Helpdesk Nightmares

Cody is on the hot seat this week, and we go a little LESS easy on him!. Find out the answers to Jen and Mark's questions on Episode 18!

Jen is on the hot seat this week, but we go a little easy on her. Find out the answers to Cody's and my questions on Episode 17!

Let's discuss the trope that IT people lack soft skills, are introverts, don't like people in general and aren't good at dealing with social situations. True? Utter lies?

I'm sorry, sir, there's no such thing as a "classic" password but I can reset the password to your locked-out account?

So you need your password reset? After I just reset your password for you 2 hours ago? I see...

We had a tech nightmare of our own this week. Much of the episode wasn't actually recorded. BUT we are giving you what we did have (because I hate when podcasts skip a week). Hope you enjoy!

We continue our password series this week with users who don't understand why passwords have to be so complex.

This may not be a full episode (sorry about that) but don't you just hate when a podcast you like/listen to skips a week? Jen and I answer some Yahoo Answers and talk about how she tried to take down the network this week.

You know that one guy at the office who writes down his computer password and puts it on a sticky note on his monitor? Don't be that guy.

It seems like a simple thing. Something one learns in kindergarten. Surprisingly... so many seem to struggle to understand right from left.