Stewart Gandolf interviews Dr. Wayne Guerra on his 2014 Patient Experience Summit presentation: Healthcare Game Changers in Mobile App

Read our blog on this podcast here:

https://healthcaresuccess.com/blog/podcast-interview/cleveland-clinic-panel-patient-engagement-essential-healthcare-mobile-apps.html

Sam Jones interviews Linda Golding at the 2014 Patient Experience Summit on her presentation: Reducing Compassion Fatigue and Building Cultural Competence Using Text.

Cleveland Clinic Speaker Series: Linda Golding, Chaplain, New York-Presbyterian Hospital.

Read our blog on this podcast here:

https://healthcaresuccess.com/blog/podcast-interview/empathy-innovation-summit-reducing-compassion-fatigue-using-spiritual-texts.html

Lonnie Hirsch interviews Lisa Ryan, Executive Director, Kaiser Permanente. Lisa and Lonnie discuss the integrated, total health approach and how advertising efforts communicate the “secret sauce” of what makes Kaiser members happy.

Read our blog on this podcast here:

https://healthcaresuccess.com/blog/podcast-interview/kaiser-permanente-secret-sauce-patient-stories-well-told.html

Lonnie Hirsch interviews Gus Taylor, Chief Administrative Officer, Florida Medical Clinic. Lonnie and Gus discuss provider engagement and Florida Medical Clinics commitment to patient satisfaction.

Read our blog on this podcast here:

https://healthcaresuccess.com/blog/podcast-interview/patient-satisfaction-challenge-winning-provider-engagement.html

Sam Jones interviews Maureen Fagan, Executive Director, BWH Center for Patients and Families. Sam and Maureen discuss patient care experience and other key topics from her presentation at the Cleveland Clinic Patient Experience Summit.

Read our blog on this podcast here:

https://healthcaresuccess.com/blog/podcast-interview/medical-grand-rounds-impact-patients-perceptions-care-physicians.html

Lonnie Hirsch interviews Alicia Jansen, Associate Vice President of Marketing, MD Anderson Cancer Center. Lonnie and Alicia discuss patient and caregiver perspectives, making appointments, and more.

Read our blog on this podcast here:

https://healthcaresuccess.com/blog/medical-marketing-advertising/how-md-anderson-empowers-patients-from-the-first-virtual-contact.html

Lonnie Hirsch interviews David Marlowe, Founder of Strategic Marketing Concepts at SHSMD. Lonnie and David discuss ROI, the measurable revenue and net margin return, and hospital profitability.

Read our blog on this podcast:

https://healthcaresuccess.com/blog/medical-marketing-advertising/the-true-definition-of-roi-metrics-for-profitable-hospital-marketing.html

Lonnie Hirsch interviews Kelly Jo Golson, SVP & Chief Marketing Officer, Advocate Healthcare. Lonnie and Kelly discuss the challenging process of transitioning to a master brand, how gaining support is an important aspect of the process, and more.

Read our blog on this podcast here:

https://healthcaresuccess.com/blog/podcast-interview/the-art-and-science-of-creating-a-master-brand-for-advocate-health-care.html

Lonnie Hirsch interviews Alan Shoebridge, Senior Director Of Marketing & Communications, Providence Health. Lonnie and Alan discuss "White Coat Syndrome", what it is, and the cure for it.

Read our blog on this podcast here:

https://healthcaresuccess.com/blog/podcast-interview/white-coat-syndrome-why-marketing-professionals-have-it-and-how-to-cure-it.html

Lonnie Hirsch interviews Eula McKinney, Director of UCSF Medical Center. Lonnie and Eula discuss service line marketing, capturing and using meaningful data from the clinician and end user perspective to drive change in operations and communications, and more.

Read our blog on this podcast:

https://healthcaresuccess.com/blog/podcast-interview/wellness-mindset-service-line-marketing-to-keeping-patients-out-of-the-hospital.html