HFS PODCASTS

HFS PODCASTS

By HFSTechnology
Download on the App Store

HFS PODCASTS episodes

  • Unfiltered Stories | Digital transformation and interoperability are critical to health plan well-being

    In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Hans Hage, Chief Product Officer, Consumer Operations at UnitedHealthcare. 

    HFS Research and NTT DATA are collaborating to understand the impact of interoperability and digital transformation on the key metrics for health plans, particularly in the context of the triple aim of care. To understand how changes to financial metrics (revenues, cost of care and operations, margins), member health outcomes (reduced obesity, improved chronic care management) and experience (member, employee, and provider experiences) can be attributed to digital transformation and implementation of interoperability across multiple lines of business including Medicare and Medicaid, we spoke to Hans Hage.   

    You can read related MVP here: Digital transformation and interoperability are critical to health plan well-being

    14 min
  • Unfiltered Stories | Reimagining the automation discussion

    This edition of Unfiltered Stories is an “evolution of automation” spotlight in which Tom Reuner, Executive Research Leader at HFS, is joined by Bill Lobig, Vice President, IBM Automation Product Management, and Matt Lyteson, Vice President, CIO Hybrid Cloud platforms, IBM CIO organization. The three discuss lessons learned from operationalizing the journey toward cloud transformation through innovative automation approaches.

    Tom, Bill, and Matt cover a range of topics, including:

    • Where are we with the discussions on automation and what are the key client challenges?
    • How can we cut through the market noise?
    • What are acquisitions like Instana and Turbonomic adding to those client discussions?
    • How do we bring legacy and cloud native capabilities together?
    • What piece of advice can we give organizations that are starting or accelerating their automation journey? Where should they start? With the wisdom of hindsight, what can be the pitfalls?
    • Lessons learned: What is one actionable recommendation for other organizations that may be on a similar journey?
      • 22 min
    • HFS Horizons Report - Digital Engineering Service Providers, 2023

      On this HFS Videocast, one of the authors—Nandini Tare, Associate Practice Leader at HFS—talks about the HFS Horizons Report - Digital Engineering Service Providers, 2023, which was released recently.

      This report assesses the value 25 service providers convey to their clients for digital engineering services.

      You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-digital-engineering-service-providers-2023/


      5 min
    • Hot Vendor Firesides: Botminds targets speed to cut cost of complex automation

      The great hurry up and the great reluctance to spend… every enterprise leader has been scratching their heads trying to suit both masters. Executives see urgency – and ultimately value - in automating the most complex processes. But they see cost in the time that its likely to take. CTO and Co-Founder Ansari Ismail believe Botminds is the answer. Watch this HFS Hot Vendor Fireside videocast to learn how Botminds combines automation, AI, analytics and search to deliver intelligent document processing. Ansari believes it is this combination that enables Botminds to deliver in two weeks what rivals quoted would take them a year.

      The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published quarterly and

      added to our online database. They each have the vision and strategy to impact and disrupt the market.

      The videocast is in three sections in which we:

      • Warm-up: What does this Hot Vendor deliver?
      • Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
      • Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
        • 16 min
      • Genpact focuses on being an agent of change for enterprises

        HFS CEO Phil Fersht is in discussion with the industry legend that is Genpact CEO Tiger Tyagarajan along with Katie Stein, Genpact’s Chief Strategy Officer.

        The business services industry is in the middle of a major pivot from delivering effort-based processes to performance-driven business value, where the value lies in the quality of data and business impact, as opposed to counting butts on seats and checking boxes.

        Phil, Tiger, and Katie dig into Genpact’s 25 year journey that started with the company providing managed services and has evolved to supporting real digital transformation using Data-Tech-AI.

        The webinar had debate on the following pivotal questions:

        • What are the triggers driving genuine enterprise change when there are so many factors assaulting everything we once knew as stable?
        • What are enterprises expecting from business service partners today, what stays the same, and what has changed forever?
        • How Genpact help businesses at a strategic level vs operational?
        • How do we make our industry sexier to attract the best and the brightest?
        • Can today’s service providers convince enterprises to work with them differently?  Can we get past the old-world “effort” partnerships to ones of performance and purpose?
        • What makes Genpact tick these days, and how is it championing new ways of working?
        • What can we expect from the next 2-3 years in business services?

          • Related research:

          You can download a complimentary copy of the HFS view of Genpact here.

          55 min
        • HFS Horizons Report - The Best Service Providers for Retail Banks, 2023

          On this HFS Videocast, one of the authors Elena Christopher - Chief Research Officer at HFS talks about the HFS Horizons Report - The Best Service Providers for Retail Banks, 2023 which was released recently.

          This report assesses how well service providers are helping their retail banking clients embrace innovation and realize value across three distinct horizons:

          • Horizon 1 is digital: Ability to drive functional optimization outcomes through cost reduction, speed, and efficiency.
          • Horizon 2 is experience: Horizon 1 + enablement of the OneOffice™ model of end-to-end organizational alignment across the front, middle, and back offices to drive unmatched stakeholder experience.
          • Horizon 3 is growth: Horizon 2 + ability to drive OneEcosystem™ synergy via collaboration across multiple organizations with common objectives around driving completely new sources of value.

