December 03, 2020

Heidi Wallman - Data: Managing, Measuring, and 'Proving them Wrong!'

17 minutes

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To share with us the power and importance of HR Data we have Heidi Wallman with us. Heidi is the Corporate People Systems Director at Canyon Ranch. She specializes in analysis, metrics and reports involving people data to support and continually improve operations of the People Services Department in selecting & retaining a world class workforce in supporting the mission of Canyon Ranch. Her truest passions lie at the heart of HR Analytics, and being able to provide meaningful metrics to colleagues within the company.

Without further ado, why don’t we jump right in and learn how Heidi uses and manages data to… ‘Prove them Wrong.’

[00:01 - 02:37] Opening Segment

Let’s get to know Heidi Wallman

Heidi talks about her interests in HR

[02:38 - 07:11] Managing 1,400 Employees Across 4 Properties

Allowing employees self-service - 94% utilization

Heidi’s tips to drive utilization

Taking ownership of the data; Heidi’s experiences

[07:12 - 11:31] HR Metrics that Drive Business Decisions

Heidi talks about knowing your measurements

Getting managers involved in the decision making process

Other metrics that have resonance

[11:32 - 14:15] How to, “Prove Them Wrong”

Heidi talks about what she means by this phrase

Challenging the perceptions and assumptions with data

Dealing with push back

[14:16 - 16:48] Closing Segment

Summary of our conversation

Thinking of HR as an art and using the data

Final Words

Resources Mentioned:

Talent Finders

Tweetable Quotes:

“What gets measured gets managed. If you don’t know what your measurements are you’re now going to know where you stand or how you can make and track improvements.” - Heidi Wallman

“Once we drill down into the data, and provide them with actual detailed data, we can prove them wrong.” - Heidi Wallman

Connect with Heidi on LinkedIn. Visit https://www.canyonranch.com to learn more.

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Twitter

Email: [email protected]

This show is brought to you by Turetsky Consulting LLC, our company providing business consulting on Analytics, HR Processes, and Rewards with a focus on getting answers that organizations need by demystifying People Analytics.

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