HFS PODCASTS

HFS PODCASTS

By HFSTechnology
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HFS PODCASTS episodes

  • Fireside Chat | Phil Fersht Talks with ResultsCX MD and CEO Rajesh Subramaniam

    On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Rajesh Subramaniam, MD and CEO, ResultsCX about the potential disruption and hype around GenAI and its impact on the IT and BPO industries and most particularly on CX services.

    Phil and Rajesh cover a range of topics, including:

    • Highlighting his current role at ResultsCX as well as bringing awareness regarding the organization and how it is navigating the changes by staying relevant for its clients.
    • What is the current trend of clients focusing on AI and the potential impact it could have on the industry?
    • How the focus in the current environment is on costs, and that generative AI will be impactful for the industry?
    • What do you think the BPO industry is going to do in the next maybe 12 to 18 months, to respond to this? Who do you think are going to be the winners and losers in this whole scenario?
    • Where are you going to place your big bets, do you think, with ResultsCX? Where do you see your company going, in the next couple of years?
      • 28 min
    • Fireside Chat | Phil Fersht Talks with Tech Mahindra MD & CEO Designate Mohit Joshi

      On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Mohit Joshi, Managing Director and CEO Designate at Tech Mahindra about his personal and digital business journey.

      With over two decades of experience in enterprise technology software and consulting, Mohit has worked with the largest corporations in the world in driving digital transformation and building thriving businesses. He has been a Non-Executive Director at Aviva Plc since 2020 and is a member of its risk and governance and nomination committees. Prior to joining Tech Mahindra, Mohit was President of Infosys Limited. He started his career in banking with ABN AMRO and ANZ.

      Phil and Mohit cover a range of topics, including:

      • Before we get into the industry talk, can you share a bit about your background? Also, have you always wanted to lead a huge global technology business?
      • Who’s been your main influence during your inexorable career rise?
      • So, this brings us to Tech Mahindra – taking over a heritage business like this during a major time of change in our industry is a huge challenge – what will you bring to the table?
      • You’ve been one of the major faces of financial services over the past decade-plus and now you’ve joined a company that leads in the telecom sector, so how do you plan to grow the industry focus in Tech M? Can you compete in BFS with the leaders, or will this take time?
      • Are you enthusiastic or scared about AI? Why?
      • How do you see software and services being impacted by GenAI? Can the current crop of leading firms change their products and delivery models to stay relevant?
      • Do you believe white-collar jobs are under threat with Gen-AI? Do you believe our education system is going to be rocked with so many kids using it for their coursework
      • Finally, if you had one wish for the IT services industry, what would that be?

        • Read the associated report, “Tech Mahindra’s blueprint for growth leans on industry expansion and GenAI” here.

        16 min
      • Unfiltered Stories | The Power of OneEcosystem

        In this edition of Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research connects with Indira Gillingham, VP Partner Alliances at Salesforce, and Jason Kelley, GM at IBM Consulting Strategic Partners to understand how IBM and Salesforce are collaborating to create completely new sources of value for enterprises.

        Read the associated POV, "Salesforce and IBM partner to bring the OneEcosystem™ to life" here.


        20 min
      • Unfiltered Stories | The next frontier of the ServiceNow ecosystem

        This edition of Unfiltered Stories is an “evolution of ServiceNow” spotlight in which Tom Reuner, Executive Research Leader at HFS, connects with Richard Stubbs, Director, ServiceNow Global Practice Lead at DXC Technology. They discuss the evolution of the ServiceNow ecosystem and lessons learned from delivering experience-led outcomes through innovative platform approaches.

        Tom and Richard cover a range of topics, including:

        • What are the new themes and innovations in the ServiceNow ecosystem?
        • What are industry solutions in the context of ServiceNow and what is the progress of building those out?
        • What are client examples for deploying those industry solutions?
        • What comes next in the ServiceNow ecosystem?
        • What piece of advice can we give organizations that are starting or accelerating their ServiceNow journey? Where should they start? With the wisdom of hindsight, what can be the pitfalls?
        • Lessons learned: What is one actionable recommendation for other organizations that may be on a similar journey?
          • 14 min
        • Fireside Chat | Phil Fersht talks with Accenture's Chair and CEO Julie Sweet about GenAI

          Join us in this special Fireside Chat with Phil Fersht, HFS CEO and Chief Analyst, and Julie Sweet, Accenture Chair and CEO, as they delve into the transformative impact of gen AI on the business landscape. Their conversation provides a unique perspective on the future of enterprise tech services and the pivotal role of GenAI in shaping it.

