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In this episode, we explore the small yet powerful details that can transform your customer service game, like pointing with two fingers instead of one! Inspired by Disney’s top-notch service approach, we’ll share real stories and practical insights on how paying attention to little things and showing empathy can truly elevate the way you serve others.

Whether you're dealing with unexpected challenges like water damage as a military family or deciding between a meal at McDonald's or Chick-fil-A, we explore how thoughtful gestures can make all the difference in creating a standout customer experience.

We’ll also chat about how empathy plays a huge role in all areas of life, from business to church, and how even a simple smile can turn someone's day around. Plus, we get into some cool details about Chick-fil-A’s unique hiring practices and how they involve parents to help young staff thrive. It’s all about adapting your approach to meet the needs of your guests and creating a warm, welcoming environment—whether it’s in a restaurant or a church.

And if you’re into growth and learning, we’ve got you covered. We’ll talk about techniques like "seven times, seven ways" to really lock in knowledge and skills, and how you can turn your daily commute into a valuable learning moment with podcasts and audiobooks.

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After a year-long hiatus, we're back with a new season and a brand-new episode! This season Benji is joined by his brother, our new co-host, Brady Wilson. 

We are excited to reconnect with our listeners and share insights from our leadership journey, which began in the mid-90s with SERVPRO. We will also reveal our fresh vision for this podcast. Our discussion will focus on the idea that leadership can sometimes feel like a solitary journey, but it doesn’t have to be. We will explore the concept of “leadership loneliness” and emphasize the importance of influence and divine calling. Drawing from our own experiences and the support we’ve found in groups like C12, we will highlight the crucial role of hope, community, and a supportive network in overcoming the isolation often experienced by leaders. We’ll show how surrounding yourself with like-minded individuals can lead to encouragement, growth, and a renewed sense of purpose.

Building a strong foundation is essential for success in both spiritual and business realms. We will discuss the importance of a strong spiritual foundation in navigating life’s challenges and the significance of effective systems and processes for business adaptability and success. We will also explore insights from “Atomic Habits” by James Clear, emphasizing the value of systems over goals. Additionally, we will cover the evolving role of digital marketing in the church, the impact of social media on mental health, and the power of community.

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In this episode, we are joined by Roy Adcock from SERVPRO Industries where we discuss the influence of culture and its impact on team building. Everyone loves a good comeback story, and in this episode, you get a double treat. We dive into the gripping story of how Roy left SERVPRO, found a lack of culture at a different company, and then returned back to SERVPRO Industries. His story serves as a reminder of life’s unpredictability and the importance of embracing change, even when it feels uncomfortable. We also delve into Dion Sanders' influence and ponder over the thought-provoking question he raised – Can you win without a culture?

We wrap up the episode by discussing culture's role in branding, the importance of family in shaping teams, and creating an atmosphere of encouragement and restoration. And what's a conversation without humor? Enjoy a chuckle or two as we share an amusing anecdote as our continued debate encounter with a Stranger Things Star, Ric Flair's surprise appearance at a hotel, and a creepy antique doll that made an unexpected journey. So sit back, relax, and get ready for a conversation that'll leave you pondering about culture's impact long after it's over.

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This week, we're exploring the process of stepping back and allowing others to take the reins, and how this can lead to personal and business growth. We navigate through the significance of trusting people and delegating tasks, and the surprising benefits we experienced as a family when we shifted from organizers to participants.

Among the many thought-provoking discussions in this episode, we also delve into the realm of mentorship and leadership development. We pay homage to the influential Rick Isaacson and discuss his teachings that shaped our entrepreneurial journey. The challenge of managing resources, time, and people, and the rewarding outcomes form the crux of this conversation. Towards the end, we delve into the Apple and Disney phenomena and their impact on our lives and wrap up with an enlightening talk on the power of feedback and its potential for personal and business improvement. It's an episode packed with rich stories and profound lessons, so let's get started!

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What if navigating the delicate dynamics of family business could actually be simple, enjoyable, and rewarding? Join us for a thought-provoking conversation as we unpack this challenging issue. We reflect on our recent participation in SERVPRO Convention in Tampa, Florida, the surprising revenue consistency of the top performer in the last decade, and the success of SERVPRO as a commercial clean-up and restoration leader. 

