HFS PODCASTS

In this edition of Unfiltered Stories, Reetika Fleming, Executive Research Leader, and Saurabh Gupta, President, Research & Advisory Services at HFS Research are in conversation with Narasimha Kini, Executive Vice President, and Anita Mahon, Executive Vice President and Global Head of Healthcare at EXL about the idea of data-driven finance.

HFS, in partnership with EXL, reached out to 207 F&A leaders worldwide and across industries to understand how the finance landscape is changing and embracing the journey to becoming data-driven. This report highlights these enterprises’ responses to this journey, where they see themselves in it, and what role they see “finance” as a means to achieving this end.

Reetika, Saurabh, Narasimha, and Anita cover a range of topics, including:

You can read the related POV here: https://www.hfsresearch.com/research/behind-every-successful-enterprise-is-data-driven-finance/

In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Dharmendra Patwardhan, Global Head of Intelligent Supply Chain Operations at Capgemini Business Services, Matthew Spooner, Head of Industry Thought Leadership at Kinaxis, and Kevin Nash, SVP Global Integrated Logistics at Kuehne + Nagel to discuss what is the future of supply chain.

Saurabh, Dharmendra, Matthew, and Kevin cover a range of topics, including:

In this edition of Unfiltered Stories, HFS Chief Strategy Officer Don Ryan is in conversation with Brajesh Jha, SVP and Global Head of Media, Publishing, and Entertainment at Genpact to discuss how the focus of media companies in the last 6 to 12 months has shifted to operations transformation from content generation.

Brajesh is responsible for sales, delivery, innovation, and c-suite relationships for the worldwide vertical that delivers a range of professional services - such as strategy consulting, process re-engineering, technology-led transformations, target operating model design/implementation, and customer-focused growth strategies.

Don and Brajesh cover a range of topics, including:

You can read the related POV here: https://www.hfsresearch.com/research/transforming-media-operations-into-a-revenue-engine/

In this edition of Unfiltered Stories, Reetika Fleming, Executive Research Leader, and Saurabh Gupta, President, Research & Advisory Services at HFS are in conversation with Kris Koneru, Strategic Business Practice Head, Sourcing & Procurement at Infosys BPM about the future of procurement.

What is the future of procurement’s role in driving new value? What are the hurdles? And what are the lessons learned from Procurement Achievers? To find out, HFS Research, in partnership with Infosys BPM, surveyed 300 senior procurement executives across the Global 2000 enterprises. Our study reveals that procurement is uniquely positioned to become the “ecosystem builder” for an enterprise. Still, the path is challenging and requires a fundamental mindset shift within procurement and its stakeholders.

Reetika, Saurabh, and Kris cover a range of topics, including:

You can read the related POV here: https://www.hfsresearch.com/research/procurement-is-uniquely-positioned-as-the-enterprise-ecosystem-builder/

In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks about improving women’s primary care with Gloria Lau, Co-Founder & CEO, and Dr. Mary Jacobson, MD & Chief Medical Officer at Alpha Medical.

6 in 10 women in the US have a chronic condition of which 1 in 10 do not have a healthcare provider or do not have regular health check-ups. Access to care, limitation of clinicians with expertise in women’s health, and financial conditions are just some of the challenges that women in the US experience.

In this videocast, we discuss:

Gregg Antenen witnessed contact center staff break down in tears of frustration as they grappled with the multiple CRM and other data sources, they were expected to jump between in order to solve their customers’ issues. Observing that reality led him to found Vistio - a workflow-oriented solution that allows contact center agents to navigate their interactions with customers more easily. Vistio provides on-screen guidance for agents to interact with customers, providing next-step options and scripting while pulling data from different systems to inform them of critical customer information.

We named it an HFS Hot Vendor in Q1 2022 for its intuitive guidance capability, deep customization, and ability to quickly create new workflows and interaction types.

In this HFS Hot Vendor Fireside Gregg digs into the challenges facing the industry as wage pressures mount – and how Vistio is well-placed to help. Gregg is keen to state Vistio’s intent to be a trusted advisor to its customers – and to the industry – joining in and delivering events to help spread the idea of the contact center as a value center.

The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published quarterly and added to our online database. They each have the vision and strategy to impact and disrupt the market.

The videocast is in three sections in which we:

In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS, and Leah Sparks, CEO at Wildflower discuss innovations that are helping improve maternity health.

Women die in childbirth in the US at up to 3X the rate of other developed countries and preterm births are more than 50% higher than in other OECD countries while more than 2M women of childbearing age live in maternity deserts.

In this videocast, we discuss:

They won the HFS Hottest of the Hot Vendor title at the HFS Super Summit as Singularity Systems – but from now on the leading Intelligent Document Processing (IDP) vendor is going to be known as AYR.ai

This videocast, featuring Chief Revenue Officer Scott Lee, reveals the thinking behind the new name – and how it was in part inspired by the video they used in their pitch to win Hottest of the Hot Vendors. Find out how they plan to become the world’s No1 IDP vendor in just 12 months – fighting off the emerging threat from the hyperscalers - with rapid expansion in EMEA coming soon.

We named AYR.ai an HFS OneOffice/OneEcosystem Hot Vendor for its business-friendly delivery of cutting-edge technology, making business users the masters of IDP.

We applaud the focus on adaptability and the generation of insight to inform business decisions and support rapid response to change.

At the end of the day, clients seek speed to market, and AYR.ai’s Singularity.ai platform delivers that for IDP by going deep into combined artificial intelligence (AI) techniques and expanding its tech integrations.

AYR.ai was named an HFS OneOffice Hot Vendor in Q2, 2022.

The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and impact on our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.

The videocast is in three sections in which we:

On this HFS Videocast, Reetika Fleming, Executive Research Leader, and Divya Iyer, Associate Practice Leader at HFS walk us through the HFS CFO F&A Service Providers Top 10, 2022 — and exactly what it covers and finally, reveal the notable performers in the Top 10.

You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-cfo-fa-service-providers-2022/

In this edition of Unfiltered Stories, Ralph Aboujaoude Diaz, Practice Leader at HFS connects with Ben Rayner, Head of Analytics and Process Optimisation at Citi Enterprise Operations and Technology, Seng Yue Yau, Head of Digital Transformation and TBS IT at Takeda, and Rui Gonçalves, Head of Technology Consulting at KPMG Portugal & Global Low Code and Automation Lead to get their insights & perspectives on how low code does or doesn’t fit into their digital journey.

Low code is a hot topic in the market right now for software development teams and the potential for citizen development (non-IT developers). HFS with support from KPMG is exploring how European firms are grappling with low code, the opportunities, challenges, and successes. In this session, Ralph will moderate a discussion with Ben, Yau, and Rui about our recent study that involved HFS speaking to 15 technology leaders about their firm’s adoption of low code.

Ralph, Ben, Yau, and Rui cover a range of topics, including: