Heather shares how her love for solving big, complex problems has led her to spearhead transformative initiatives within IHG, and she describes how she navigates cross-functional, multi-year challenges.  She explains why having champions is critical the more senior you become, why public speaking is important, and how she crafts presentations that are both impactful and memorable.

Heather shares how her love for solving big, complex problems has led her to spearhead transformative initiatives within IHG, and she describes how she navigates cross-functional, multi-year challenges. She explains why having champions is critical the more senior you become, why public speaking is important, and how she crafts presentations that are both impactful and memorable.

Heather shares how her love for solving big, complex problems has led her to spearhead transformative initiatives within IHG, and she describes how she navigates cross-functional, multi-year challenges.&nbsp; She explains why having champions is critical the more senior you become, why public speaking is important, and how she crafts presentations that are both impactful and memorable.

Heather Balsley, Chief Commercial & Marketing Officer, IHG Hotels & Resorts, interviewed by Lan Elliott

<blockquote><blockquote><blockquote>At It’s Personal Stories, A Hospitality Podcast, we believe that leadership is shaped as much by setbacks and self-doubt as by achievements and accolades. That’s why we go beyond titles and résumés to uncover the personal journeys of hospitality leaders—the moments of vulnerability, resilience, and courage that define true success.&nbsp;</blockquote></blockquote></blockquote> <blockquote><blockquote><blockquote>Since 2022, our mission has been to empower the next generation of leaders by sharing unfiltered stories of growth from across the industry. With more than 250 interviews and counting, we’ve built a library of candid conversations that reveal not only strategies for professional advancement, but also lessons in authenticity, balance, and perseverance.&nbsp; Recognized each year by the International Hospitality Institute as a top hospitality podcast, It’s Personal Stories continues to inspire dreamers and doers to push boundaries, embrace challenges, and pursue their goals with confidence. Learn more and watch the Interviews at www.ItsPersonalStories.com and Follow Us here on LinkedIn.</blockquote></blockquote></blockquote>

Business

Education

Self-Improvement

Careers

Management

At It’s Personal Stories, A Hospitality Podcast, we believe that leadership is shaped as much by setbacks and self-doubt as by achievements and accolades. That’s why we go beyond titles and résumés to uncover the personal journeys of hospitality leaders—the moments of vulnerability, resilience, and courage that define true success.  Since 2022, our mission has been to empower the next generation of leaders by sharing unfiltered stories of growth from across the industry. With more than 250 interviews and counting, we’ve built a library of candid conversations that reveal not only strategies for professional advancement, but also lessons in authenticity, balance, and perseverance.  Recognized each year by the International Hospitality Institute as a top hospitality podcast, It’s Personal Stories continues to inspire dreamers and doers to push boundaries, embrace challenges, and pursue their goals with confidence. Learn more and watch the Interviews at www.ItsPersonalStories.com and Follow Us here on LinkedIn.

At It’s Personal Stories, A Hospitality Podcast, we believe that leadership is shaped as much by setbacks and self-doubt as by achievements and accolades. That’s why we go beyond titles and résumés to uncover the personal journeys of hospitality leaders—the moments of vulnerability, resilience, and courage that define true success.&nbsp; Since 2022, our mission has been to empower the next generation of leaders by sharing unfiltered stories of growth from across the industry. With more than 250 interviews and counting, we’ve built a library of candid conversations that reveal not only strategies for professional advancement, but also lessons in authenticity, balance, and perseverance.&nbsp; Recognized each year by the International Hospitality Institute as a top hospitality podcast, It’s Personal Stories continues to inspire dreamers and doers to push boundaries, embrace challenges, and pursue their goals with confidence. Learn more and watch the Interviews at www.ItsPersonalStories.com and Follow Us here on LinkedIn.

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Heather Balsley, Chief Commercial & Marketing Officer, IHG Hotels & Resorts, interviewed by Lan Elliott

Heather Balsley, Chief Commercial & Marketing Officer, IHG Hotels & Resorts, interviewed by Lan Elliott

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