            • You can read this HFS Horizons Report at https://www.hfsresearch.com/research/the-best-service-providers-for-retail-banking-2023/

            7 min
          • Phil Fersht Talks with iOPEX Technologies SVP Phani Sridhar

            On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Phani Sridhar, Senior Vice President - Strategy & Insights at iOPEX Technologies.

            Phil and Phani cover a range of topics, including:

            • The personal and professional journey of Phani Sridhar
            • What does iOPEX Technology do as a company?
            • The Six Principles of The Autonomous Enterprise - How does a company like iOPEX helps to get a company to this place and beyond that into AI and having low governance capabilities to be affected?
            • Did the pandemic and what’s happened since the pandemic, has changed thinking within clients, customers, and services?
            • What’s next in this space (AI & Automation)? How do you look at it as you look down the road with AI adoption and how do you see it as evolving?
              • 23 min
            • Phil Fersht Talks with UST CEO Krishna Sudheendra

              On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Krishna Sudheendra, CEO at UST.

              With more than 25+ years leading high-growth organizations, Krishna Sudheendra is responsible for growing the business at scale and creating shareholder value. He is a recognized leader in the technology and services industry. He leads agile organizations with speed and leverages exceptional global talent through clear governance and transparent reporting.

              Phil and Krishna cover a range of topics, including:

              • The personal and professional journey of Krishna Sudheendra
              • Krishna, you’ve been CEO for coming up to four years – following your time as President and CFO. You’ve stewarded UST through the challenges of Covid and the economic instability the world is facing today. Are you still optimistic for the future?
              • UST is known for the client-centricity of its work – can you tell us a little about how that is embedded within UST as an organisation, and what it means in practice?
              • How do you anticipate clients’ needs changing in IT business services over the next 2-3 years, and how is UST positioning for that?
              • Everyone in the IT business services space knows that talent is a key battleground now; the great resignation may be over, but attracting and retaining key staff is a challenge for service providers across the globe - Do you see the talent war abating, or are we in this for the long haul?
              • UST was recognised in ’22 as Changemaker of the Year by the Global Sourcing Association for its Open Talent strategy – can you give us a quick overview of what it is that makes the Open Talent strategy such a departure from traditional approaches?
              • EX transformation is rapidly becoming a ‘must’ for enterprises competing in today’s landscape – How is UST supporting clients in understanding their needs here?
              • UST has always emphasised its values and aligns with the HFS vision that IT solutions serve business needs - Where do you see diversity, equity and inclusion as part of your employee value proposition today?
              • What are your ambitions for the UST of the future?
                • 13 min
              • HFS Horizons Report - Process Intelligence Products, 2023

                On this HFS Videocast, two of the authors Reetika Fleming, Executive Research Leader and Sam Duncan, Practice Leader at HFS talk about the HFS Horizons Report​ - Process Intelligence Products, 2023 which was released recently.

                This report evaluates leading process mining and task mining vendors’ capabilities. Organizations have found themselves battling decades of technical and process debt, and in the digitally enabled economy, enterprises with efficient operations will succeed. Process intelligence products have the potential to help enterprises significantly impact operations and tackle technical and process debt

                You can read this HFS Horizons Report at https://www.hfsresearch.com/research/process-intelligence-products-2023/

                5 min
              • Phil Fersht talks with KPMG’s Cliff Justice about innovation

                On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Cliff Justice, Partner, Innovation & Enterprise Solutions at KPMG on how can we move forward fast with our innovation thinking.

                Cliff is a leading authority on global service delivery model design and sourcing, with more than 25 years of experience in operations, technology, outsourcing, offshoring and business transformation. He has been an early leader in applying intelligent automation, robotics and cognitive technologies to business operations and services.

                Phil and Cliff cover a range of topics, including:

                • The personal and professional journey of Cliff Justice
                • The study we did where we spoke to several hundred CEOs and Presidents around innovation and 50% of them said innovation must deliver on big bets - So what are the big bets that you see enterprises are making today and are your clients delivering on that?
                • With this kind of global assault on everything we once knew stable happening in the world right now and things are accelerating in the last few months – So how is this impacting innovation?
                • A lot of people around are talking about decoupling and globalization shift – So how do you think the world is going to emerge from this sort of current economic that we're in?
                • As per our recent study only 25% indicated that the CEO led the innovation agenda – So as we're heading towards chief innovation officer developing within companies how do you see it evolving?
                • As 56% of enterprises just don't have tied together innovation strategy – So, what's your advice on how to move needle break the cycle, move forward more aggressively? What are things that you're seeing that can shake things up a bit?
                • What's happening next?
                • What's your advice on how companies can improve its efforts with its partners and peers to be more innovative as a system to stay ahead of the curve rather than react to the curve are you seeing?
                  • 22 min

                About HFS PODCASTS

                From the publisher's feed

                HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS…