HFS PODCASTS

HFS PODCASTS

By HFSTechnology
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HFS PODCASTS episodes

  • Fireside Chat | Phil Fersht Talks with Roger Lvin, President & Board Member at Hitachi Vantara

    On this special Fireside Chat, HFS CEO Phil Fersht is in conversation with Roger Lvin, President and Board Member at Hitachi Vantara about his personal and digital business journey.

    President and Board Member Roger leads the Digital Services Business and oversees Hitachi Vantara’s global portfolio. He’s based in the US and just hit two years at the company.

    Phil and Roger cover a range of topics, including: 

    • So, what’s new with Hitachi Vantara coming off the pandemic and all the chaotic dynamics in our industry?
    • How are your thoughts evolving with regard to developing talent in this new era?  How are emerging areas like Gen-AI changing the picture?
    • Hitachi Vantara is placing big bets on Vietnam and Portugal as nearshore delivery locations. Tell us more about why are you so big on these regions and what are they bringing to the table beyond more “traditional” regions.
    • How would you sum up what the world of enterprise tech services will be like in two years' time, Roger?  How fast are things moving based on your new
    • experiences?
      15 min
    • Unfiltered Stories | The great commercial banking innovation catch-up

      Commercial banking is a critical revenue generator for financial institutions. However, as we found in a recent study conducted by HFS Research in partnership with Infosys, the lion’s share of digital investment has often gone to the retail banking line of business, leaving commercial customers hungry for innovation.

      In this edition of HFS Unfiltered, we caught up with Chinmay Patel, the CIO for Commercial Banking Technology at Citizens Bank to discuss how Citizens is driving innovation in commercial banking despite some pretty notable market headwinds. Key discussion topics include:

      • Building healthy regional commercial banks
      • Driving impact and progress amid macroeconomic challenges
      • Balancing short-term wins with long-term innovation needs
      • Bringing generative AI and other fantastic innovations to work for commercial banking
      • Activating ecosystems as a critical growth strategy
      • 20 min
      • Unfiltered Stories | Healthcare ecosystem capabilities and experience can supercharge performance

        In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Sanjay Subramanian, SVP & Business Unit Head - Healthcare Payer, and Srinivas Shankar, Global Head of Life Sciences and Chief Commercial Officer at Cognizant Americas.

        Cognizant’s capabilities that powered wins with Boehringer Ingelheim and Horizon Healthcare of NJ reflect their ability to support very large transformations and convert capabilities to performance.

        23 min
      • Unfiltered Stories | Perception Isn’t Always Reality: The Case for More Effective Data Management

        In this edition of Unfiltered Stories, Don Ryan, Chief Strategy Officer

        at HFS Research discusses with Rex Ahlstrom, CTO & Executive VP- Innovation & Growth at Syniti, and Allan Coulter, Distinguished Engineer & Global CTO - SAP Services at IBM the business case and requirements for effective data management. Our research shows Perception isn’t reality when it comes to data.

        Rex Ahlstrom leads the company’s product strategy and development

        roadmap and drives customer adoption of its technology. Whereas, Allan Coulter drives value-engineered outcomes for organizations transforming with SAP technology and IBM offerings.

        Syniti and IBM have a strong history and long-standing partnership,

        working to solve complex data challenges for some of the world’s largest organizations. Data has become a core element of the strategy for every organization.

        HFS Research recently conducted a global survey of 300+ executives from large enterprises to understand the state of data management and uncover areas of opportunities and challenges. So, in this videocast, they are going to review the findings and share examples of how companies can improve data management and data quality to drive business success. Read the full report here: https://www.hfsresearch.com/research/perception-isnt-always-reality-the-case-for-more-effective-data-management/

        45 min
      • HFS Horizons Report | Employee Benefits Administrators, 2023

        On this HFS Videocast, one of the authors— Rohan Kulkarni, Practice Leader - Healthcare and Life Sciences—talks at HFS about the HFS Horizons Report - Employee Benefits Administrators, 2023, which was

        released recently.