We delve into the complexities of running a family business, emphasizing the crucial aspects of defining roles, encouraging transparent communication, and maintaining neutrality amidst heightened emotions. We share our insights on creating a family-like atmosphere at work and the importance of having a visionary on the team. Plus, we take a nostalgic journey back to our favorite childhood TV shows and discuss the evolution of family dynamics on television today.

Balancing work and personal life is no easy feat, particularly in a family business setting. We delve into this topic, underlining the significance of entrusting responsibilities and building a team that you can rely on. We also share our personal experiences on decision-making, the challenges of communication, and the irreplaceable value of trust within the business. Join us for these insightful discussions, as we navigate the intricacies and joys of family business dynamics.

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Have you ever wondered how mentorship can transform your life and career? Join us in this eye-opening episode as we share our personal experiences and discuss the power of having the right mentors in our lives. We talk about our journey mentoring entrepreneurs, other SERVPRO franchise owners, and Classic Recreations in Dallas, as well as our own experiences being mentored. Listen and learn how our daily routines contribute to our higher-up lifestyle and the importance of surrounding ourselves with positive influences.

We explore the benefits of mentorship in various aspects, from referencing 50 Cent's book Hustle Harder, Hustle Smarter to examining the community experience of barbering. Discover how having confidence in ourselves and our products, and the role mentors play in helping us filter advice and reach our goals, is key to success. We also delve into how nurturing a strong public image and responsibility can impact our personal and professional lives.

As we reflect on the importance of having the right mentors to guide our lives and careers, we discuss the impact of athletes like LeBron James and Steph Curry who use their influence to do good and give back. We emphasize the power of social media in finding mentors and providing an inside look into the lives of those doing great things. Don't miss out on this insightful conversation, and be sure to rate us five stars and follow us on social media for more content!

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Feeling overwhelmed and on the brink of burnout? We've got you covered in our deep discussion on how to go from feeling burnt out to achieving a balance both professionally and personally. Join us as we open up about our own experiences with burnout and reveal effective strategies to manage tasks, communicate better, and set expectations for a healthier work-life balance.

In this episode, we dive into the far-reaching effects of burnout on various aspects of life - from entrepreneurs to stay-at-home parents and even pastors. We also explore the pandemic's impact on mental health and well-being, and how it has intensified burnout for many. Discover the importance of having processes in place and prioritizing tasks to prevent burnout, as well as fostering open communication and creating a safe space for discussions on life struggles.

We are incredibly grateful for your continued support and engagement with our podcast. We hope our conversation on burnout not only enlightens you but also empowers you to take control of your life and find the balance you deserve. Don't miss this opportunity to learn from our experiences and tips for tackling burnout and achieving a more fulfilling life!

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What does it take to achieve extraordinary success in both your personal and professional life? How can faith play a crucial role in guiding your decisions and helping you overcome obstacles? Find out by joining us for an inspiring and empowering episode of the Higher Up podcast!

We'll kick off the conversation with an exciting update on the Evangel Christian School softball team's recent victory, winning a division one national softball championship - a testament to their hard work, dedication, and team spirit. But our focus isn't just on the playing field; we'll also discuss the importance of faith in entrepreneurship, taking a cue from successful faith-based businesses like Chick-fil-A, and how to strike the right balance between faith and action to achieve your goals.

Lastly, we'll explore ways to provide value to your customers and followers on social media through faith-based content and prayer, and the significance of maintaining integrity and resilience in the face of challenges. You'll also learn about the butterfly effect of faith-based decision making, and how it can create a lasting impact on countless lives. Don't miss this opportunity to elevate your life and business to new heights with the power of faith!

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Join your hosts, Adam and Benji, as they explore the ways in which social media and our society's obsession with perfectionism contribute to this culture of comparison. They'll be discussing the negative impact it can have on our mental health, including feelings of jealousy, low self-esteem, anxiety, and depression. But don't worry, they'll also be sharing some practical tips on how to combat these negative emotions and cultivate a healthier mindset. From self-love to setting realistic goals, they'll be breaking down the good and the bad of comparing yourself to others. 

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Join Benji and Adam as they discuss the importance of finding your purpose in life and how it can lead to success. They share personal stories and offer practical tips for reflection and self-discovery, goal-setting and taking action and overcoming obstacles along the way. They also explore the role of failure in the journey to finding purpose and the importance of seeking support from others. Whether you're just starting out on your journey or looking to adapt to changing circumstances, this episode offers valuable insights and guidance to help you find your path to success.