HFS PODCASTS

HFS PODCASTS

By HFSTechnology
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HFS PODCASTS episodes

  • Phil Fersht Talks with Xebia’s Global CEO, Anand Sahay

    On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Anand Sahay, Global CEO at Xebia about the digital business journey and global expansion of Xebia.

    Phil and Anand cover a range of topics, including:

    • The tech skills shortage.
    • What is the role of gig work in IT?
    • The emerging needs for cyber skills, data skills, etc. also, the impact of attrition in the large IT services firms and whether this helps to emerge - firms like Xebia?
    • What about Xebia's global expansion and the demand spike we are seeing in the US versus Europe?
      • 17 min
    • HFS OneOffice Awards Videocast | With finalist of Diversity category

      In this HFS OneOffice Awards Videocast edition, Mike Finn, Practice Leader, Employee Experience and Sustainability at HFS Research speaks with HFS OneOffice Awards Diversity category finalist Kaushik Sarawgi, Managing Director (APAC/EMEA) at RRD GoCreative.

      Mike and Kaushik Pradip cover a range of topics, including:

      • RRD’s innovative social impact outsourcing partnership with Business 2 Rural which delivers employment opportunities in remote Himalayan villages in northern India.
      • RRD’s partnership with B2R has been recognized as a Finalist in the Diversity category in the HFS OneOffice Awards 2022.

        • To know more, visit here https://www.hfsresearch.com/one-office-awards/rrd-go-creative-in-partnership-with-b2r-business-to-rural/

        20 min
      • HFS Horizons Report - Healthcare Payer Service Providers, 2022

        On this HFS Videocast, Rohan Kulkarni, Practice Leader - Healthcare and Life Sciences at HFS discuss the HFS Horizons Report - Healthcare Payer Service Providers, 2022 which was released recently.

        This report assesses healthcare payer service providers using our “Why, What, How, and So What” methodology and we also assessed and rated the service capabilities of 21 Healthcare payer service providers.

        You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-healthcare-payer-service-providers-2022/

        5 min
      • Phil Fersht Talks with Publicis Sapient CEO Nigel Vaz

        On this special Fireside Chat, HFS CEO Phil Fersht talks with Nigel Vaz, Chief Executive Officer at Publicis Sapient about his personal and digital business journey.

        In addition to serving as CEO, Nigel is a consulting leader and the author of the Wall Street Journal bestselling book titled “Digital Business Transformation.”

        Phil and Nigel cover a range of topics, including:

        • Tell us more about your background and how you ended up leading a major digital leader like Publicis Sapient.
        • What’s your vision over the next few years and the role of digital on people’s lives and business and how this is going to evolve with the changing work environments, the changing global business environments, and supply chain ineffectiveness? What do you think it’s going to look 
        • COVID changed a lot of how we worked. Suddenly that was a big leap for us, so do you think there needs to be a platform for the next leap? Is it going to be a global recession; is it just a natural evolution of business? What do you think will be that big burning platform for change?
        • You wrote a book, Digital Business Transformation, and covered key attributes for success in it. So, could you talk a little bit about what they are, and how leaders should be thinking as they jumpstart their transformation journeys?
        • What is Publicis Sapient’s role in Digital Business Transformation and driving value and impact?
        • We talk about people driving impact and the workplace of the future. What do you think is going to happen in terms of work culture in the next couple of years and beyond and the impact people want to have in the workplace? How’s that going to change in your view, and what are you doing to address that with your clients?
        • What’s your vision for Publicis Sapient over the next few years and the role of digital on business and people’s lives?
          • 27 min
        • The First HFS Horizons Report: Cloud Native Services

          HFS revealed its first HFS Horizons Report on Cloud Native Services. And also took a look at the Horizons Reports methodology and timeline, and cover other frequently asked questions. In addition, we also looked at the 2023 HFS research agenda.

          Hosting this webinar was Phil Fersht, HFS CEO and Chief Analyst. Phil was joined by President Saurabh Gupta, Chief Research Officer Elena Christopher, and Executive Research Leader Tom Reuner, author of the Cloud Native Services Horizons Report.

          1 hr 6 min
        • All you ever wanted to know about HFS Horizons but were afraid to ask!

          HFS is introducing Horizons Reports. To find out more, Mark Reed-Edwards, Chief Marketing Officer sat down with Elena Christopher, HFS Chief Research Officer. They explore the following:

          • Why HFS is phasing out Top 10s
          • What exactly a Horizons report is
          • How the Horizons assessment methodology works
          • The timeline and related research process for a Horizons report

            • Finally, Elena shares part of a completed Horizons report (https://www.hfsresearch.com/research/hfs-horizons-cloud-native-transformation-2022/) so we can get an idea of what they look like.

            10 min
          • Phil Fersht Talks with ThinScale CEO & Co-Founder Brendan Kiely

            On this special Fireside Chat, HFS CEO Phil Fersht talks with Brendan Kiely, CEO & Co-Founder at ThinScale Technology Ltd about the CX provider’s growth opportunities and downturn.

            Phil and Brendan cover a range of topics, including:

            • Where are the growth opportunities for CX providers right now? And what are some of the challenges they’re facing?
            • The transition from Great Resignation to the squeeze of the recession. How CX providers are handling the downturn?
            • What is the importance of remote/hybrid work to ease the financial burden on employees?
            • Hybrid vs Remote: Where are CX providers leaning? How are they handling that transition, or partial transition, back on-site?
            • BYOD vs Corporate devices: How are CX providers approaching hardware and equipping their agents, especially from a “sale-to-seat” perspective?
            • What particular aspects of our technology stood out to the researchers to include us as a Hot Vendor?
              • 21 min
            • Unfiltered Stories | Tokenization in Financial Services

              In this edition of Unfiltered Stories, Sam Duncan, Practice Leader at HFS Research connects with Saket Sinha, Senior Client Partner at IBM Consulting, Hirander Misra, Chairman & CEO at GMEX Group, and Michael Kessler, CEO & Founder at Tokenise.

              During the session, they covered a range of topics including:

              • Why we have seen a growing interest in tokenization.
              • How tokenization could impact financial services, and how traditional financial services firms should respond.
              • What the future holds for tokenization.
              • How big tech firms can help financial services firms with their tokenization efforts.
                • 32 min
              • Unfiltered Stories | The meteoric rise of process intelligence

                In this edition of Unfiltered Stories, HFS’ Reetika Fleming chats with Amaresh Tripathy, Analytics Leader at Genpact, and Heymen Jansen, ex-ABB and process mining pioneer. HFS just undertook a study in partnership with Genpact surveying over 400 enterprise leaders on their adoption of process intelligence. We’re excited to share insights from the study and engage with industry practitioners in this videocast.

                There’s undoubtedly been a rapid rise in demand for process intelligence among Global 2000 enterprises. We’ve seen this set of technologies consistently grow in prominence among other emerging techs for the last few years. Our study similarly finds double-digit growth in spend over the next 12 to 18 months on process intelligence software and services.

                During the session, we share key research findings from the latest study and cover a range of topics including:

                • What are the top demand drivers behind the rise of process intelligence?
                • Who should be considering and using process intelligence in the organization?
                • What are the biggest challenges enterprises are facing in adopting process intelligence technologies?
                • Should process intelligence solely be tied to cost and productivity goals?
                • What about using process intelligence to make progress on sustainability goals?

                  • You can read the related POV here: https://www.hfsresearch.com/research/the-meteoric-rise-of-process-intelligence-connecting-people-processes-and-data-to-transform-businesses/

                  30 min
                • Unfiltered Stories | Opportunity to boost care management and SDoH solutions to improve the triple aim

                  HFS Research and Genpact collaborated on a unique study to learn about care management opportunities and explore the commercial viability of social determinants of health. The study included 100 US health plan CXOs and 250 CXOs are US-based self-insured employers.

                  In this videocast, we discuss:

                  • Care management insights from the study pose an opportunity for both health plans and self-insured employers
                  • Critical insights on how health plans and employers think about social determinants of health and what they plan on doing about it
                  • The opportunities for service providers to partner with employers and health plans to help them take care management and social determinants of health to the next level

                    • You can read the related POVs here:

                    • Employers are steps away from helping expand social determinants of health
                    • Enhanced data analytics must power health plan SDoH and care management solutions
                      • 21 min

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