HFS PODCASTS

HFS PODCASTS

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HFS PODCASTS episodes

  • HFS Horizons Summit-NYC—Opening Keynote: Moving at 100X: The Intersection of Speed and Scale

    Speaker:

    Sandeep Dadlani, Chief Digital & Technology Officer, UnitedHealth Group

    Session Description:

    In an on-demand world, many healthcare organizations are reimagining the digital experience for consumers, patients, members, clinicians, employers, and other stakeholders. The vision of the autonomous enterprise offers new ways to serve our common mission: help our industry look after people and help them be healthier while letting them navigate health care more easily and with less friction. So how do we get there faster? We need technology to connect people, data, and processes so people’s daily interactions with the health system are simple, intuitive, and connected. We can get there, and it will take an entire innovation ecosystem.

    32 min
  • HFS Horizons Summit-NYC—Automation Does Not Equal Autonomous: What’s the Ongoing Role of Automation and AI in the Autonomous Enterprise?

    Moderator:

    Ralph Aboujaoude Diaz, Practice Leader, HFS

    Panelists:

    • Mariesa Coughanour, Head of NA Delivery, Automation Advisory & Mindshare, Cognizant
    • A. J. Hanna, SVP, Transformation and Automation, Coronis Health
    • Maxim Ioffe, Global Intelligent Automation Leader, WESCO Distribution
    • Subbiah Mahalingam, Sr Director, Data Engineering, Automation & Analytics Technology & Global Services, BD
    • Ken Parmelee, Senior Director, Intelligent Automation Strategy, Pegasystems Inc.
    • Tony Sumpster, Chief Executive Officer, Worksoft

      • Session Description:

      Although the terms “autonomous” and “automation” are frequently interchanged, it’s important to understand they are not the same thing. The key difference is the degree of human interaction with processes.

      Becoming an autonomous enterprise doesn’t mean removing all human interactions with processes—it just means fewer humans in loops that don’t need humans anymore. Automation coupled with AI can act as a critical enabler.

      Expect a hype-free and cutting-edge discussion that will answer these questions:

      • Why are 70% of enterprises still “automation beginners” despite significant advancements in automation and AI?
      • What does a target autonomous enterprise architecture look like?
      • Could generative AI drastically accelerate the transition to a more autonomous enterprise?
      • What role will business and IT service providers play?
        • 46 min
      • HFS Horizons Summit-NYC—The Great ChatGPT Bake Off

        Moderator:

        Joel Martin, Executive Research Leader, HFS

        Panelists:

        • Jo Debecker, Global Head, Wipro FullStride Cloud, Wipro
        • Stephen Dunn, Head of Innovation and FinTech, Sumitomo Mitsui Banking Corporation
        • Cyrus Khajvandi, Co-Founder & CEO, Humata.ai
        • Sibu Kutty, Worldwide Tech Leader, GTM Programs, Amazon Web Services (AWS)
        • Vikrant Karnik, Global Business Leader of Cloud and Technology Services, Genpact
        • Sheri Sullivan, Partner/Global Payroll Operate Leader, EY

          • Session Description:

          Generative AI is poised to disrupt how customers, employees, and technology interact. We’re moving beyond bots focusing on discrete problem solutions toward contextual interpersonal discussion and co-creation. Are solutions like ChatGPT ready for prime time? Or is it all just hype?

          In this session, we will debate the hype versus reality of whether generative AI can have a profound impact on business. We’ll even invite ChatGPT to the conversation. Our topics include:

          • ChatGPT—fun widget or game-changing “iPhone moment for AI”?
          • Generative AI is not new. Why is it so hot now? How can it best be harnessed?
          • How does generative AI impact employee experience? Will employees benefit or be replaced?
          • What’s the outlook for customer experience? Are there benefits to be had?
          • The ethics of AI are always a concern. How do they play into generative AI?
            • 51 min
          • HFS Horizons Summit-NYC—C-Suite Fireside Chat with Oliver Pfeil: Driving New Sources of Value Through the Connected Enterprise

            Speakers:

            • Oliver Pfeil, CEO, Capgemini Business Services
            • Saurabh Gupta, President, Research and Advisory Services, HFS

              • Session Description:

              Process excellence must move beyond siloed functions by combining process, technology, people, and process ownership governance to create value. Overall, a successful transformation strategy starts with reviewing the operating model, delivery model, and processes to support the value that needs to be driven by an enterprise.

              To arrive at these desirable outcomes, enterprises need a partner who can understand the maturity of the enterprise in the transformation journey and deliver value through implementing intelligent processes.

              Capgemini’s Connected Enterprise approach has a strong focus on driving value. This session explores how Capgemini’s value proposition, expertise, and capabilities across its global practices are delivering value and sustainable business outcomes for its clients’ organizations. 