          Read the associated blog, “Entering a decade of Total Enterprise Reinvention… Julie Sweet on creating value in the Generative Enterprise” here.

          10 min
        • Fireside Chat | Phil Fersht Talks with Accenture's Paul Daugherty

          On this special Fireside Chat podcast, HFS CEO and Chief Analyst, Phil Fersht, caught up with Paul Daugherty, Chief Technology & Innovation Officer at Accenture, on the potential impacts of GenAI on enterprises and the workforce; Paul has been a bastion of AI for well over a decade.

          Read the associated blog, “GenAI isn’t just eating software, it’s dining on the future of work” here: https://www.horsesforsources.com/genai-paul-daugherty_091723/

          22 min
        • Fireside Chat | Phil Fersht Talks with Sonata Software CEO & MD Samir Dhir

          On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Samir Dhir, CEO & MD at Sonata Software about his personal and digital business journey.

          As a business leader and technologist, Samir has a proven track record for scaling and leading large businesses and expanding into new industries and markets. He is a client-focused leader who has built and managed businesses in BFSI, Healthcare Life Science, Telecom, Media, and Hi-Tech industries.

          Phil and Samir cover a range of topics, including:

          • What are the key areas Sonata Software is recommending to its clients in its data modernization strategy?
          • We recently did a joint study, where we spoke with 500 executives across Europe and North America these were a split of tech and non-tech senior executives and those people. 68% of respondents said ineffective data capture and human error were the top reasons for poor data quality. So, what does Sonata Software advise its clients to do to fix this human error issue and improve the quality of data that they need?
          • There is some hype around the GenAI space, but I have gathered that Sonata Software has a slightly less hyped view of where this is and how this is going impact the industry.
          • How does Sonata Software's Platformation approach help businesses in their modernization and digital transformation journeys?
          • According to our recent study, 17% of respondents felt the majority of their data is still unusable. So how can we work better with partners to improve this? Why do we continue to struggle with poor data capture after so many years of talking about this and trying to find the right tools to help us?
          • We've come through a fairly tough economy but Sonata Software has seemed to be moving on quite aggressively. So, what do you think we're going to be talking about next year? Is it going to be a year of more positivity and excitement and investment or do we still have some dark times ahead of us, what do you feel?
            • 17 min
          • HFS Horizons Report | Services for the Platform Economy, 2023

            On this HFS Videocast, author Ashish Chaturvedi - Practice Leader at HFS talks about the HFS Horizons Report - Services for the Platform Economy, 2023 which was released recently.

            This report assesses how well service providers are helping their platform clients efficiently run their operations, expand their business, and realize value. This report also evaluated the capabilities of seven providers across the HFS value chain—services for the platform economy, based on a range of dimensions to understand the Why, What, How, and So What of their service offerings.

            You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-services-for-the-platform-economy-2023/

            6 min
          • HFS Horizons Report | Cards and Payments Service Providers, 2023

            On this HFS Videocast, one of the authors Divya Iyer – Practice Leader at HFS talks about the HFS Horizons Report - Cards and Payments Service Providers, 2023 which was released recently.

            This report assessed 14 service providers across their value propositions (the why), execution and innovation capabilities (the what), go-to-market strategy (the how), and market impact criteria (the so what).

            These service providers have demonstrated their ability to support cards and payments across all three Horizons, including functional digital transformation (Horizon 1), enterprise-wide modernization (Horizon 2), and building ecosystems to create new value (Horizon 3). Horizon 3 for payment providers is launching new offerings at speed and scale.

            You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-cards-and-payments-service-providers-2023/

            6 min

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          HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS…