HFS PODCASTS

In this latest episode of HFS Unfiltered, Hridika Biswas, Senior Analyst at HFS Research is in conversation with Adam Bujak, CEO and co-founder of KYP.ai.

The potential for process intelligence to impact broad based operational performance is vast. The need of the hour is a solution that can meet the scale and speed at which enterprises operate and the associated use cases that go enterprise-wide, tracking and contributing toward broad-based business performance. KYP.ai, a startup in Berlin, Germany, had a similar realization while developing its process intelligence product in its last five years of engaging with enterprise leaders.

Read the full POV titled “Is your process intelligence tech rising to meet the challenges of enterprise scale and complexity?” here: https://www.hfsresearch.com/research/kyp-ai-process-intelligence/

In this edition of Unfiltered Stories, Saurabh Gupta, President Research and Advisory Services at HFS, connects with Varun Bijlani, Global Managing Partner – Hybrid Cloud Services, IBM Consulting, and Tom Reuner, Executive Research Leader & Head of EMEA at HFS. They discuss why tangible business value from cloud transformation remains elusive.

Read the associated Market Vision Paper titled “Tangible business value from cloud transformation remains elusive” here: https://www.hfsresearch.com/research/ibm-business-cloud/

In this edition, HFS' David Cushman and Ascendion's Dr Paul Roehrig dive into how generative AI is transforming how Ascendion works, and what it can deliver to its clients.

Ascendion was named as a Market Leader in the industry first HFS Horizons: Generative Enterprise Services study, 2023. Ascendion is on a mission to transform itself into a Generative Enterprise itself. It is both large enough to be credible, small enough to be agile, and present in early stage client strategy work.

In this videocast we cover what Generative Enterprise(tm) means for Ascendion and how the firm's focus on Generative Enterprise(tm) is benefiting its clients; the most exciting projects being delivered for clients with GenAI right now, and why enterprise leaders should consider trying a rising star such as Ascendion in applying this emerging technology.

HFS evaluated 35 service providers addressing the Generative Enterprise.

Read the associated HORIZONS REPORT - HFS Horizons: Generative Enterprise Service Providers, 2023: https://www.hfsresearch.com/research/hfs-horizons-generative-enterprise-services-2023/

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Yusuf Tayob, Group Chief Executive– Operations at Accenture about the growing interest in generative AI in enterprise-level use cases. They also discussed the current state of data and AI in enterprises, the importance of data modernization, and the need for continuous transformation to align with the broader AI conversation.

Phil and Yusuf cover a range of topics, including:

In this edition, HFS’ Elena Christopher discusses how to make a real impact with generative AI in financial services while balancing security and ethics concerns.

GenAI’s meteoric rise has captivated consumers and businesses alike with its quick-win benefits and still largely untapped potential. But can it be safely used for value and potential differentiation in financial services? In this edition of HFS Unfiltered, HFS’ Chief Research Officer and Head of Financial Services Research Elena Christopher hype busts GenAI with Gil Perez, Chief Innovation Officer, Deutsche Bank, and Sean O’Donnell, CTO for Financial Services International, Publicis Sapient.

Key themes include:

HFS Research’s Rohan Kulkarni and Smart Data Solutions CEO Shashi Yadaki debate balancing the ubiquity of AI, be it ML, NLM, or GenAI and its incredible potential to improve the triple aim of care (reducing costs, enhancing experiences, and improving health outcomes) with data privacy, security, and ethical algorithms requires a new level of maturity and sophistication.

In this conversation moderated by HFS Research’s Saurabh Gupta, we explore the possibilities of addressing non-medical costs in healthcare and the disruption that self-insured employers are driving quietly but steadily.

Join Ron Walker, US leader for managed services at KPMG, and Don Ryan, Research Fellow at HFS, as they explore how companies are operationalizing the use of managed services for strategic advantage. They also share their experiences with enterprises, outlining high-value focus areas and strategies for accelerating time to benefit. Learn how to effectively leverage the capabilities of service providers and chart a course for a future that embraces a managed services-led enterprise architecture.

In a survey by HFS & KPMG of over 1000 senior enterprise executives, the findings resoundingly demonstrate a shift in how companies perceive managed services. They are now implementing them more extensively than in previous years. The model has reached a mature state of adoption, with businesses moving beyond the back office, cost savings, and technology focused approaches. Instead, they are leveraging managed services to drive strategic outcomes, including accelerated innovation, accurate forecasting, regulatory risk management, stakeholder trust, and agile adaptation to market changes.

Additional Resources:

EY was named as a Market Leader in the latest HFS Horizons: Life Sciences Service Providers study, 2023. EY blurs the lines between its capabilities of advisory and technology platforms with the demand side needs across the value chain by attracting industry talent, investing in technical capabilities, and cultivating a strategic partner ecosystem to address the triple aim of care, sustainably.

HFS Horizon evaluated 29 service providers addressing the life sciences market across four dimensions; Why, What, How and So What for their ability to address the triple aim of care (cost, experience, and health outcomes).

The study highlights the unprecedented sophistication of service providers as they assemble various types of ecosystems to drive differentiation and meet elevated outcome expectations, yet the industry is biased toward maintaining the status quo by buying services rather than outcomes. In the conversation with Pamela Spence, we get a taste of EY's exciting life sciences plans...listen on to learn more.

Read the associated HORIZONS REPORT – “HFS Horizons: Life Science Service Providers, 2023" here: https://www.hfsresearch.com/research/hfs-horizons-life-science-service-providers-2023/

At HFS we’re calling 2023 the year of digital dichotomy. On one hand, there is an imminent “slowdown” given myriad macroeconomic headwinds and other factors, and on the other, there is a “big hurry” to innovate and find new sources of value to grow and differentiate. In financial services, the lion’s share of digital investment has gone to retail banking business lines, with a heavy emphasis on customer experience (CX). But commercial banking and its institutional customers are hungry for innovation and ease of onboarding and servicing.

In this edition of HFS Unfiltered, Elena Christopher talks shop with Sumanta Basu, Global Head, Intelligent Process Automation at Wipro, and Doug Shum, Director of Financial Services Solutions at Appian about how their firms are working together to seriously amp customer experience for commercial banks and institutional customers.

Key discussion topics include:

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Sandeep Dadlani - Executive VP, Chief Digital & Technology Officer at UnitedHealth Group about the flavor of the year which is GenAI and how it’s changing and impacting the healthcare industry.

Read the associated blog, “Be pragmatic, excited, and responsible: how to get GenAI done” here: https://www.horsesforsources.com/dadlani-getting-genai-done_dadlani_122223/