        This report examines benefits administrators’ role in managing benefits for employers. We assessed and rated the service capabilities of 25 benefits administrators across dimensions addressing Why? What? How? And So What?

        You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-employee-benefits-administrators-2023/

        5 min
      • Unfiltered Stories | Wipro shines as a payer enterprise innovator

        In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Nani Iyer, Head of Growth and Strategy, at Wipro Healthcare.

        Wipro was named as an enterprise innovator in the latest HFS Horizons: Healthcare payer-provider services study. Their strategy aligned with addressing the challenges of healthcare costs and the experience of care.

        • HFS Horizon evaluated 21 service providers across the Why, What, How and So What dimensions aligned with their ability to address the triple aim of care (cost, experience, and health outcomes).
        • The study highlighted the shifting funding of healthcare, changing contracting paradigms, and the growth in vertical integration.
        • The service industry is attracting service providers of all stripes including IT service providers, healthcare domain experts, consultants, and BPO players in an attempt to address the triple aim.
        • 10 min
        • Unfiltered Stories | Wipro shines as a payer enterprise innovator

          In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Nani Iyer, Head of Growth and Strategy at Wipro Healthcare.

          Wipro was named as an enterprise innovator in the latest HFS Horizons: Healthcare payer-provider services study. Their strategy aligned with addressing the challenges of healthcare costs and the experience of care.

          • HFS Horizon evaluated 21 service providers across the Why, What, How and So What dimensions aligned with their ability to address the triple aim of care (cost, experience, and health outcomes).
          • The study highlighted the shifting funding of healthcare, changing contracting paradigms, and the growth in vertical integration.
          • The service industry is attracting service providers of all stripes including IT service providers, healthcare domain experts, consultants, and BPO players in an attempt to address the triple aim.
          • 10 min
          • Hot Vendor Firesides | Apto.ai’s ML-powered No-Code platform generates instant Java code advantages

            Prashanth Kuppur set out to build an engine that can think like an architect, write code like a developer, test like a QA, build like an engineer, and maintain like a DevOps, that’s how the idea of Apto.ai was born.

            Find out why he and managing director Bjorn Schwarz are convinced that the way they have applied machine learning to their platform gives them an edge over competitors and leaves them ready to embrace the Generative AI revolution rather than fear it. Marvel fan Prashanth has Jarvis in his sights.

            The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and impact on our OneOffice Framework. Those selected are collated and published quarterly and added to our online database. They each have the vision and strategy to impact and disrupt the market.

            The videocast is in three sections in which we:

            • Warm-up: What does this Hot Vendor deliver?
            • Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
            • Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
            • 27 min
            • Unfiltered Stories | Driving innovation impact in trade finance in uncertain times

              In a recent study conducted by HFS Research in partnership with Infosys, we explored the “tale of two cities” market where there is an array of macroeconomic challenges with very real impacts such as the recent bank failures. But there is also incredible innovation with the

              potential to drive vast change and improvement. HFS caught up with Rajesh Wadhwa, Global Head of TTS Core Trade and Loan Servicing Technologies, Citibank, to talk about what this delicate balance means for the world of trade finance.

              In this talk, we answer the following questions:

              • What the heck is trade finance?
              • What are the biggest challenges facing this dynamic facet of the
              • financial services sector?
              • How is Citibank grappling with talent in a hybrid world?
              • How is innovation driving process improvement in trade finance?
              • What’s the evolving role of ecosystems?
              • 16 min
              • HFS Horizons Report | ServiceNow Services, 2023

                On this HFS Videocast, one of the authors— Tom Reuner, Executive Research Leader at HFS—talks about the HFS Horizons Report -ServiceNow Services, 2023, which was released recently.

                This study focuses on facilitating large-scale transformation and innovation, not just software implementation and IT-centric use cases. Key aspects are transformational outcomes, industry-specific solutions, and innovative use cases.

                You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-servicenow-services-2023/

                10 min

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