HFS PODCASTS

HFS PODCASTS

By HFSTechnology
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HFS PODCASTS episodes

  • Fireside Chat | Phil Fersht Talks with Publicis Sapient CEO Nigel Vaz about GenAI

    On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Nigel Vaz, CEO at Publicis Sapient about his excitement for GenAI and how GenAI has evolved from predictive to creative, and how this shift could impact business efficiencies and product development.

    Phil and Nigel cover a range of topics, including:

    • AI's Potential and Risks in Business.
    • Continuous Learning with AI Tools.
    • Digital Transformation Mindset Shift.
    • Ethical AI Development and Impact on Businesses.
    • AI Limitations and Ethical Considerations.
    • Adapting to Industry Changes in Professional Services.
    • Enterprise Tech's Future: Platform Effects and AI.

      • Read the associated blog, “Nigel’s North Star approach is guiding the GenAI path" here.

      17 min
    • Fireside Chat | Phil Fersht Talks with Infinite Computer Solutions Sanjay Govil

      On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Sanjay Govil, Founder and Chairman at Infinite Computer Solutions about his personal and digital business journey.

      Sanjay Govil is a prominent business leader and global entrepreneur with a track record of founding and building successful businesses. In 2001, Mr. Govil founded Infinite Computer Solutions, an innovative technology solutions company engaged in digital transformation. Then in 2017, he founded Zyter, which offers a wide range of digital health products. Mr. Govil currently serves as chairman of the board for Infinite and Zyter. Both companies are headquartered in Rockville, MD.

      Phil and Sanjay cover a range of topics, including:

      • How did you decide to form Infinite?
      • What are some of the key elements that differentiate Infinite from the Tier 1s and Sub 2B+ Firms?
      • What are your objectives for growth and are you planning on staying private?
      • You are the owner of the Washington Freedom Cricket team. So, tell us about what caused you to buy a cricket team and how did the first season go.
      • Do you still play cricket? What role do you play in your team playing 11?
      • What are your takeaways from your recent state dinner at the Whitehouse?
        • 13 min
      • Unfiltered Stories | CX Transformation: Designing the future you want

        Many enterprises are grappling with changing customer expectations, and need to transform fast to meet them.  So, in this edition of Unfiltered Stories, Melissa O'Brien, Executive Research Leader at HFS Research caught up with two Capgemini thought leaders Juliet Fehr, Head of CX Transformation, Intelligent Customer Operations at Capgemini, and Sara Elmsly, Contact Centre Go to Market Lead, Digital Customer Experience at Capgemini to explore the following:

        • What’s the state of CX transformation today? How are companies viewing CX and what are their measurements? Are they looking in a broader scope today than several years ago?
        • What about the band-aid solutions that had been put in place during the pandemic — how do you remedy these issues for today’s CX needs? And what’s the right balance between digital deflection and providing stellar personalized services?
        • Can you share some examples of companies that have approached CX transformation well, or not well?  What are the lessons learned?
        • What does the future look like— what constitutes “winning” CX in a market that demands differentiation?
          • 10 min
        • HFS Horizons Report | Intelligent Document Processing Products, 2023

          On this HFS Videocast, two of the authors Hridika Biswas, Senior Analyst, and David Cushman, Executive Research Leader at HFS Research talk about the HFS Horizons Report​ - Intelligent Document Processing Products, 2023 ​which was released recently.

          This HFS Horizons Report examines how intelligent document processing (IDP) technology vendors help clients embrace IDP products to drive process transformation. The study evaluated the capabilities of tech vendors across the HFS IDP products value chain.

          We assessed and rated the intelligent document processing services of 26 IDP technology vendors across dimensions, addressing why, what, how, and so what.

          This report includes detailed profiles of each technology vendor, outlining their HFS Horizons placement, provider facts, and strength and development opportunities across the three Horizons:

          • Horizon 1: Vendors driving functional digital transformation by using IDP solutions.
          • Horizon 2: Vendors exhibiting the HFS OneOffice™ mindset and demonstrating enterprise-level outcomes.
          • Horizon 3: Vendors exhibiting HFS’ OneEcosystem™ approach, driving new business models, and generating new sources of value for enterprises.

            • You can read this HFS Horizons Report here.

            Read the associated blog, “IDP goes beyond document processing to unlock insights from masses of data” here.

            9 min
          • Unfiltered Stories | Simplicity is the new differentiator

            In this edition of Unfiltered Stories, HFS Chief Strategy Officer Don Ryan is in conversation with Abhishek Shankar, President - Communications, Media and Entertainment at Tech Mahindra Americas to discuss the importance of simplification in the telecom industry.

            Abhishek’s current role at Tech Mahindra involves leading the business to simplify the digital transformation journey, as well as directly influencing growth, business cycle times, and productivity of client organizations while keeping pace with the speed of technology disruptions.

            Don and Abhishek cover a range of topics, including:

            • How simplifying IT services and overall solutions can lead to increased traction among service providers with their enterprises in the intricate telecom domain?
            • The role of standard IT solutions in driving efficiency and consistency in telecom operations.
            • How minimalistic IT service offerings can create more value and clarity for telecom clients?
            • The competitive edge that simplified IT solutions can offer in a saturated telecom market.
            • The advantages of redefining SLAs and governance to be more straightforward, transparent, and aligned with both IT vendors and telecom client objectives.
            • Can GenAI be a game changer in driving simplicity?

              • Read the associated Market Vision Paper, "Simplicity is the new differentiator" here.

              30 min
            • HFS Horizons Report | Retail and CPG Service Providers, 2023

              On this HFS Videocast, two of the authors Ashish Chaturvedi, Practice Leader, and Krupa KS, Senior Analyst at HFS Research talk about the HFS Horizons Report​ - Retail and CPG ​Service Providers, 2023 ​which just got released.

              This HFS Horizons Report assesses how well service providers are helping their Retail and CPG clients embrace innovation and realize value. ​

              • Horizon 1: Providers can drive functional digital transformation by reducing costs and improving speed and efficiency, for example, modernizing corporate functions such as F&A, sourcing and procurement, IT, HR, and customer service.​
              • Horizon 2: Providers have Horizon 1 characteristics and the ability to transform end-to-end retail and CPG services, creating unmatched stakeholder experience with a OneOffice™ mindset, for example, creating modern, value-based supply networks.
              • Horizon 3: Providers have Horizon 2 characteristics and are driving entirely new sources of value with a OneEcosystem™ approach, for example, CPG firms adopting direct-to-consumer (DTC) sales models or retailers espousing social commerce to boost their top line. ​

                • You can read this HFS Horizons Report here.

                Read the associated blog, “Retail and CPG firms turn to innovation to combat the digital dichotomy” here. 

                7 min
              • Unfiltered Stories | The Future of Supply Chains – Connected, Networked, and Autonomous

                In this HFS Videocast, Ashish Chaturvedi, Practice Leader at HFS Research is in conversation with Sunil Chauhan, SVP and Global Head New SAAS, and Raja Roy, Head – Digital Transformation, two senior supply Chain Leaders at Tech Mahindra.

                The discussion covers the following topics:

                • Why must enterprises move from traditional and linear supply chains to networked and autonomous ones - Tech Mahindra’s approach and proven results.
                • Why enterprises need to look at outsourcing all supply chain
                  • functions to a single service provider to achieve faster and better results. How does Tech Mahindra engage in E2E transformation?
                • What would be the role of providers in eco-system-driven supply chains? How Tech Mahindra brings all the capabilities together to work with different entities within a supply chain.
                • How should enterprises approach sustainability across the
                  • supply chain? What is the current picture, and how will the future be shaped?

                  You can read the report "HFS Horizons: Supply Chain Services, 2023" here.

                  18 min
                • Unfiltered Stories | Putting GenAI to work fighting financial crime

                  Generative AI (GenAI) has exploded. HFS Research is on a mission to identify what’s fluff versus what’s driving real value for enterprises. In this edition of HFS Unfiltered, we discuss how Apex Fintech Solutions worked with Genpact’s riskCanvas and Amazon Bedrock to rapidly develop and put into production GenAI capabilities in perhaps an unlikely place – financial services. And not just in financial services, but in anti-financial crimes compliance. This is a domain that is heavily regulated, requires strong domain knowledge, and perhaps as a result is heavily manual. Perfect.

                  Discussion topics include:

                  • Apex’s objectives for GenAI.
                  • How Genpact’s riskCanvas helped create a data baseline.
                  • The role that Amazon Bedrock's “foundation models-as-a-service” played.
                  • The outcomes – value and benefit with a side of responsible AI and keeping regulators happy.
                  • Actionable recommendations for making progress and impact with GenAI.
                    • 28 min

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