              In the session, we will hear from Oliver Pfeil, CEO of Capgemini Business Services, on:  

              • The value: How do you look at process excellence and how does it fit in the bigger transformation picture?
              • The journey: What should be the focus on making processes efficient and implementing modern technology during a transformation? 
              • The opportunity: How is Capgemini helping its clients define and realize value in their transformation journeys?
                • 28 min
              • HFS Horizons Summit-NYC—Data: The Lifeblood of the Autonomous Enterprise

                Moderator:

                Reetika Fleming, Executive Research Leader, HFS

                Panelists:

                • Kevin Campbell, Chief Executive Officer, Syniti
                • Aishwarya Gupta, General Manager – AI Strategy & Solutions Practice Head, Wipro
                • Bets Lillo, Executive in Residence, Texas Christian University
                • Amresh Mathur, SVP- Head of Customer Acquisition, Citizens
                • Abhishek Mittal, VP, Data Analytics and Opex, Wolters Kluwer

                  • Session Description:

                  Despite the dramatic recognition of data as the new currency or the new oil for global business, day-to-day business operations are severely underusing it. To design a data-driven, autonomous enterprise, business leaders must understand the data their enterprise needs to be successful, including understanding the digital detail of processes and interactions.

                  We’ll hear enterprise leaders across business functions address these questions:

                  • What are some emerging best practices for becoming a more data-driven culture?
                  • Is “upskilling” for data competencies working? What else could we be doing?
                  • How do we think about using data as a product, not just as an asset?
                    • 40 min
                  • HFS Horizons Summit-NYC—Leadership Panel: The Road to the Generative Enterprise™️: Confronting the Macroeconomic “Slowdown” with the “Big Hurry” to Innovate

                    Moderator:

                    Phil Fersht, CEO and Chief Analyst, HFS

                    Panelists:

                    • Suzanne Dann, Chief Executive Officer – Americas, Wipro
                    • Chetan Dube, Founder and CEO, Amelia
                    • Tony Filippone, Chief Procurement Officer, AXIS Capital
                    • CP Gurnani, CEO & MD, Tech Mahindra
                    • Sander van 't Noordende, Chief Executive Officer, Randstad
                    • Manish Sharma, Chief Operating Officer, Accenture
                    • Riju Vashisht, Chief Growth Officer, Genpact

                      • Session Description:

                      In our plenary session, join this high-level debate among the big-shots of the business tech world to shine some light on critical topics up for debate, including:

                      • Which enterprise leaders will succeed and which will fail as we tackle this global assault on everything we once knew as stable? Has the role of leadership changed much in the past few years – and will it change even more in the medium term?
                      • Are large enterprises adapting to this new “recessionary” world post-pandemic? Or are most still clinging to the rules of the past?
                      • As we still see talent scarcity on the rise in many parts of the world, what are some of the steps business leaders can take to attract and retain talent? How do we go beyond remote working options to make flexibility equitable?
                      • How is the current economic and business environment impacting investments in emerging tech and innovation? What gets back–burnered, and what moves to the forefront?
                      • Metaverse was the flavor of 2022, now it’s all about generative AI becoming the new we interface with the Internet.  Are we on a constant hype-cycle, or do we expect all these innovative technologies to reach their promised heights?
                      • The shift from GPT3.5 to GPT4 has caught many people by surprise. Does this create more opportunities than threats for enterprises? Is it really as dangerous as many high-profile leaders are saying? How can business leaders prepare their workforce for the increased use of AI?
                      • Can today’s service providers convince enterprises to work with them differently? Can we get past the old-world “effort” partnerships to ones of performance and purpose?
                      • What will our world really be like when we emerge from these challenging times?
                        • 55 min
                      • HFS Horizons Summit-NYC—C-Suite Fireside Chat with Oliver Pfeil

                        Speakers:

                        Oliver Pfeil, CEO, Capgemini Business Services

                        Saurabh Gupta, President, Research and Advisory Services, HFS

                        Session Description:

                        Process excellence must move beyond siloed functions by combining process, technology, people, and process ownership governance to create value. Overall, a successful transformation strategy starts with reviewing the operating model, delivery model, and processes to support the value that needs to be driven by an enterprise.

                        To arrive at these desirable outcomes, enterprises need a partner who can understand the maturity of the enterprise in the transformation journey and deliver value through implementing intelligent processes.

                        Capgemini’s Connected Enterprise approach has a strong focus on driving value. This session explores how Capgemini’s value proposition, expertise, and capabilities across its global practices are delivering value and sustainable business outcomes for its clients’ organizations. 

                        In the session, we will hear from Oliver Pfeil, CEO of Capgemini Business Services, on:  

                        • The value: How do you look at process excellence and how does it fit in the bigger transformation picture?
                        • The journey: What should be the focus on making processes efficient and implementing modern technology during a transformation? 
                        • The opportunity: How is Capgemini helping its clients define and realize value in their transformation journeys?
                          • 1 min

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