Marketing at Banner Health, Chris Pace is instrumental in making sure the largest hospital system and employer in the state of Arizona delivers on the mission: making health care easier, so life can be better. Learn how his philosophy of "strategy first, tools second" along with his elite team is powering a digital transformation that impacts nearly every step on the patient journey, including online scheduling, billing and other touch points. Get practical advice on creating a zero click strategy, consolidating websites and personalizing content, along with personal insights from his journey to cope with imposter syndrome.

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As VP at Hubspot and one of the most brilliant marketing minds on the planet, Meghan Keaney Anderson is building a worldwide community while driving revenue for the company's all-in-one growth platform. Her expert perspective on making paid ads more effective, writing for search and why content quality beats quantity (among other topics) is guaranteed to raise your marketing game.

Show mentions:

Hubspot Academy

The Growth Show Podcast

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As the founder of Moz and now CEO of SparkToro, Rand Fishkin is a leading voice on SEO techniques, software tools and other must-know topics for today's marketing professional. In this episode, you'll learn how to avoid "boulder-pushing marketing" and build a flywheel that gains efficiency, lowers costs and generates higher ROI for your content strategy and digital campaigns.

From the episode:

Moz

SparkToro

Lost and Founder

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With 30+ years of experience working for large, complex organizations, Rose Glenn understands what it takes to build a successful career in healthcare marketing and communications. The Chief Communications and Marketing Officer at Michigan Medicine and former president of the board of the American Hospital Association’s Society for Healthcare Strategy and Market Development shares candid perspective and practical advice on risk-taking, mentorship, and the importance of being assertive while also showing kindness — shattering the myth that "sharp elbows" are a requirement for leaders.

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In the words of Holly Sullivan, senior director of strategic marketing at Spectrum Health and president of the board for the Society for Healthcare Strategy and Marketing Development, "Our organizations are looking to marketing to help get through this." In this episode focused on effective leadership and communication during a crisis, you'll learn how she's helping her 14-hospital system and 4,000+ SHSMD members rise to the occasion and guide their communities toward recovery and growth.

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