Many of us avoid giving feedback because it can feel negative and uncomfortable. We’re afraid of a poor reaction from the student and we really don’t want to hurt their feelings – after all – they already have so much pressure on them. And let’s be honest - sometimes, we just want to be liked.

And yet as preceptors, giving good feedback is probably one of the most important jobs we have. If our learners – whether students or residents - are going to be successful, deliver excellent patient care, and even keep patients safe, they’ve got to hear some tough feedback every now and again. If we’re being truthful – so do we.

Dr. Shannon James from Husson University joined me for a discussion about giving good feedback to learners. Her thoughtful and fearless approach to this really resonated with me and I hope it does for you, too.

Host
Kathy Schott, PhD
CEimpact
 
Guest
Shannon James, PharmD, BCPP
Assistant Professor of Pharmacy Practice
Husson University School of Pharmacy

About Dr. James:
Dr. Shannon James is a Board Certified Psychiatric Pharmacist and an Assistant Professor of Pharmacy Practice at the Husson University School of Pharmacy. Shannon earned B.S. Pharmaceutical Studies and Doctor of Pharmacy degrees at the University of Kansas. After graduation, she completed a PGY1 Pharmacy Practice residency at the New Mexico VA Health Care System in Albuquerque, NM followed by a PGY2 Psychiatric Pharmacy residency at Community Health Network and Butler University in Indianapolis, IN. She is a certified Mental Health First Aid instructor and is involved in grant-funded efforts to improve access to harm reduction resources for opioid use disorder in Maine. Her clinical interests include severe mental illness, substance use disorders, and patient advocacy.

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CE Information
At the end of this course, preceptors will be able to:
1. Describe strategies for effective feedback.
2. Discuss how establishing a set of core assumptions about learners can assist in delivering effective feedback.

UAN: 0107-0000-23-231-H99-P
Release Date: 06/21/2023
Expiration Date: 06/21/2026

The speakers have no relevant financial relationships with ineligible companies to disclose.

This program has been:
Approved by the Minnesota Board of Pharmacy as education for Minnesota pharmacy preceptors.

Reviewed by the Texas Consortium on Experiential Programs and has been designated as preceptor education and training for Texas preceptors.

Want more information on this and related topics?

Providing Effective Feedback
Many of us avoid giving feedback because it can feel negative, however, it is essential for growth and quality communication. The evidence-based methods discussed in this course give you skills to provide effective feedback that facilitates learning and empowers students and residents.

Using Feedback to Improve Your Teaching 
Feedback is essential to developing a trusting and safe environment where learners can grow in their confidence. This course will give you some proven strategies for accepting and implementing critical feedback on your teaching.

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